• Wish

Wish

Overview

Wish has a rating of 2.04 stars from 8,299 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 709th among Marketplace sites.

  • Service
    778
  • Value
    738
  • Shipping
    757
  • Returns
    648
  • Quality
    694

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 11.8%
Positive
4
Neutral
1
Negative
29
1044
See all photos

What reviewers want you to know

Positive highlights

  • Would be great if it also includes some higher end, more quality products on a cheaper price.
  • As I regularly buy many items from Wish, I would feel that I have a reasonable shopping experience with this company.

Critical highlights

  • Instead, Wish customer service helps the seller avoid any responsibility, and continues the sellers attempted fraud.
  • Ever since the coronavirus they push out delivery dates by ridiculous amounts of weeks.
How would you rate Wish?
Top Positive Review

“Wish was great”

Jordan A.
11/23/23

It was so magical; it really brought the 100 years of Disney back… and the SONGS were extraordinary! And they had a little cute gay character In there… SO ADORABLE! I highly recommend this movie!

Top Critical Review

“Most terrible website to ever purchase from”

Omobola A.
2/9/24

I am here just regretting purchasing anything on this website! It's been hell trying to get a return information or refund for an item that I am not satisfied with and doesn't work either. Sites like this should not be allowed to operate because they are just scamming people of their money. They don't even abide by their money back guarantee which is so ridiculous. But from this site at the detriment of your mental health.

Reviews (8,299)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (294) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user veronicav269
1 review
2 helpful votes
August 16th, 2022
Verified purchase

I bought this bikini on Wish and it's AMAZING. The right colour, fits perfectly, and it's super comfy material. Exactly as described.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorig340
3 reviews
5 helpful votes
October 28th, 2020

Such a great resource for home improvised mascarade and for ordering really weird items no one would need in real life.

Thumbnail of user benc1030
1 review
2 helpful votes
December 15th, 2021
Verified purchase

I like the products and they get delivered relatively quickly. The site keeps getting better, with better product choices. I like the free spins for discounts.

Tip for consumers:
The site is fun and there are lots of cool products. Read the reviews before buying.

Products used:
Shirts, stickers, pillowcase

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyc1190
1 review
8 helpful votes
January 7th, 2021

I have ordered from Wish on 3 separate occasions, the 1st time I was charged $60 more than advertised sale price, I canceled the order immediately and was able to get my money back right away. The second time I ordered a watch and a pair of earrings. Never received either item. When I contacted them they said it was past the 30 days, so to bad for me. So I Never received my items and they refused to refund me

Tip for consumers:
I don't recommend Wish to anyone, delivery time is ridiculous

Products used:
None

Thumbnail of user barbarak842
1 review
5 helpful votes
March 4th, 2021

Every purchase made is always a great price along with discounts with your purchase at check-out. Always a great bonus. You typically can't ask for more. All items are exactly as described. If there is ever a problem, Customer Support is right there to immediately resolve the issue. I'm a very satisfied shopper.

Thumbnail of user kristenh283
1 review
3 helpful votes
October 9th, 2021

I was reluctant to buy from Wish but they had a hard to find replacement for my favorite sunglasses that broke. This was not a discount item. It was sold on wish at full retail price of
$ 99.00 What I paid 5 years ago. I searched hi and low for the sunglasses and wish had them and nobody else to I rolled the dice. The glasses showed up in 4 days after a 1-2 week delivery promise and the glasses were perfect. Ralph Lauren polo with grey lenses not green. Green was readily available from multiple vendors, but not grey. I am more than thrilled. Wish has a shady reputation but this time they delivered what I ordered early and in perfect condition.

Products used:
Sunglasses

Service
Value
Shipping
Quality
Thumbnail of user thaboe
1 review
7 helpful votes
August 8th, 2020

I firstly orderd cpu rgb fans abd arrived in 2 day
I orderd others, in 5 june but not deliverd. I did went to post office four times but they told me the same thing no orders from overseas yet.its been month and 2 weeks now

Thumbnail of user onyinyea1
5 reviews
4 helpful votes
February 9th, 2022

Wish is a very good website that can be used for shopping worldwide. Their services are topnotch and exclusive the prices are cool also.

Tip for consumers:
its a good service and they operate just fine

Products used:
underwears,trinkets and bodycream.

Service
Value
Shipping
Returns
Quality
Thumbnail of user colleenr521
4 reviews
2 helpful votes
October 20th, 2022

Great prices. Great products. If I have any issues, they take care of it right away. I would use it in the future.

Thumbnail of user kimberlyh1027
1 review
2 helpful votes
May 6th, 2021

Wish had been awesome the past year, I've ordered so much stuff for my family, it's all came on time and everything was excellent. Thanks wish

Service
Value
Shipping
Returns
Quality
Thumbnail of user mohamede135
1 review
4 helpful votes
December 27th, 2020

This is the best site to get any thing you want with the cheapest price and a good quality. Top 5 star

Thumbnail of user lisak1962
1 review
6 helpful votes
July 16th, 2022

I have been a Wish.com customer for a while now. I have always been happy with the quality of any type of item purchased from them. Recently I tried purchasing items from a couple of copycat websites. That was a mistake. The quality of those items was very poor. From now on, I will only buy clothing, jewelry, and any other merchandise from Wish.com. Thank you Wish for always being reliable.

Thumbnail of user emilyn136
1 review
5 helpful votes
June 12th, 2020

I ordered two rugs one cane the wrong colour and the other was missing... but... I cannot daily because they asked for pictures and refunded me in full. So at the end of the day I didn't get what I paid for but I got my money back and a free white hugeee rug. So 5*s it is from us. Thankyou for solving the issue promptly and efficiently.

Thumbnail of user samj851
1 review
3 helpful votes
January 3rd, 2023

I had a great experience of buying from wish.
They have very cheap items and sometimes little delays in delivery but overall great service

Thumbnail of user melindao64
1 review
3 helpful votes
July 13th, 2022

The person who helped me was check on my status. 6YA he was doing amazing job! I really appreciate you.

Thumbnail of user jordanalyse520
1 review
0 helpful votes
November 23rd, 2023

It was so magical; it really brought the 100 years of Disney back… and the SONGS were extraordinary! And they had a little cute gay character In there… SO ADORABLE! I highly recommend this movie!

Thumbnail of user siwiecy
2 reviews
14 helpful votes
July 5th, 2022

I used wish.com services for the last few months.
Their service is getting way better than pre-pandemic.
The delivery time to Canada is way shorter than before the pandemic, and even a refund item was
A quick transaction.
Still, not many items are available than Ali express, but I am happy to use the website for online shopping.

Tip for consumers:
check the item's shipping fee. Sometimes, you would be surprised how expensive the shipping fee now.

Products used:
Kitchen items, hair items.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kejalkumarp
1 review
1 helpful vote
August 20th, 2021

You have everything unique from other platforms but can you guys add custom photo items and print on demand items. It would be great

Products used:
Mobile accessories

Thumbnail of user juliac452
1 review
2 helpful votes
August 12th, 2021

I kept getting the run around when I acquired about my missing items. Every morning I would wake up with an email saying we have resolved your issue but it was them telling me to call the post office or call the place the package came from. I cried because my son told me I could trust the company. I still feel like I was scammed. They even told me to check with my neighbors, really who's going to confess they have your package. As I have said before I am 64 years old and I have never ordered from a company like this. No one should take advantage of anyone. I told them to keep my money if they needed that bad. It's sad that our free country has come to this. My heart hurts so much.

Thumbnail of user anni10
16 reviews
50 helpful votes
June 27th, 2020

Nice product, cheap price I been customer with Wish almost 2 years
I have no problem I receive everything order in time...

Service
Value
Shipping
Returns
Quality
Thumbnail of user timt559
1 review
4 helpful votes
June 23rd, 2021

I have purchased hundreds of items from WISH over the years and have always been satisfied! Products are great quality and as described in my experiences! Highly recommend!

Service
Value
Shipping
Returns
Quality
Thumbnail of user joshl182
1 review
4 helpful votes
November 10th, 2020

I bought a urethra plug on Wish for $7, and it worked perfectly. My $#*! has never been more satisfied in my life. This is better than sex with my Latina step-mom. Package came fast and I came fast. 10/10 recommend using this company to buy any of your needs.

Thumbnail of user johnh6084
3 reviews
1 helpful vote
November 30th, 2021

I will be ordering some adorable micro mini skirts from Wish to go with my new backseam pantyhose... the prices are unbeatable and the quality is great... I love my stockings and pantyhose!... John

Thumbnail of user paulb4060
2 reviews
1 helpful vote
September 28th, 2022

Wonderful experience from start to finish. Customer service very professional and friendly. We would definitely recommend it to others. Thank you for everything!

Thumbnail of user et295
1 review
2 helpful votes
September 3rd, 2021

Wish has improved a lot. You can choose Wish select items very good quality products. The shipping time also has been improved.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shopping Made Fun. Join over 300 million others that have made their shopping more smart, fun, and rewarding.

Company Representative

Thumbnail of user jeffi8
Wish C.
Typically responds within 2 days

How do I know I can trust these reviews about Wish?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Wish?