• Wish

Wish

Overview

Wish has a rating of 2.33 stars from 8,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 705th among Marketplace sites.

  • Service
    861
  • Value
    821
  • Shipping
    840
  • Returns
    727
  • Quality
    772

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 14.6%
Positive
6
Neutral
1
Negative
34
1044
See all photos

What reviewers want you to know

Positive highlights

  • Would be great if it also includes some higher end, more quality products on a cheaper price.
  • As I regularly buy many items from Wish, I would feel that I have a reasonable shopping experience with this company.

Critical highlights

  • Instead, Wish customer service helps the seller avoid any responsibility, and continues the sellers attempted fraud.
  • Ever since the coronavirus they push out delivery dates by ridiculous amounts of weeks.
How would you rate Wish?
Top Positive Review

“Wish was great”

Jordan A.
11/23/23

It was so magical; it really brought the 100 years of Disney back… and the SONGS were extraordinary! And they had a little cute gay character In there… SO ADORABLE! I highly recommend this movie!

Top Critical Review

“Most terrible website to ever purchase from”

Omobola A.
2/9/24

I am here just regretting purchasing anything on this website! It's been hell trying to get a return information or refund for an item that I am not satisfied with and doesn't work either. Sites like this should not be allowed to operate because they are just scamming people of their money. They don't even abide by their money back guarantee which is so ridiculous. But from this site at the detriment of your mental health.

Reviews (8,300)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (294) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user ryang905
10 reviews
4 helpful votes
April 30th, 2023

I enjoy shopping on Wish. It is a great way to discover new and unique products at affordable prices. I can find anything I need or want on Wish, from clothing, accessories, gadgets, toys, and more. Wish has a flat rate shipping fee and a buyer protection policy. Wish is a reliable and trustworthy app that I would recommend to anyone.

Thumbnail of user javierc146
2 reviews
0 helpful votes
August 30th, 2021

I've just received my order and I'm really happy with it. I was sceptical because I ordered before I read the reviews, but I needn't have worried. The only thing I will say is that they are made of a stretchy material so they fit snugly. I was impressed with the speed of delivery.

Service
Value
Shipping
Thumbnail of user starmarieh
1 review
3 helpful votes
August 2nd, 2020

I like wish but I absolutely love their sister app cute. When I haven't gotten my item the refunded my money just by contacting customer service. Yes delays are happening but not just their fault all mail is going slow. Keep up the good work guys I do wish shipping wasn't so high that why 4 not 5 stars

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi StarMarie. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user kayeb50
1 review
1 helpful vote
December 17th, 2020

I have order several times from this app or online store, i can say for the most part i am greatly satisfied with my purchases now the only complaint i have would be the shipping time is tooooo long, and it is annoying and ridiculous to pay a separate shipping for each item this is the only online store that does this, other then that wish is ok

Thumbnail of user katk7
19 reviews
52 helpful votes
January 29th, 2020

Wish has provided me with many items over the years and I wish to highlight what I have learned:

1. Long Wait.
Most items are coming from Asia. It will take a month, up to 6 months sometimes, for your item to arrive in Canada/USA.

2. Different Experience Each Time.
Each product is from a different seller, therefore your order experience should reflects on the individual shop and the seller on wish.com, not the website. Some products may be exact, others have different morals.

3. Read Reviews.
There are many wish shoppers who will take the time to let you know exactly what they received when they ordered. Some accompany pictures or even video.

4. Price Varies.
If you find an item you like, save it for later. Do a search for the item again and you may find it cheaper from another seller.

5. It says "Free", but it's not.
The price is put into the shipping. If you really want the item, save it for later and you may have a discount when the price is reset to normal. Example: yesterday an item was Free + $4 shipping. Today it is $2 + $2 shipping. Then I got 10% discount I wouldn't have gotten when it was "free".

Value
Shipping
Thumbnail of user garys1277
1 review
1 helpful vote
December 6th, 2020

I use wish and the products 80% fantastic
But I've noticed there are many products now that wish sell are definitely misleading
They will promote a product that is cheap ex tool kit or air jacks for your car when you receive this item it will be a small plastic box or 1 spinner instead off the photo
It's like buying a car on line and you get it delivered and it don't have an engine
My advice is only buy off wish if it is one SPECIFIC item if not sure definitely click on exit
But to their credit I did complain and wish reinstalled my money
So my dealings with wish as I said were 80% good but 20% need so attention

Thumbnail of user michaelo1558
2 reviews
1 helpful vote
March 14th, 2022

Wish gave me a treat. Delayed my order by two days and gave me choice between refund & patience.So LG.

Tip for consumers:
Just register your address correctly. They always provide updates

Products used:
Wireless earbuds

Service
Value
Shipping
Returns
Quality
Thumbnail of user anahitai
26 reviews
1 helpful vote
March 29th, 2023

Wish has many stylish and affordable men's clothes. The platform's simple interface and fast shipping make shopping easy. Given their low prices, their products are high-quality.

Thumbnail of user crystalh402
2 reviews
0 helpful votes
April 26th, 2021

I have been ordering from Wish for over 3 years. I have only had 3 wrong items with them and I had no problem getting my money back. You can get wish credit which is instant or credit back to your card which takes 2 to 5 days.

Tip for consumers:
Since this is coming from overseas do not expect your items to be here very fast. Ususally takes about 1 to 2 months. Unless you shoes items from the US symbol then you will get your items within 2 to 3weeks

Products used:
shirt,Shoes,Hat,Gloves,Shoe Covers,Ring,Bracelet

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicac708
6 reviews
5 helpful votes
April 1st, 2020

I joined wish and they gave me a free gift. I thought no way is this going to come, however within 2 weeks I received my free gift (a shaving gown). So I thought I betters write a reviewswish.com because they delivered on what they said. I will use them again in the future.

Thumbnail of user tanyab254
2 reviews
1 helpful vote
March 14th, 2021

I really love the prices but you do have to be careful and really be familiar with their products. Their sizes are a little different and sometimes the products are different than imagine. Overall most items are still great!

Tip for consumers:
No E careful with the sizes. They are different than our sizes here in the US

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user erastusi
4 reviews
2 helpful votes
March 19th, 2021

This site is so much fun finding stuff I need as well things maybe I don't really need. Lol. It's also fun.

Products used:
Watchers, phones

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicolel1026
1 review
0 helpful votes
June 16th, 2021

Although it took an extraordinary amount of time I was Very happy with the way everything fit and the quality

Tip for consumers:
Be patient

Products used:
Shoes, pants and tee shirts

Service
Value
Shipping
Quality
Thumbnail of user carou
2 reviews
0 helpful votes
June 13th, 2021

I've bought a couple things on wish and they were always pretty inexpensive. I think that's the best way to use this app since a lot of people seem to have trouble with customer service and refund. Personnaly, I received everything I order and almost everything was perfect and worth my money. I have bought a couple earrings (I have sensitivity to most metals) and they were all great and not juste covered in a cheap alloy. I also bought a shirt with a print on it and the quality of the impression was not really good, but I paid about 5$ for it. So it was to be expected. Overall I think you get what you paid for on wish!

Thumbnail of user miriamc20
57 reviews
40 helpful votes
May 12th, 2021
• Updated review

Clothing sizes are in Asian sizes, which run very small due to them being small people. Make sure to check the sizing charts and make sure to know your measurements, cause if you don't know your measurements in CM, you're not gonna get the correct size. I wear an 18 in US sizes and while shopping on wish, I wear between a 5X-8X in Asian sizes. Also, if you're bust is big, you're gonna want to buy bras from somewhere else as none of them will fit. I have yet to find a bra on their site to the equivalent of a 50D.

Tip for consumers:
Get your measurements and use Google or whichever browser you prefer to calculate inches to centimeters as they don't have standard US sizing. Remember, all their sizing is Asian. If you're used to American size charts, you're gonna have to put in a little bit of work to figure yours out.

Products used:
Various products since writing this post.

Service
Value
Shipping
Returns
Quality
Clothes
September 20th, 2017
• Previous review

The clothing size is actually 2x's smaller than what it says it is. Don't buy clothes unless you're a size 8.

Thumbnail of user mercedesl63
4 reviews
0 helpful votes
February 15th, 2023

Exceptionally pleasant retail therapy. Name-brand men's clothing and accessories are available here. There are always deals available, and the staff is friendly and informed.

Thumbnail of user cneytk
22 reviews
1 helpful vote
April 27th, 2023

Products are great, and shipping times are reasonable. The site's product selection is expanding for the better. The free discount spins are a nice perk.

Thumbnail of user beaub58
11 reviews
9 helpful votes
April 21st, 2020

Wish is a fun site but you have to be careful. Sometimes it's amazing deals and sometimes TGTBT. It really is hit or miss.

Tip for consumers:
You really have to search through to find a good price + shipping.

Products used:
Had hard to find items

Value
Shipping
Quality
Thumbnail of user robertl324
65 reviews
1,583 helpful votes
March 14th, 2023
• Updated review

Giving credit where credit is due, I left 4 stars from the original 5, Only because I Used to like this company, but due to the recent troubles between China and the US, some involving our traditional Old Enemy communist Russia, Communist China via Wish, Tic-Tock, and the rest are no longer places I buy Anything from, since there is no sense is giving money, or any support, to declared enemy countries.

I LIKE THEM!
May 14th, 2019
• Previous review

I LIKE THEM!

Wish.com is truly a well set up site. Credit where credit is due; They have tried to think of everything, and have done well at it. There is a very old ploy -- "We are the underdog, so we try harder!" The ancient Greeks knew this, and at least it's a more honest type of advertising propaganda, because it works both ways. Even tho they aren't using this, it applies, and We might as well take advantage of this fact while it lasts.

Wish is relatively new, and bucking the biggies like Alibaba - also Chinese - so take into consideration that Every product they sell is Chinese... Yes, I know, Everything is Chinese these days, but inured to this or not doesn't alter the fact that this is the cheap stuff. Keep that in mind. On the other hand, here we have a company where we can buy the Same product(s) for a Dollar, that have been imported (by someone else) to an American store (WallyWorld, et al) and marked up 2000%. No joke, no exaggeration.

This leads to the fact that these are individual sellers; so Every item has its own shipping cost attached. Multiple buys from one company are Not taken into account. So watch every item for it's Total price, not the price first and shipping later. Never fear tho, Everything they sell is pennies on the dollar compared to other online stores and especially American prices, so shipping included it's still far better, and they have literally thousands of items.

Their Search works (wonder upon wonder) but don't be too specific! Fair Warning. And be prepared to do a ton of scrolling. The reason is so many sellers. For any item there will be a long list. Pick and choose of course, but make a list of your own (or possibly use their wish list?) so you can find your way back to your items of interest while you are still shopping/comparing. I mean this for the list you are now scrolling thru, as to where to look: item, price, seller, adjoining ads, how far up the list, etc. Because what you Don't Do! Is click on one as if to buy it, then do not. Don't use search for his either. Make Your Own List!

Why? Because they are Tricky!
I'm not sure if this is over competition or what, but if you do line up a buy (which has to be done One At A Time) and then not complete it, That Item Disappears! You can no longer find it on the list you were just scrolling thru, in search, or anywhere. You will find others just like it, but from different sellers, and not That one. Worse. From then on every one you do find will be Higher Priced! This is not a mistake. I tried this over and over to be sure. I suppose this is their thinking: That they now know you Want that item, and that given, you will pay a higher price for one, when you can no longer find the one you backed out of. So why offer it again. The only way out of this I have found is to get completely out of Wish. Kill recent apps including the redundant ones in Chrome. So they no longer have any info for this search, Then, Walla! Your item is there again. And mind you, this same thing goes for the promos. So Make Your Own List!

Which leads me to PROMOS:
They run from 10% to 50% and you won't know how much until you click one. Some will appear randomly on your accounts page, the Best ones, which Do say what they're worth, and there is even a promos button there. All the more reason not to need their app, or let them send to your phone & email. They are at your fingertips Anyway.
The rest pop up randomly while you're shopping. Especially just after you've visited your cart! Which means you used up That chance to use one (remember there's no going back or they punish you). But,
FAIR WARNING: Promo discounts are Only Good Twice!
This means (by my experience, and remember you must buy items one at a time) on Two Items Only, not the entire list, and you won't find this out until you try to use your promo a third time and get their "Oops!" flag. Except now you Do know!. Make your own list! Use your promos only on the high dollar items! Then you won't be tricked into using them up.

Personally I'm shopping Wish without the app. I don't like to have apps such as these when simply going to the site via Search, [or as I do -- keep the various buttons to them (Shop, Account, C. S., etc.) in gmail] is just as good. Why? For that single convenience of a button on your home page, you are connected to them 24-7; which costs you Data Minutes, uses storage and ram. You are Paying for them to send you endless ads and promos, To Your Phone, With Alerts! That can easily be confined to your email instead. Two clicks instead of one to save all that.

Without their app then my experience with Wish has been about 90% positive. Even the one refund was ½ good, as I learned that their cozen blurb, "We Have Your Back!" is true. They sent me my refund for a wrong item shipped, on my word with only pix of the wrapper and product, the next day! You can't say That for many companies. On top of that, I not only get to keep the wrong product, but their inner-communications Actually Work. I used their robo form, Wish Assistant, and the next day when Customer Service got back to me, they already knew Everything, and the refund was Done! I've never dealt with any site where this was so.

I LIKE THEM! Five Stars for Wish.com

Thumbnail of user bettyk171
1 review
6 helpful votes
January 7th, 2020

Everything is imported from Asia, so don't expect it to arrive in a week, or for it to fit our gigantic N. American butts! Order 2 sizes bigger, and be happy. Great prices, amazing stocking stuffers, kids fun little items, cute clothes and shoes. Give yourself 8 weeks time for it. If it doesn't arrive on time, they'll offer you a shipping refund at first, and then after a few days, a full refund. I ordered 8 items for my niece in Canada, and gave it 2 months. 3 items came in 2 weeks. 2 came 2 weeks late, 1 didn't arrive at all, and they send an item which I didn't order. Full refund on everything that came late. No worries, not earth shattering. They were stocking stuffers. I spend a total of $5 I think and had fun.

Tip for consumers:
Give yourself 2 months shipping time. If it's late, they'll refund you so you can go buy at the store or Ebay.

Products used:
I ordered little Unicorn items for my niece. Pens, jewelry, headband, notebook, mini makeup brushes, make up kit, and something else, I can't remember. 3 items came on time. The rest late or not at all, and fully refunded.

Service
Value
Shipping
Returns
Quality
Thumbnail of user claudiop30
1 review
6 helpful votes
November 26th, 2019

Recently I made a purchase on wish concerning small and loose items (fishing lures).
Everything arrived within three months, in various packages of 1 product each.
I paid everything at a very low price (30 products/5)mainly thanks to various coupons that you can also use and i'll leave you: (discount up to 50% the cart with the shipment)( yltwdyp)

Thumbnail of user barbarad539
1 review
2 helpful votes
April 8th, 2020

Purchased items using expedited shipping and have not received them and no response on the items or shipping refund due to shipment is not here this is on more then one order

Thumbnail of user oebelec
3 reviews
0 helpful votes
March 5th, 2023

Anybody looking for high-end designer clothing at a great price should definitely check out Wish Clothing & Fashion. The staff is really accommodating and nice. I'll most definitely return! I'm planning to order more in a new order.

Thumbnail of user tricial106
3 reviews
0 helpful votes
February 11th, 2023

Great shopping. Men's clothing and accessories from all major brands are available. They always have sales and have courteous, informed employees. I'll keep purchasing here because I've never been disappointed.

Thumbnail of user danielo569
3 reviews
1 helpful vote
August 14th, 2020

About a week ago, I received the Camara I ordered from wish. One good thing about wish, is that their products are very affordable. The price of the Camara I bought from them was 30% off from the normal price.

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Thumbnail of user jeffi8
Wish C.
Typically responds within 5 days

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