• Wish

Wish

Overview

Wish has a rating of 2.04 stars from 8,299 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 709th among Marketplace sites.

  • Service
    778
  • Value
    738
  • Shipping
    757
  • Returns
    648
  • Quality
    694

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 11.4%
Positive
4
Neutral
1
Negative
30
1044
See all photos

What reviewers want you to know

Positive highlights

  • Would be great if it also includes some higher end, more quality products on a cheaper price.
  • As I regularly buy many items from Wish, I would feel that I have a reasonable shopping experience with this company.

Critical highlights

  • Instead, Wish customer service helps the seller avoid any responsibility, and continues the sellers attempted fraud.
  • Ever since the coronavirus they push out delivery dates by ridiculous amounts of weeks.
How would you rate Wish?
Top Positive Review

“Wish was great”

Jordan A.
11/23/23

It was so magical; it really brought the 100 years of Disney back… and the SONGS were extraordinary! And they had a little cute gay character In there… SO ADORABLE! I highly recommend this movie!

Top Critical Review

“Most terrible website to ever purchase from”

Omobola A.
2/9/24

I am here just regretting purchasing anything on this website! It's been hell trying to get a return information or refund for an item that I am not satisfied with and doesn't work either. Sites like this should not be allowed to operate because they are just scamming people of their money. They don't even abide by their money back guarantee which is so ridiculous. But from this site at the detriment of your mental health.

Reviews (8,299)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (294) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user goonloongl
1 review
15 helpful votes
July 4th, 2021
Verified purchase

There are times the items are DOA. Once I bought a smart watch which needs to be charged every day. Plus the readings are inaccurate.

On two occasions I ordered a tablet but ear plugs were shipped. Obviously delivery does not match the product description.

Upon the last fiasco, I complained but ended up being blocked. The excuse: I had abused their return system. I am convicted when the numerous faults were with the retailers. Upon appeal the block was removed. Now Wish wants my picture ID. Nope I am not shopping thru Wish anymore.

Tip for consumers:
Make sure item description is what you want. The writeups have poor English and can be misleading. Have screen capture of product description, used as proof of what was advertised.

Products used:
Wires, solar lites, shirts, electronics, security cams, SD or tf cards, USB drives, power adapters, shoss

Service
Value
Shipping
Returns
Quality
Thumbnail of user bjv2
1 review
0 helpful votes
June 15th, 2020

I belive wish is a platform that launders money, you order items on their platform but they don't really have any commitment to deliver, 6 months later they want to refund your payment, there is also no way to correspond with a person

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user barbaraa1445
1 review
0 helpful votes
June 4th, 2022

Shipping costs are Way Too HIGH! Use to be a lot more reasonable. I can buy local cheaper now!

Thumbnail of user chrisp908
1 review
1 helpful vote
June 5th, 2020

Its true it is a unacceptable amount of time to wait for a delivery but you can contact customer services who once the delivery date is gone always give me a refund and has gone back into my bank account quite quickly.
They always say if it turns up you can keep it, this has happened on various occasions ive been refunded then two of three weeks later it has been delivered.
However ive noticed that they keep moving the delivery time so you cannot get a refund one item ive been waiting for three months now and the order has still not been processed as its sold out but it wasnt sold out when i ordered it so for theese reasons im only giving it a 3 out of 5

Thumbnail of user gayleh117
1 review
0 helpful votes
March 23rd, 2021

I order on Apple iPad. In August things started going wrong with service pages. Apple said problem at wish end not my iPad. Info about orders missing. I actually love wish. I have gotten so many things that I really love! But from August til now I have not received 2 dresses, a crinoline, 2 pairs of boots, a blouse and a wardrobe. Told wish I hadn't received these items but because I couldn't give them any specific info on these items I can't get a refund because they say I sent no info within the 30 day guarantee. There are so many things that I would love to order but now I'm finished with wish! All I can say is if you get any problems with your devise get it fixed as soon as possible and maybe change to a different email. Enjoy wish!

Tip for consumers:
Don't hesitate. Just make sure you keep all info about purchases. Take photos of history pages and emails so you always have proof of purchase and numbers for refunds if necessary.

Products used:
I have coats dresses shoes kitchen items jewelry hair items hats etc.,. Was happy with everything I purchased and received.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Gayle. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user sharong720
1 review
0 helpful votes
September 29th, 2020

They will sell somthing really cheap I got 7 out of 8 items refunded by wish because the store could not send but they had it now at a higher price if I wanted to reorder and shipping a laugh if it's cheap the shipping is way to high like 3 dollar shoes and 25 for shipping just be careful another good one 3 dollar dress but only I size one color like xxs green I'm 5ft 90 pounds and I'm med all other sizes and color 19 that is a real problem (false advertising) why aren't they stopped? Watch the jewelry 925 and 18k not happens all the time.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Sharon. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user jacquesg23
1 review
0 helpful votes
December 9th, 2020

I am a frequent buyer on Wish. But I have an issue, when I go on Facebook to keep up with my page, I often get advertisements from them. When I click on an item that interests me, it does not bring me to the item in question. This happens all the time. Hi then try writing exactly what I see And I can never find the item in question. I have tried to send them a message and they have gotten back to me but it is just a generic message or automatic response. They need to resolve the issue if they want to make more money and satisfy their customers.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jacques. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user msink
2 reviews
28 helpful votes
January 30th, 2020

My order never arrived for waiting over a month. They keep extending delivery dates. Customer support replied via email and refunded my order. If you need to order something important and want to be very sure to get in time, this is NOT the site to order from

Thumbnail of user lp175
1 review
0 helpful votes
April 5th, 2021

UPDATE: We finally got a customer support rep who could understand that we got an incomplete order and we were issued a refund. Once they listened, they were helpful and we are pleased with their service

= = = =
We placed two orders with Wish. One was correct but we received only a partial order for the other. In spite of several explanations and images sent to Wish to prove we had received only one component of the four that made up the item, they insisted that they had sent what they were supposed to. They finally agreed to a refund, but only if I paid return shipping. Given that I had only a partial order to return we decided it wasn't worth a prolonged battle. Just as they hoped! They simply would not take the time to listen to us and try to understand the issue. I will never buy from them again and would not recommend them to anyone.

Tip for consumers:
Be persistent if you have any problems.

Products used:
Nothing - bought from eBay instead

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user bernag3
1 review
0 helpful votes
January 21st, 2023

Great junk.Who is naive enough to believe silver gold and diamonds cost $1! 925 silver stamps can be bought on the internet. Don't buy Wish clothes, barely survive their first wearing.

Tip for consumers:
It's fun and FAKE!! Get real. Gold for $1. I don't think so. Fun anyway

Products used:
Jewelry

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Berna. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user nessp4
1 review
1 helpful vote
February 16th, 2022

Every electronic device I have ordered arrived broken. It's a fake or no quality control from the manufacturer and these items have to be properly disposed of at the dump which also costs money and is bad for the environment.
Smaller household items have been wonderful and they don't hassle you when requesting a refund. They also don't require you to return the item.
It's hit and miss when it comes to any type of electronic device.

Tip for consumers:
Reviews on ythe website are not accurate. They would not allow me to post my review about an electrical device that did not work at all.

Products used:
Household decor items were fine just not impressed with electrical devices.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ness. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user marcl298
1 review
0 helpful votes
November 29th, 2021
Verified purchase

I am a heavily impaired hearing person. Hence I always ordered hearing aids from Wish. Last year I was able to receive my items. But recently this year I never seems to be getting my orders and it took so long yet the items never come to me. They said I abused the orders. But when I order from Lazada or Shoppee they all arrived promptly

Tip for consumers:
Nil

Products used:
I have to reorder again
They said I abuse the system
Why should I cheat them on these very affordable items which I truly needed

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Marc, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user carlb363
4 reviews
1 helpful vote
December 10th, 2021

From their terms and conditions: "In certain cases, such as defective, damaged, or incorrect items, you may be required to provide evidence of the issue, such as a photo. In other cases, such as with higher value items (including a high-value item that is incorrect or arrived defective or damaged), you may be required to return the item to receive a refund.
If you are required to return an item, you may be responsible for paying the return shipping costs."

Tip for consumers:
Return policy.

Products used:
Stiletto knife.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Carl, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user montym38
1 review
14 helpful votes
October 8th, 2020

Started out good for the first three days, like 30% discount. Thereafter, for about five months, there is super-good selection, prices mostly poor. Then, since about A couple of months ago, specs on items became false, ie; electrical ratings and photo illusions, and grew worse for price deception. Press BUY to experience outright false advertising pricewise. The operators of this site raised the prices.
On a good note refunds, lots of them holding my money, have been resolved so far. Except just shipping on a non-received item. They are advertising I may get a full refund in a couple of weeks.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Monty. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user lynnes199
1 review
0 helpful votes
December 11th, 2020

I never bought clothing, other than items to donate to charity for children. Most orders were for small gifts etc, Pricing and shipping (pre-Covid) were always satisfactory to NZ.

Then one day I logged in, and discovered I now lived in RUSSIA! And my credit card was not listed at all!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Lynne. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user skylerb8
2 reviews
33 helpful votes
February 14th, 2020

Most of my orders have been pretty legit, the only complaint is how darned expensive the shipping fee is, and maybe I've been spoiled by amazon prime but why should it take 2 months for me to get a pair of earbuds? I've had some orders straight up never get delivered, but at least the micro SD card I bought works.

Thumbnail of user ronalw
1 review
0 helpful votes
August 9th, 2022

I have purchased goods from wish over past years and they have been very good products -mainly musical gear / guitar pedals
In covid I was sent a free gift based on my purchases It was months before it came. I had given up on it
Then one day checking my letterbox low and behold! It was there and its real cool. However last month I ordered 3 shirts. They advertise as slim fit therefore I buy 3XL I do that on all slim fit and have no problems
My three shirts stated " instock 3xl" so i paid $63. Total. Delivery time was excellant but all the shirts are way too small and the size tags have been cut off.! This suggests a fraud or scam of some sort. Very bad practice! Wish has been badly let down! I have notified wish on App. Again I state Wish as I understand are like Amazon. Basicly a platform for purchasing from providers. The provider of the product is at question

Tip for consumers:
I have spent about $500 with wish in the past. mainly musical guitar pedals. No issues. The trading of Wish is like Amazon relies onsellor for quality control. I believe this time its a let down. Deliberate by the look of it

Products used:
nothing the incorrect size was sent.
I dont believe its Wish s fault It appears a deliberate fault by sellor as labels have been removed
( wish have provided so proof of purcahse is inplace )

Value
Shipping
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ronal. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user lucasp72
3 reviews
0 helpful votes
June 30th, 2020

Takes a while to get the item you purchased like a month or 2 and it's not that great of quality usually but you get what u pay for

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Lucas. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user graemef12
1 review
0 helpful votes
December 17th, 2020

I have purchased many items on wish and have been generally happy. The long delivery times are known up front so no problem there and all of the items have matched expectations. My last purchase, a bike seat, was cancelled by the origin company... i received no notice of this. When it failed to arrive I found out about the cancellation. After an email exchange with wish I was told I would receive a refund. Received an email saying that a refund for the purchase price was coming. Did not receive this. More emails, more promise to reimburse... no payment came... more emails and now it has gone quiet... no response... As I said happy with the other purchases but not this one for sure.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Graeme. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user guillermom70
1 review
0 helpful votes
February 3rd, 2021

Got I massage table suppose instead I got plastic bag that fits my hand I refuse to open they mislead on everything is 3 time has happened to me will be my last I hope they close this place is scammed and mislead

Tip for consumers:
Use to awareness

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Guillermo. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user andreas1504
10 reviews
5 helpful votes
April 16th, 2022

I have a habit of searching on Wish.com and I find so many items I like. Everything is at a decent price but you do need to make sure it isn't the same cost somewhere closer to you. (Example: A footbath on Wish.com could be $20, and at your local grocery store it could be $25. Shipping out of the country could add up to the same or more as if you got it locally.) If you order from Wish, it could be 1-5 weeks for delivery, so you have to weigh the pros and cons. I have gotten a few great products from this website and a few not so great, but I always test my luck because of the selection and price. Clothing can be tricky if you like form-fitting clothes. I have noticed that a good amount of clothes I did get would fit, but were not form-fitting at all. I will continue to get more items from wish.com, but most likely not clothing unless it is a "bandage or Bodycon dress".

Tip for consumers:
Read reviews! Reviews are extremely important to picking the right purchases for this website.

Products used:
Tops, Dresses, Jogger set, jackets, and jewelry.

Service
Value
Shipping
Quality
Thumbnail of user atomicj
4 reviews
4 helpful votes
August 17th, 2020

The items are basically horrible, few thing are wearable in terms of quality. But one may find here some interesting pieces for Halloween dressing up

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Atomic, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user jaimem354
7 reviews
0 helpful votes
February 13th, 2023

If you're looking for something new, Wish Men's Shopping is a great place to go. They sell a wide range of clothing and accessories. It's also worth noting that they offer free shipping on all orders over $100, so no matter how much you spend, you'll receive free shipping!

Thumbnail of user geoffh55
1 review
0 helpful votes
November 16th, 2020

Ordered quite a few items and was satisfied with goods and delivery but now everything clicked on site SOLD OUT very frustrating will erase app soon.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Geoff. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user ibericb
1 review
0 helpful votes
October 31st, 2020

I ordered several products here, but the delivery is very long. After 2 months I received my orders, but you can order more in another place and not wait so enduring.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Iberic. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

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Thumbnail of user jeffi8
Wish C.
Typically responds within 2 days

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