Winni

Please do not order from WINNI... I had a very bad experience too.
I placed an order and they were suppose to deliver between 10 am - 2 pm slot. I tried calling the customer service but no one responded, finally received the gift at 2:45 pm. The products on their webpage is so different from the one I received.
I ordered for a combo, bunch of roses and chocolates and a greeting card. They charged me 1148/- and things sent to me are worth just 300/- PLEASE DO NOT BUY FROM WINNI.
Sohini

Do not order anything from here. Look at what they had sent and what I actually ordered. On asking for refund never got the response from Punam Mehra (customer rep). They are running a scam.

I ordered plants and Budha miniatures worth of 3200rs. They gave the worst plants, soil and pots I have every seen. The pictures on website are so deceiving. They missed out packing the budhas along. The soil is so poor, the plants are week and going to die. The soil does not hold the water for the plants. I told them about this and they say that the plants are fine and they will grow. I have a hundred plants in my house and I am telling you these plants wont live in this soil or pots. Paying 3200rs is a ripoff. Be careful with these guys. Its not worth the money.

Worst service i will suggest you not to order anything! They might be 2-3 guys running the company who dont even know how to talk to their customers! I ordered a cale n want it to deliver in midnight as they didnt and deliverd it next day in evening when i asked them to refund my money they said we have a legal team and will not refund my money, a girl named sneha was so rude to me and threatening me not to refund and said i can take legal action as they have legal team too!

My number is *******928 (ashish)

If you want to order a cake for an occasion from Winny's, then be prepared to cut it the next day or later because it will never be delivered on the day of the occasion! I ordered a cake for my anniversary - and it got delivered in the evening next day. When i asked for a refund - they said their terms and conditions mentions delivery in 52 hours! While their website took my order for the same day. PLEASE SAVE YOURSELVES the harassment and boycott this PATHETIC Company which has an even more pathetic so-called customer support staff that did not pick up the phone the whole day. They say (on email) they will compensate for the frustration but it was more frustrating to talk to their customer care representative AKANSHA (after 2 days when they finally picked up) who just kept repeating pre rehearsed lines.

I had ordered a pull up birthday cake for my fiancé in Goa. The website shows a picture perfect cakes for every occasion which make anyone fall for it and want to order. I paid around 1600 plus 300 service charges for the cake since it was listed in the premium category but when my fiancé sent me a pic of the cake I was shocked. In reality what they deliver is far from it. Its rather not even close to the regular bakery standards. The writings had smudges and the worse thing they could have done was over write the letters again with a diff colour… I was very embarrassed since the cake looked horrible. It tasted very different and dry and loaded with sugar, even a novice would make a better cake.

After all this drama we called the customer care forget being apologetic the agent told me "the Flavour is the same" my god if I wanted only the flavour I would have ordered another cake a normal cake which would have been less costlier I told the same to the agent then he was like as a good gesture will we will give you 200 rs in winni wallet I was shocked it's not the matter about money but the courtesy to acknowledge the fact that the cake look far from the pics they have put up online. I am taking this up in the consumer forum. Please never order from this place. The

Please stay away from winni. They serve you poop cakes. Please do not go by the pictures on their website its all fake … should be tagged as a fake company.

I can produce all the picture proofs on demand.

This is a fraud company. Looks like the owner Sonali Gour, set it up to loot people and shoo off... The chat agent just said Hi and for last 45 minutes no response... and sadly all reviews are like that.

Below is the chat

Niharika Welcome to Winni!
How may I help you today?
Want to check whats hapening with my order

**********

Its already 4:00PM is it going to get delivered or i have to fight for a refund

Are you there?

Whats happening... no response for so long on Chat

Are you going to reply?

If you cannot arrange the delivery as promised by the agent on the call, then i want to cancel the same and i need a full refund...

Winni has hired dumb people i guess... who dont know how to provide customer service

All reviews on Trustpilot are of complaints. I think I will have to take this company to Consumer Court

+30 minutes and still waiting for a response.

I'm keeping a record of call & chat to file a consumer complaint so the chat will remain on

First of all the cake look ugly the golden dots on cake was not visible the ribbon mention in the site was golden n wat I got is yellow.Feerero rockers was wrhout there brown cover at the bottom n roses was dull dead n Ferrero n roses was not stick also presentably.The whole cake was rubbish look wise.i feeled ashamed removing the cake in front of every one