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I purchased a Winix Plasmawave model 5300 nearly two years ago. It has been running continuously ever since and besides cleaning and replacing filters I have never had to do anything to it. Besides eliminating odors, it has significantly reduced the dust problem in my house so I am quite pleased with it. Maybe I'm lucky because I've never had to deal with the customer service everyone else seems to dislike, but the product itself works as described and well worth the price.
We bought a Winix 450 and it came with a broken remote control. The customer service is nonexistent and when after several attempts on the phone and on line a men picked up the phone and I explained the problem he just hanged up. After that he he never answered... we are completely flabbergasted... How could a business be run this way?
I purchased a Winix Plasmawave model 5300 nearly two years ago. It has been running continuously ever since and besides cleaning and replacing filters I have never had to do anything to it. Besides eliminating odors, it has significantly reduced the dust problem in my house so I am quite pleased with it. Maybe I'm lucky because I've never had to deal with the customer service everyone else seems to dislike, but the product itself works as described and well worth the price.
Tip for consumers:
I cannot remember specifics about the Winix's website since it has been nearly two years, but I can say that I have NOT received unwanted emails or advertisement as a result of my use of this website.
Products used:
I actually bought two air purifiers, the Wine 5300 and another similar one from RabbitAir. I have been very pleased with both of them. They are very quiet and will let you know if and when you need to replace or clean filters.
We bought a Winix 450 and it came with a broken remote control. The customer service is nonexistent and when after several attempts on the phone and on line a men picked up the phone and I explained the problem he just hanged up.
After that he he never answered... we are completely flabbergasted... How could a business be run this way?
Priya was very supportive and very helpful while giving all answers of my questions. She went out of the way to get my cake delivered on the way. It is really appreciable...
Bought a Winix dehumidifier. Ran for three months, it got cold so it was unplugged and put away for winter. Took it out this year and doesn't work. Called the company and they said I had to call the company I purchased it from. I called the company I purchased it from and they told me I had to call Winix. Stay away from their products unless you are looking for something that breaks down after limited use and you don't want the company to honor it's warrantee.
I bought a winix WAC5500 Washable True HEPA Air Cleaner and it died after about 3 months. The auto filter part stopped working. Even before that I was saddened to find out that the "washable" filter is just the pre filter and I still have to buy carbon filters. I wish I had known that before I bought it. I also wish I had known how expensive the carbon filter were to buy. I did like how well the winix air filter worked and it did reduce my allergy problem.
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