• wine.com

wine.com

Overview

wine.com has a rating of 1.66 stars from 121 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about wine.com most frequently mention customer service, credit card, and free shipping problems. wine.com ranks 106th among Wine sites.

  • Service
    30
  • Value
    26
  • Shipping
    29
  • Returns
    20
  • Quality
    20

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
10
4
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They have zero accountability and their customer service is beyond terrible.
How would you rate wine.com?
Top Positive Review

“I'm in Love with Wine.com!”

E L.
5/16/20

I was skeptical of wine.com after seeing negative reviews but they have been my favorite thing about quarantine! I've made 4 large orders and even shipped a gift to a friend and it has always arrived within 72 hours. Selection and quality are awesome. I've never had a single problem and highly recommend this service to everyone when the topic of wine delivery comes up.

Top Critical Review

“Order never received for special occasion for my friend. Site did not care to help”

Erik P.
2/16/24

I ordered something months ago and did not receive it. A customer service rep. From Wine.com mentioned it was in the hands of Fedex, however, it was delivered SIGNIFICANTLY late and way past the occasion for my friend. Wine did not help issue a refund and the rep. Was unknowledgeable and had no clue what she was talking about. In order to get this issue resolved, i had to dispute it with my CREDIT CARD COMPANY, which should only be used as a last resort. What an embarrassing organization.

Reviews (121)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (67)
Thumbnail of user erikp235
1 review
0 helpful votes
February 16th, 2024

I ordered something months ago and did not receive it. A customer service rep. From Wine.com mentioned it was in the hands of Fedex, however, it was delivered SIGNIFICANTLY late and way past the occasion for my friend. Wine did not help issue a refund and the rep. Was unknowledgeable and had no clue what she was talking about. In order to get this issue resolved, i had to dispute it with my CREDIT CARD COMPANY, which should only be used as a last resort. What an embarrassing organization.

Tip for consumers:
Awful

Products used:
Alcohol

Service
Value
Shipping
Returns
Quality
Thumbnail of user alphonsem35
1 review
0 helpful votes
January 5th, 2024

Placed order. Found out that they are a scam website. Tried to cancel order. They ignored me. Told them that I will simply contact credit card company to dispute charge since they refused to cancel order and they hung up on me.

Thumbnail of user jl910
1 review
0 helpful votes
October 9th, 2023
Verified purchase

My StewardShip membership renewed on May 24,2023. A May 5 email which was sent to remind it was scheduled specifies "Free standard shipping on every order". This what I expected and agreed to when I permitted the scheduled auto renewal. I did NOT agree then, nor do I agree now, to pay $10 shipping for any order under $49. I did NOT receive a subsequent email clearly communicating this change nor giving me the option of discontinuing the StewardShip membership and getting a refund for the remainder of the year from renewal. I would not have agreed to renew if this change was made known at the time of the May 5 "Wine.com StewardShip Renewal Scheduled" email. I purchased the renewal with the expectation that I could order one or two bottles of relatively inexpensive wine without paying for shipping.

I attempted to remedy this problem by calling and emailing customer service. They were not helpful over the phone and said no refund for the remainder of my membership could be issued because I had "used the membership" (meaning I placed orders after the renewal). Why would I renew if I didn't plan to continue placing orders with the company?After a cookie cutter reply within 15 minutes of my initial email, my response to that email went unanswered for 10 days. I called customer service again today, this time getting to speak with an apparent "manager" who spouted the same ridiculous line about not being able to do anything because I "used the membership". Furthermore, she said they have the right to change their membership terms at any time.

This is bait and switch behavior which should not be tolerated.

Service
Value
Thumbnail of user heidid281
1 review
0 helpful votes
December 12th, 2023

Never delivers on time. A package that was supposed to be delivered to NJ never arrived. The package originated from a Wine.com warehouse in NJ only had miles to deliver the item to the recipient in NJ. Fedex decided to ship the NJ bound package to California. They refuse to help, charge my account and are unable to put me through to a supervisor. I basically was charged $60 for items that will never get delivered. Wine.com customer service offers no solves -- horrible way to treat a long customer. If I could give a negative star review I would. They don't even deserve a 1 star.

Thumbnail of user raghavs24
1 review
1 helpful vote
February 22nd, 2023
Verified purchase

Multiple instances of when wine does not reach at time. I stopped sending out wines during CHristmas just for that reason and switched to birthdays - and that too has been consistently delayed. Not sure where the problem is. The customer service person just read me the rules. I got the free shipping service - and that is not refunded if used even once. My advice: Find another wine merchart.

Tip for consumers:
Move to another wine merchant

Service
Value
Shipping
Returns
Quality
Thumbnail of user jonathanb1016
1 review
0 helpful votes
November 24th, 2023

So I order every year a bottle of Cristal for a family member. I went to wnie.com and it stated you get 20% discount for purchases over a certain dollar amount. The Cristal is $390 so obviously I deserved the discount however when I went to checkout, it would not apply the coupon. I called customer service and this is truly a hularous excuse...customer service said that if a product price ends in 97 as the Cristal is 399.97 then they cannot apply a coupon if shipped to california because yes the price ends in the two numbers 97. What a joke! I'm like okay so why is it not priced at 99 cents, Frankly I laughed and hung up. Will never buy from wine.com again. A total SCAM!

Value
Shipping
Returns
Thumbnail of user acollichio
1 review
0 helpful votes
April 10th, 2023

This site seemed great at first with free shipping and discounts and then all of a sudden they started making pretty much everything nondiscountable even though their prices are high. Do not buy membership to this service. Its cheaper to go to your local liquor store.

Tip for consumers:
Do not buy membership to this site

Products used:
Bought wine and liquor

Service
Value
Shipping
Returns
Quality
Thumbnail of user girona
1 review
0 helpful votes
January 5th, 2023

I received a partial holiday company gift from wine.com. I know it was partial because my invoice says there should be two items but only got a small box. I sent them a message inquiring about my order and they told me they will send out the missing item ASAP. Well its been three weeks and nothing has arrived at my door. When I responded to their email to ask for a tracking number, they blocked me. I then reached out to the support team and they said that they can't help me.

Ridiculous. Way to ruin someone's holiday!

Service
Value
Shipping
Returns
Quality
Thumbnail of user donaldn302
1 review
0 helpful votes
February 3rd, 2023
Verified purchase

Placed an order on Sept 22,2022 - it is now Feb 4,2023 and I am still waiting. Zero response on follow up.

Tip for consumers:
Buy from another provider.

Service
Value
Shipping
Thumbnail of user genef110
1 review
0 helpful votes
December 21st, 2022

Received a broken bottle of wine as a gift order. After spending at least an hour with Viviane, the customer service representative I was told that they don't have this type of wine in stock. The company refused to offer another replacement. Won't recoment this company.

Thumbnail of user samanthak478
1 review
0 helpful votes
January 4th, 2023

Ordered a gift basket for a friend who had a parent passed away, but the basket was a week late. The person never even got the basket because she was already gone from her realitives house by the time it arrived! They gave me no refund, nothing. They blamed it on fed ex.

Service
Value
Shipping
Returns
Quality
Thumbnail of user janetw1472
1 review
0 helpful votes
December 4th, 2022
Verified purchase

This is the second year I've ordered gifts for Christmas and tracking said delivered, but there was no wine! Last year the gift was finally delivered the day before Christmas. This year wine is MIA! I can't believe I trusted this site again.
Never again will I order from wine.com. Terrible customer service.

Thumbnail of user deissed
1 review
1 helpful vote
August 16th, 2023

Delivery takes longer than a week. The company doesn't compensate the customer for the "inconvenience" as they called. The customer service representative was absolutely arrogant and did nothing to fix my order

Thumbnail of user teresaw26
4 reviews
40 helpful votes
February 8th, 2020

This company is horrible. I bought a bottle of wine from them three weeks before Valentine's to give to my husband on Valentine's day. They email me a few days before the occasion to tell me "Sorry but its sold out." How was I able to order it in the first place, receive a order confirmation & then a tracking # to only be told after all of that, that it was sold out! Ridiculous & very unprofessional.

Thumbnail of user acchintyat
1 review
0 helpful votes
December 20th, 2022

Please do not ever order from them. They have the most pathetic customer service team and your order will never reach.

Thumbnail of user elainem734
1 review
0 helpful votes
September 17th, 2022
Verified purchase

Don't buy from them. They used my gift card and charged my credit card. 4 calls and a lot of time wasted and they still have not credited my account. I have a balance left on the gift card but I cannot go through all that again. They can keep it!

Thumbnail of user dominiquer75
1 review
1 helpful vote
December 23rd, 2021
Verified purchase

This was both my first and last order with this company. They sent me a $13 bottle of pinot noir instead of the $50 bottle of champagne I actually purchased. The customer service (live chat in particular) is abysmal, they don't care at all. I was told I need to jump through hoops to fix their mistake:

- Email a picture of the incorrect bottle
- Be at my home, when it's the holidays and I'll be elsewhere, for them to pick up the incorrect bottle
- Wait for them to receive the bottle before they'll even send me what I actually paid for

This speaks volumes about this "service." Please spend your money elsewhere.

Tip for consumers:
Avoid this site. They do not value their customers and seem to have little concern about shipping incorrect orders (they'll make it your problem to fix it, too).

Products used:
The Rieslings that I actually purchased.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christopherm1142
1 review
5 helpful votes
September 22nd, 2020

I was about to place a LARGE order (100+ bottles) for my company, including wine futures. No customer service at all. The online chat. Nobody responded... when they did they were not helpful, when i called during business hours, nobody was available, I emailed, called 5 times, wrote 3 times, tried everything. Really horrible... not worth even trying to buy from them - if there is an issue - you're screwed!

Thumbnail of user at208
1 review
0 helpful votes
June 1st, 2021

Buyer beware! Terrible customer service. Ordered a $200 bottle of Champaign to be delivered June 1 for daughters BD. Keep giving excuses about their warehouse which has nothing to do with me. The bottom line is they just want your money and you can't depend on them for delivering your order in a timely manner.

Thumbnail of user purplehazie77
1 review
0 helpful votes
July 17th, 2023

I ordered a few boxes of franzia moscato and it took a month to come in and it was the wrong order. Reached out the the company with no response. Will not be buying from them again be wary

Thumbnail of user mariec1033
1 review
0 helpful votes
September 26th, 2022

I would rate this company as -10. They are wholly disorganized and unethical in their processing of products.
I had cancelled my order with them after receiving no notice and no product needed within the delivery time noted at the time of ordering. It had been needed for a scheduled event, which has long since passed. Over a month after that cancellation was issued and several other emails had been sent they charged my credit card and again after several notices regarding cancelation still tried to deliver the product, Now they refuse to refund the money they took, saying they will be giving me a "credit" towards a future purchase! Clearly someone there also has a sense of humor.

Tip for consumers:
The persons who have been in contact with me regarding this matter is unprofessional and unethical. They take no responsibility for their own behaviors. Although the product may or may not be of any quality is not relevant to their other behaviors.

Products used:
None was actually sent until weeks later, well after having been cancelled, repeatedly.

Service
Value
Shipping
Returns
Quality
Thumbnail of user briy
1 review
7 helpful votes
August 23rd, 2020

Don't trust this business. I will never order from them again. They placed two authorization holds on my account for a single order and claimed that the funds were released - they were not. Customer service was not only slow but completely unempathetic, uncaring, and unhelpful. I will never shop from them again and I caution you as well. Shop at your own risk. I don't trust this company. They also lied to me about receiving a survey at the end of our interaction.

Thumbnail of user wayneb678
1 review
0 helpful votes
December 19th, 2021

I have a futures order that was due Fall of 2020. I've tried both online chats and calls to resolve—either get the wine or get my $1000 back. No callbacks no resolution. Expensive lesson.

Thumbnail of user michaels5657
1 review
0 helpful votes
January 6th, 2021
Verified purchase

Ordered before New Year 10 days after order not delivery nothing. Will never use this site again. Not recommend

Service
Value
Shipping
Returns
Quality
Thumbnail of user julianl52
1 review
5 helpful votes
June 2nd, 2020

First and last time I will buy from you, rather a bitter experience to find out that you don't regular bottles but half bottles... I sent it as a gift and found out that what I sent as novelty was a very expensive half bottle. You should made real clear what as a customer I was buying... you guys offended me (even felt scam) by this trick. Who in the world delivers half bottles for such price? IT has been such RIDICULOUS experience buying from you!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop the world's largest wine store with thousands of domestic and imported wines delivered right to your door. Chat online with wine experts 7 days a week.

Company Representative

Thumbnail of user victoriat834
victoria t.
Typically does not respond to reviews

How do I know I can trust these reviews about wine.com?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about wine.com?