• Windsor

Windsor

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Overview

Windsor has a rating of 1.91 stars from 204 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Windsor most frequently mention customer service, final sale, and business days problems. Windsor ranks 133rd among Dresses Other sites.

  • Service
    73
  • Value
    68
  • Shipping
    51
  • Returns
    49
  • Quality
    63
Positive reviews (last 12 months): 41.2%
Positive
7
Neutral
0
Negative
10
44
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • 6 emails to customer service and all I got was too bad' and no help.
How would you rate Windsor?
Top Positive Review

“Windsor Store-Treasure Coast Square- Jensen Beach”

Polly W.
6/26/23

The Windsor store at the Treasure Coast Mall is amazing. Very clean. Sexy fun original clothes. I have already complimented manager, Marcey, her friendly assistant and the others girls personally. They are kind and patient while helping find the perfect clothes for my weird figure. I highly recommend. This place is top notch! You will find customer service as it meant to be here. You will be helped and have fun! I am a loyal customer after several great shopping experiences in this space! Thank you!

Top Critical Review

“This site is a Scam. They do not deliver your goods. REPORT THEM.DO NOT BUY!”

Shirley C.
12/4/23

Product ordered in November, orders confirmed with price increased from purchase. 2 days later I receive numerous emails from "DHL" requesting approval of delivery without signature.after many emails which I ignored, they changed the order status on the promised delivery date to "There is an issue with your Order". Attempts to contact them for an explanation are futile. The Sellers have not responded to email or Chat. Scammers..

Reviews (204)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (84)
Thumbnail of user melissal1413
1 review
0 helpful votes
January 23rd, 2022

We had an awesome customer service experience in Appleton today. We have always used the Madison - West Towne Mall store in the past. The Appleton store customer service was stellar and they kept helping us find the items we needed. In Madison, we have seen utter chaos ensue during formal occasion dress shopping and even though Appleton was crazy busy - the staff was constantly cleaning up and helping us find what we needed. It was a great experience!

Products used:
Formal dress

Service
Value
Quality
Thumbnail of user kb743
1 review
0 helpful votes
April 30th, 2022

We had such great customer service at Windsor store #51 (Brandon, FL). The manager, Lauren Onse, was so helpful and made our return easy. She was so understanding and eager to assist us.
Thank you!
K. Bowen

Thumbnail of user angelad1342
3 reviews
3 helpful votes
September 24th, 2022

Windsor is a great store to find beautiful, mature formal dresses for various locations. I've worn their dresses to weddings and college formals and have gotten many compliments. The colors are very beautiful, the pricing is quite reasonable, and the durability is pretty good if you take good care of them... for the most part. One thing I like is that many of the dresses allow you to not wear a bra while also not needing to wear pasties, as they cover up pretty well. A lot of the dresses are also a lovely, comfortable material, and easy to don and doff.

My major complaint about Windsor dresses is that they run freakishly small. I'm an XS or S in the majority of tops, and a medium in most bottoms. Every formal dress I've bought from somewhere other than Windsor has been a small. However, I find that for Windsor's form-fitting dresses, large sizes are the only dresses that fit well without constantly riding WAY too high up with every step I take, or squeezing every inch of my skin along the edges, or being the most unflattering dresses possible. Additionally, you MUST try their dresses on before deciding to make a purchase. The shape of the dress can be very deceptive on the hanger compared to when wearing.

So, overall, I would highly recommend their dresses for how beautiful and comfortable they are, but please just be mindful of making sure you are getting the best size for you before buying!

Note that I have never shopped at Windsor for clothes besides dresses, so I can't speak to those.

Thumbnail of user kristine46
1 review
1 helpful vote
January 1st, 2020

I left a previous very low review, the item they sent me was clearly defective and not as described, but I do believe from the looks of it that their stuff is made very good quality, mine was just defective, however their return policy and their shipping is not very good, but upon speaking to them, they agreed provide me a shipping label for return so I'm updating my review, but I do think they should change their return policy

Thumbnail of user breannaa11
1 review
4 helpful votes
October 24th, 2020

So i ordered this dress and picked express shipping (1-2 days) and was nervous it wasn't going to come on time! I read all these bad reviews that said they take forever to ship and i hadn't gotten a tracking link emailed to me. I went to the purchase email and realized the link to track it was in that email. Lol my bad! But it came in 3 days so that's why i took off a star. But i did love the dress! If fit true to size and i am obsessed with it! I will definitely wear it all the time! I will also shop here again for sure!

Thumbnail of user nicolem155
7 reviews
14 helpful votes
April 30th, 2017

Have this store in my local mall, sometimes the material seems cheap or tacky for certain items so keep that in mind. Bought a dress for a new years party, it fit very well and was extremely flattering. Saw it online and ordered it. Would recommend going to the store and trying things on if possible before you purchase. Mine luckily fit well and was great quality.

Thumbnail of user rheanah
1 review
1 helpful vote
October 3rd, 2019

The prices for the dreses are good and everything is so beautiful except i bought $40 shoes and the first time i wore them they broke in less than 2 hours

Thumbnail of user camillec36
1 review
4 helpful votes
May 9th, 2019

We ordered the dress on a Tuesday and arrived (in Toronto) the following Monday! We are pleased with the quality of the dress and the price was reasonable

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About the business

Prom Dresses, Formal Evening Dresses, Designer Prom Dresses, Homecoming Dresses

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