Windsor

They were late on delivering my dress, then when it finally came I refused the package, but then to top it off I didn't get a full refund - I had $20 deducted... Despite them being late. Don't order from here.

I ordered two dresses and received one after 10 days shipping is slow and waiting for my other dress and they don't even know they will ship
Out very bad service only recommendations if your in no hurry or want to wait a month then order from here not happy will never order from again! Won't accommodate with fast shipping or check on dress status again you have to wait 24 hours sad company no communication

This company is a complete waste of time. I ordered 10 dresses, after 12 days only 2 had shipped and were delivered. I reached out to customer service and was told it was still within the delivery window and the items were on back order, however they were still showing in-stock on their website. A day later I reached out again and was informed there was an issue on their end and everything was being refunded. Quality of the dresses are crap quality. Safe yourself the time and hassle and go elsewhere

Not sure about in-store shopping but this store uses FedEx ground shipping and it is not worth the wait. Took an extra 2 weeks to get my order (there are 3 Windsor stores in my area, not sure why it took so long) and I want to return most of my order, but have to pay $8 to do so. The items are not unique enough and you can find almost anything on this site somewhere else online. Only compensation they gave me was 15% off an item, but seems to me free returns would have been more applicable.

On Aug.16,2023, I had asked a clerk to hold items before the close. I gave my name. I came back 10 minutes before they closed and my items were restocked. 5 ladies in the store no one tried to help all they said was the items were put back. So I find them hurriedly taking them off the hanger to assist the l cashier and the hangers are heavy and hit the table, she said if you slamming things I'm not going to wait on you. I told her I was helping you and put them on the side not at you or in front. I told her don't show out. The other workers maybe the assistant Manger said, don't you show out. I said just ring me up so I can go. The entire crew was rude and useless. They do not have any clue on how to provide standard customer service. All they do is stand around and talk to each other. The manager and assistant
Manager the evening crew on August 16,2023 at the Parks Mall in Arlington, Texas just getting paid with out providing good service. I will never go back after I return the items on tomorrow..

I received a dress made totally different than the website showed, and appeared defective. A nice lady at customer service said she would send me a shipping label at no cost to return. Then in a few hours I received an e-mail from a different customer service rep stating I would not be receiving a return label to return the defective dress.

I have for years had customer service issues with Windsor, but this was the worse!

My plan was to purchase several more items soon, but this situation changed my plan. I will shop more elsewhere now.

Windsor Store Online gets zero stars for their misleading information. They send you an email DAILY and tell you you will receive your item by that very evening when the item is on the opposite coast. They also use FEDEX which is easily the world's worst way to send a package! I do not recommend this online store. Get it at a physical store or don't shop with them at all!

Went shopping here at Christmas time every store in the mall was open on time except this one. Clothes were all over the floor and store was messy. Never the less we waited around now I'm stuck with pants that I can't use because of the stupid holiday return policy which is different from usual return policy,. If you purchase items between Nov. 21 thru Dec. 24 you have to return no later than January 7th... like what? Count your f'ckn days Winsor! Never again! Don't shop here it's not worth the trouble!

My daughter bought a dress, tried to return it a few days later, they said nope! Seasonal item. She didn't understand because were still in the same season, only 3 days later, it was not clearance, we paid full price. Mia at short pump is RUDE, passive aggressive, sucks her teeth. I hope this store goes out of business and quickly!

At first glance the dress was beautiful, Marie rail was nice and thick. It didn't feel cheap at all. However once I actually got to stretch the material out a bit, I was able to see there was stuff all over the dress. It looked completely used and the price tag was just slapped on it! I asked for my money back as soon as I noticed and still haven't received anything. I'm very disappointed. I can't honestly say I will be ordering again. I would also like to know where my refund is?

Don't get a job there they hire illegal immigrants and the woman r so rude tbe pay sucks and I wasn't told u needed to speak Spanish we live in America

I ordered some clothes for my birthday and a dress for NYE along with some Christmas gifts on 12/15/21. My stuff was shipped on the 16th, and it's been sitting in LA since the 17th. Today is 12/28. I have never ever had this problem with any company ever. I called customer service, and she said it would get here today or tomorrow supposedly. I will call and try to get a refund if I don't receive my order tomorrow.

I would have preferred to given this company no stars. But a word of warning to anyone buying from this company outside the USA, although they say you can return items, they make it very expensive and difficult to do so. Plus you will be hit with taxes. The customer services team are useless and will pass you from pillar to post, 25 emails later and we have got no where, total thieves, DO NOT BUY FROM THIS COMPANY

After having returned part of my order 3 weeks ago; I am still waiting for my money! I wrote several mails and only got automatic response. Calling is almost impossible, usually you only get an answering machine. Today now, finally, I reached someone only to hear that my refund is in the process and will arrive shortly... Never again!

Two times now immediately after completing an order I noticed the item quantity as "2" for the same product purchased. Immediately afterwards both times (within minutes), I emailed customer service to have this corrected as I do not need two of an identical item. I have never received a response. Not from the first mistake and not the second time it happened either. The first time ill accept the mistake as my own and had to eat it because the item was non returnable. Now, I wouldn't make this mistake AGAIN. So, when it happened AGAIN I'm starting to think it actually was not my fault, but a glitch in their website or intentional scam. The lack of response only further validates the scam aspect.

The garments sold by Windsor promote cheap/sex and prostitution! They are not to be worn more then 1x and easily fall apart while wearing. When asking a manager and staff at the Newport News, VA location who their target demographic was, not only were they unable to answer the question they required an education! Expect nothing more than slut wear, you will 100% regret wearing any of their clothing unless you want to be that 'hoochie'.

I was promised that my dress would take 3 days because I paid additional for faster shipping and I'm still waiting for my dress 2 weeks later, when I called I was advised there was nothing they can do and could not even reimburse me the amount I paid for faster shipping, this would be my last time ever purchasing!

I purchased a seqin blouse in the Windsor store in Wellington Green Mall. I paid $40, full price. While checking out the cashier told me it was a final sale. It's awful, the sequin are falling off just putting it on a hanger, I haven't even worn it...really bad workmanship. It's absolute junk & ripoff, I'm sure that is why they told me that it was a final sale!

Respect yourself and your resources(time, money) and stay away from this retailer. Bought a dress for 40$ on Saturday from a mall which is 2 hours away from where I live. I was happy that I have got nice clothes for Sunday lunch ceremony, and when I wore the dress, it tore in the middle! I called them the day afterward and they said you can return it only in the store! I was willing to even pay for the shipping but it was not acceptable. I wasted 40$, wish I had spent 50-60$ and bought something nice and reusable from a better retailer. The clothes here are cheap and poor quality and you will regret shopping here. These clothes are even expensive if they were for free! Very CHEAP

I wish I was lying, but I literally got scammed. I ordered a dress and the delievery date kept getting pushed back, but when I contacted customer service they assured me that my dress would be delivered. It never was delivered and I never got my money back. First time even ordering something from here and I will never do it again. Would give it 0 stars if I could.

I visited the Town Center At Boca Mall store with my 13-year-old daughter. There wasn't a single dress in size XL, you can't imagine what a girl feels. The saleswomen did not even offer to look for it in another store. More than 100 Items Not one in XL. What a shame. So you can only buy there if you are skinny. Nice.

I'm a former ASM & my experience working at Windsor was terrible. Every other day, the store manager would criticize what I was wearing. I couldn't wear a baseball hat & I couldn't wear a t-shirt, MEANWHILE the store manager herself would wear a hat & tee & it was the same for other employees. Doesn't seem fair, does it? She definitely had her favorites & let me tell you… I wasn't one of them. I took a summer job that lasted only a month, so I needed to change my availability, but I tried really hard to make it work at Windsor so I could be there for the business. That, however, didn't fly with the store manager or the district manager, Kelly. Kelly wanted to cut my hours & drop me down to part time. WHAT? I was very upset & thought this whole ordeal was unfair. Kelly proceeds to tell me, well actually she tells Liz, the store manager, because she didn't have the decency to tell me herself, that once my summer job was over, that my full time position wouldn't be available. I'm sorry, but what? How does that even make sense? Anyways, moral of the story, don't work at Windsor. They pay like $#*! & expect you to bend over backwards kissing customers asses.

The clothes are garbage quality and the return policy is basically final sale for all dresses formal they say two weeks but if you buy online it's from the actual shop date not even when you receive employees are rude it's a white trash gross store!