Wilshire Wigs

9 days after placing order and receivng order confirmation, nothing. I called left msg 2 times. I emailed 3 times. Nothing. I advised would dispute credit card if no response and nothing.

Site says ship most same day and as much as 3 days. Will contact if delayed beyond that. Says responses to emails within 1 business day.

Just bad.

I recently ordered a wig that was on clearance. Upon receiving the wig it was the wrong color and did appear to have been previously worn. The wig was matted. Since it was a clearance wig still priced at $79.00 it was a ripoff. These pictures are the wig right out of the box.

They don't even deserve one star. Their customer service is the worse I have ever experienced. I have called five times in the last 90 minutes and still only got the answering machine. I decided to telephone after my four emails, spaced out over two weeks, went unanswered. I returned a wig by registered mail to be sure that it arrived and had to be signed for. It arrived in their hands on June 1. As of today, June 28, my account has not been credited. Beware.

Wilshire has very poor customer service in my opinion. They only have an answering machine and then it takes awhile before anyone calls back. I missed one call by a minute and called them right back. No one has returned my call. When I tried to print out the return slip it said that there was no order by that number. I shipped my wig back with a letter and am waiting for someone in customer service to call me back. Don't expect much if you need to send a wig back. In my experience they have bad, bad, bad customer service!

I bought a wig, wasn't right for me, returned it the next day, they received it on 3/10 and it's now 3/24 and no word they are processing it. I've called 3x's and left msgs, sent an email but still have not had a response. If this is how they treat their customers, how can they expect you to keep buying from them.

My mother is an elderly lady and ordered 2 wigs on the phone 9-21-22 totally 175.50. The wigs wereTony of Beverly, style Cali-rooted blonde, they both were cut wrong. My mother was sent a UPS label, she took the items with the label on it to UPS. My mother has left numerous messages, with no attempt to reach out to her. This is very sad that a company would take advantage of the elderly. Buyer beware… I am trying to get all her proof together and help her. They never answer the phone *******874 a California number. Many many messages have been left with no return calls.

Their website does not indicate when an item is out of stock and they take your money and then will not refund you. Wish I had read all the BBB complaints before trusting this merchant with my money.

We had very bad experience with Wilshire and Wigs. Total lack of respect for their clients, well now ex-client.
We placed an order on 3/9/2022, they didn't have the item and agreed to refund payment on 3/16 via email, I have saved the email. They didn't issue refund and didn't answer to any of our emails or calls after 3/16.

On 4/10 we contacted our credit card company, they initiated an investigation and issued a temporary refund. To our total surprise, on 5/5 the credit card ruled in favor of Wilshire Wigs. We don't have access to what "evidence" they provided why we should pay for an item they agreed they didn't have to ship and agreed to issue a refund.

I provided all communication back to credit card company proving they agreed to issue the refund. Waiting for credit card company's answer.

To Wilshire Wigs: please don't come here and reply asking to contact you at *******@wilshirewigs.com or *******447, I already did and you are not replying. In fact, I found other phone numbers that belong to you and they all give me the same outcome: outside of business hours there is an automated message stating it's outside of business hours, during business hours it goes to voice mail 100% of the time, I already left voice mail with my phone number, order number and name asking to call me back, you never called back.

Don't waste your money. Find a real reputable business that is legit. These guys are thrives, scammers.

Well, I ordered a wig that I never received, even though I was charged for it right away. I called and left a message... no response. I emailed customer service... no response. I will now be calling my credit card company to have the charge reversed.

Ordered a wig for my mother, who has cancer, approximately 3 weeks ago. At time of order, it said will be delivered 2-9 business days. Approximately 10 business days later I called about delivery to find out it was being sent to NY instead of OH. In their defense that was likely an error on my part, however I'm unsure how they could get a credit card transaction to go through with wrong state on order for billing address. After another week I called to learn location of wig and was told it would b delivered by Friday of the same week. On Thursday I get an email stating the product is back ordered. I called to inquire about it and was told it will now be August (5 months) before it is available. Very poor business practices.

I purchased 3 items from them and received 3 wrong items. I called them and they were going to send a return label. I never got the label, spent $25 to return everything and then even after showing them it was signed for they never replaced my order, gave me a credit or even had a good answer. This company is awful and I would stay far away from ordering anything from them. They are 100% under handed and I will never order from them again. S

The company charges you for items they do not have. They never sent a shipment confirmation, so I have requested a refund. Have not heard back. No item and they charged my card. Will not use this company again

They take your money as soon as you order, not when merchandise is sent. Weeks and I heard nothing from them, when I called to check on the order, she said the item was on back order and I had an in-store credit although I had not been notified of one. I said I wanted a refund to my paypal account. She said she would issue one. Nothing... no refund. Im in the process of filing a grievance through paypal. I certainly wish I had checked out the reviews before ordering, I learned a valuable lesson.

Do not order from them! We ordered a wig for me before Christmas. They send you a confirmation and say you will be updated. They never up date you. They don't answer thier phones and expect you to leave a message which they never return. I've tried to cancle my order and no one will return a call. You never receive your products. They take your money as soon as you order. Its been around 2 weeks and nothing has been solved with the issue. Worst place ever, scamers not a real business.

I ordered an expensive wig and products to care for it. The wig arrived with a foul odor. I considered just washing it and letting that go, but then the supplies arrived and I was completely shocked and appalled. The styrofoam wig head came BROKEN at the neck and stuffed into a box too small to contain it in one piece. I ordered full size hair products and they sent me the travel size kit. Didn't send the comb or wig pins I ordered. The wig wand looks used and was in an open package with powder dumped into the entire shipment! It was all dirty, sticky, and smelly. I've filed a complaint. Waiting for a response.

Returned a wig as soon as I rec'd it and have not rec'd my refund. I left voice mails and several emails without a response.

This place doesn't answer calls or respond to emails. I spent $198 on a wig which never ships no matter how many times I leave messages or send them emails. This place is a scam and the most unprofessional "business" I have ever encountered. Better Business Bureau gives them a D- rating. I wish I had looked this up before I ordered. If you place an order expect to have much frustration with their lack of communication. You will be throwing your money away. What a joke!

I've done business with this company in the past (last year), no real issues. Recently, I went to place an order for a product that I'd ordered previously on their site. I searched the item and when it popped up in my search (among other similar items) it had a certain price but when I clicked on my search result and went to the item page, the price was higher. I attempted to message them on FB but didn't get a response. Tried again and the person asked me what item it was when I'd clearly identified it (with item # too) in my question. I responded. Never got a response. I then called Wilshire Wigs and got someone who stated it was "just a glitch in the page" but I told her that this is very misleading, almost bait and switch. She assured me they'd look into it. I see this issue is not fixed.

I tried recently to ask about an item I wanted to order but they're out of the color. Would they get it in again? When? I tried emailing them on their website multiple times, no response at all. I tried calling and no one answered. I checked FB again and see that others are having the exact same issues. In both cases I saw, they'd ordered a product and either were sent nothing and charged for it or sent the wrong item and charged for that. In both cases, this company was non-responsive. We've all tried contacting them numerous times.

Recently, on a Monday afternoon, their web page was down for "maintenance." Odd that it was in the middle of the day, no?

I have made reasonable attempts to contact this company but they are not responsive and that is problematic. I would caution anyone wishing to do business with them to know what you're getting into-an expensive fiasco with an obviously less than legit business-and proceed accordingly. There are better companies on the internet to do business with; please take the time and make the effort to seek them out. You'll be very glad you did.

After a month finally received my order only because I tried to dispute the charge through paypal because NO ONE EVER answers the phone, returns phone calls, or emails! Might be different if you shop there in person, but if you are an online buyer... don't put yourself through the stress of it. Shop elsewhere.

Worst company to deal with. They don't answer thier phones nor do they call you back. I am waiting for a refund... never received my merchandise from February 24. This is March14th... they should be shut down..

I bought a wig from Wilshire wigs in April/2021. I did not get it washed and cut until June 2021. I realized then the hair texture is very rough and dry. I talked to Caroline from this business. She said she can not refund me but if i send it back she will send it back to the manufacturer. If they agree with my complaint they will send me a new one. If not they send the wig back to me. I sent to wig to Wilshire wigs on 6-26-2021. I did not hear from Wilshire wigs for a month. I called them on 7-26-21, talked to Caroline, she said she got the wig and sent it but did not hear from the manufacturer. She said she will call the manufacturer and call me tomorrow she never did, I kept calling many times. They never pick up the phone, there is always a recording. I left many voice messages. No one returned my calls. I left them many text messages on their website. No one respond to me. Two months have passed and i did not get my wig back. THIS BUSINESS IS A SCAM, WILL NEVER BUY FROM THEM AGAIN.

I have ordered from this company in the past once or twice and had no problems. Ordered a wig and paid with a credit card, which they charged within hours after my purchase; however, they did not send a confirmation E-mail. I called, not because I expected the wig so soon but wondered why there was no confirmation E-mail and no indication of shipping, despite the charge already being run on my card. I left a few messages--no return calls. E-mailed them, no response. Finally relentlessly called and someone answered. They himmed and hawed "umm, uh, well, uh, um, uh, that is going to go out today" (kind of like "the check is in the mail"). They then sent a "shipment notice" with no tracking info. As they are in L. A. and I am in San Diego, I generally have my orders in just a few days. When I questioned why they charged my card before shipping the merchandise, they replied "That's how all online companies do it" which is not true (they must think their customers are stupid?). I have ordered many wigs over the years from other companies and charge does not go through until shipping time. Waiting to see if I receive, and if not, will dispute the charge as fraud. Wish I had gone with another company but went with them because they were offering 30% off.
Hard to believe this company has been in business 52 years.