• WigsBuy

WigsBuy

Overview

WigsBuy has a rating of 1.71 stars from 693 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WigsBuy most frequently mention customer service, wrong color, and phone number problems. WigsBuy ranks 289th among Wigs sites.

  • Service
    143
  • Value
    149
  • Shipping
    132
  • Returns
    114
  • Quality
    144

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
162
See all photos

What reviewers want you to know

Positive highlights

  • The synthetic hair wig I bought is certainly lovely.

Critical highlights

  • Tried to resolve a scam purchase from WIGSBUY.com by contacting their "Customer Service."
  • There was no return address on their website and the 2 telephone numbers, one in China, went nowhere.
How would you rate WigsBuy?
Top Positive Review

“Beautiful Wigs”

Milton S.
4/16/17

I am so satisfied with my beautiful wig. It is very long, comes to the small of my back and I am tall. Fits well, feels secure and the razor cutting is awesome. It feels a little coarse, but a spray of conditioning spray and that puts that right. I will mention, the wig is not as vibrantly colored as the picture, it is a darker red with some beautiful highlights. It looks amazing on, sexy and weighty, like your own hair. This is a nice wig.

Top Critical Review

“Had to give one to give a review”

Fred P.
12/5/23

This company shows pictures of Jaclyn Smith wigs and I ordered one paid extra for expedited freight still took over a week and it's a copy There is no phone to call here in the US I don't know whether to be mad at myself or this company guess I got what China company's are doing scamming folks look at the piece of cut paper they put in for prove of what's in box

Reviews (693)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (115) phone number (32) return address (27) hair wig (37) return policy (15)
Thumbnail of user kellim51
3 reviews
2 helpful votes
March 10th, 2019

The wig I got wasn't exactly what I expected but Jessie, from the company said she would credit me $30 so I can put it towards having it straitened since it came curly.
I will gladly let others know that a customer was made happy and spread the word where I got my piece from to other Cancer patients and trichotillomania sufferers.

Thumbnail of user malineem
1 review
3 helpful votes
August 26th, 2017

I know it took me a while to wait for my shipment, but it was well worth the wait! I ordered real human hair clip-in extensions picked the type of hair and the texture matched my hair so well! I have fine breakable hair. These extensions gave my hair a boost and my boyfriend thinks my hair looks absolutely gorgeous! The extensions is not too thick and is not too heavy where it talks on my hair and hurts my scalp. What a difference in quality! Like I said well worth the wait!

Thumbnail of user jeannem31
1 review
1 helpful vote
November 15th, 2016

I've bought many wigs from Wigsbuy and am very satisfied with the quality and styles overall. They have modern styles that look very expensive but are reasonably priced. I would recommend Wigsbuy to all of my friends looking to add some beautiful units to their collection. The only downside is that shipping can take a few weeks so you must be patient but the products are excellent overall.

Thumbnail of user odellh18
1 review
2 helpful votes
April 4th, 2019

BUYER BEWARE, THE WIGS ARE NOTHING LIKE THE PICTURES, BOUGHT THE WIGS FOR MY WIFE, SHE WOULD NOT PUT IT ON HER HEAD, PUT IT IN THE GARAGE DEALING WITH THE COMPANY, LIKE DEALING WITH CARD SHARKS, DON'T WASTE YOUR TIME, OR MON

Thumbnail of user patriciaw113
1 review
3 helpful votes
February 6th, 2017

Yours wigs are very life like. Easy to maintain, and they keep their shape very well. I am in the process of ordering another after I write this review..

Thumbnail of user minervar12
1 review
4 helpful votes
June 30th, 2018
• Updated review

I've been very pleasantly surprised that Wigsbuy reached out when I expressed dissatisfaction with the wig, They offered me two refund options, I chose one and they have been very quick in communicating and reimbursing me the $50 I agreed to and I have kept the wig.

OK
June 30th, 2018
• Previous review

POSITIVES: the site is very easy to use, ordering was simple, delivery was very prompt and within the time promised for the model I chose (heads up, remember, most likely there will be customs fees payable to the courier on top of the price. Mine were almost $38 in customs fees).
Considering all the horrible reviews, which I stupidly only checked after, I was braced for disappointment. Well, what I got was better than the only curly-ish wig I could find at a store that cost a $100 more. The Wigsbuy is thicker, much more realistic-ish and again, less expensive.

NEGATIVES: of course it wasn't anything like the photo of the model I chose, which I half expected. What I got is a straight up frizzy 'fro. I doubt that it is made of human hair, as advertised. I'm uncertain as to the quality and whether it will hold the curl and hold up in general... to be seen.

I doubt that I will shop with them again - I'd rather save and get a quality wig made - which means a couple thousand dollars it seems...

I've attached photos of what I got and what was advertised on the website

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryh333
1 review
3 helpful votes
June 19th, 2017

For all those who purchased wigs and could not return them, you should only use PayPal when purchasing anything overseas. I have bought at least 20 wigs from them, for the most part every wig looks the same and the color is the same. I buy only synthetic because I purchased 2 "real hair" wigs and they were so bad, wrong color, bad material etc. they responded as all have said but I used PayPal so they were forced to refund my money. I did pay shipping 125.00 but I was refunded my total payment from PayPal which they get from Wigsbuy. Now PayPal has something where you can be refunded some of your shipping costs.
I pay $37.00 for a synthetic wig and it lasts about 6 weeks. I have paid $250.00 for a wig from a company in my home town and the results were 6 weeks because I where medium length hair. The trade off for me is the price, I can buy months worth of wigs thru Wigsbuy knowing they last 6 weeks.
People compliment me all the time how beautiful and full my hair is, that I look like a model or I look 10 years younger. I am from Rogers, Arkansas so I'm not a part of the company. I have had a bad experience, pretty much fully resolved due to PayPal but will continue to purchase my wigs thru Wigsbuy because of the price. I know what I'm getting and how long they last. I have sent a picture in on their website wearing the wig I purchased.
If I could buy my wigs anywhere else I would just to be safe, but I looked at Paula Young and I didn't see anything close to my style and they were a little more pricey. I can't say that every wig you buy from Wigsbuy will be of style and color you ask, I just know of the 20 I have bought so far I have had one that the cap was to big and one I had to cut to shape it better. I'm very pleased with what I have received for the price. DO NOT BUY REAL HAIR WIGS FROM WIGSBUY only buy synthetic. Thank you.

Thumbnail of user loisb23
1 review
0 helpful votes
January 4th, 2016

Great customer service, items looks slightly different on picture but will do.

Thumbnail of user penneyb
2 reviews
0 helpful votes
November 16th, 2016

Getting a coupon. And can not find answers to my previous question that I submitted

Thumbnail of user pamw55
1 review
0 helpful votes
December 1st, 2016

Alot of options for those seeking affordable wigs as option for hair loss

Thumbnail of user lindab308
1 review
0 helpful votes
January 10th, 2017

Nice wigs, I really like they have an option for petite cap size, because other wigs are always big for me.
It takes a little while to ship and receive, because they are made to order for some, most or all.
So don't order expecting it within a week
I have always have good experiences when needing to contact customer service.

Thumbnail of user shanet11
1 review
2 helpful votes
August 22nd, 2015

I purchased a wig here. I needed a large size wig. That is not easy to find in regular stores. Not only was it affordable but it looks decent. The cut is is on point and it fits my face appropriately. The quality appears to be good. I look forward to wearing my wig for a long time.

Thumbnail of user aaricb
1 review
1 helpful vote
March 18th, 2015

Browse shop.wigsbuy.com and pick up the right one among the huge variety of wigs. In fact, the wigs from wigsbuy are really trendy and beautiful. I am really astonished to explore the huge collection.

Thumbnail of user nj25
2 reviews
1 helpful vote
May 22nd, 2018

I had an issue with the wig I received and the customer service department was swift to resolve the matter to a satisfactory resolution. Thank you.

Tip for consumers:
Their Return Policy is attached and as you can see, it says nothing about a deduction for original shipping cost.

Service
Value
Shipping
Returns
Quality
Thumbnail of user juliam40
1 review
1 helpful vote
March 18th, 2015

Wigsbuy has brought different designed wigs in market. You can choose it considering your face- cut. The wigs can be found in different hairstyle also. Therefore, don’t get late to surf wigsbuy collection.

Thumbnail of user brigittec3
1 review
0 helpful votes
October 29th, 2015

I would give them 5 stars but there was no way to reach anyone by phone. The online chat service was very helpful and reassured me that I would get my wig on time. They were right. I was also happy with the quality of the wig. They also included a free net, clips, and a comb. The wig came from China but there was no shipping charge. I think this company would do well if they had a way to be reached by phone. Thank you for your service.

Thumbnail of user karenm379
2 reviews
2 helpful votes
August 16th, 2017

If the wig is not right for me can I return it say it doesn't fit or wrong color this is my first purchase for a wig and I'm very nervous I paid quiet a bit for it hope it is good heard bad and good reviews but I will see for myself

Thumbnail of user maryseb3
1 review
0 helpful votes
February 16th, 2016

Hi,
I received an very good service when I needed information about the tracking of my purchase. The product is also very good, looks very natural, come with comb and nets, in a magnetic box. The young actress of my production is glad that the wigs is well fixed on her head with elasctics and attachs.
Thank you.

Thumbnail of user dorinab1
1 review
0 helpful votes
April 22nd, 2017

I am very pleased with the products I have bought. The quality is very good and the styles are very nice on my face. I would recommend this company to anyone wanting to do an online order.

Thumbnail of user carriee10
3 reviews
9 helpful votes
October 13th, 2016

The hair is super soft and very easy to work with. I have received so many compliments. The only thing is that I wish the very top had a little more density cuz it's a little thin, but I plan to order another one and just tell them that. I just love this hair! :)

Thumbnail of user bartainm
1 review
2 helpful votes
October 13th, 2014

Though the bob hairstyle wig took long time(two weeks) to reach me, but I was happy waiting for a trendy wig like this. I like the affordable price and best quality of human hair fiber used in this bob hairstyle wig. Hope wigsbuy's delivery could be better.

Thumbnail of user janeto25
1 review
0 helpful votes
July 13th, 2017

I think for your money this is a awesome place to get my hair. Well constructed and the hair is so soft I just want to pet myself all day!

Thumbnail of user kaym34
1 review
1 helpful vote
July 26th, 2014

I loved how fast the wig came to my door. However, The wig was a bit thin, Not as thick as the other 100% human hair full lace Wigs that I have ordered from you. But still, for this price it is realy worth the money, also, It won't stop me from ordering from you because you've done such a great job.

Thumbnail of user amyp82
1 review
0 helpful votes
December 5th, 2016

I love the wig very much, When I order again I will order a full lace wig though. The perma-tease isn't terrible but I think it would look more natural as a lace wig. Other wise I got what I expected when I expected it in awesome condition. I will order again.

Thumbnail of user annw26
1 review
2 helpful votes
July 27th, 2014

Okay, so I just recently cut my hair to start natural. I ordered the wig on last Friday, I was super excited waiting and counting down the days. When I opened the package it came with you gifts, It realy a surpriseeee to me!

Sitejabber for Business

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From the business

Wigsbuy provides natural looking cost-effective wigs, hair extensions & accessories for free shipping. Shop custom size synthetic & human hair wigs for men & women in multiple colors on our wig store here to explore the secret of instant beauty.

Business History

We ensure that every transaction is safe and secure, offer free standard shipping worldwide, and consumers just need to add a little cost for using expedited shipping methods, such as UPS,TNT, DHL,FedEx etc. We are committed to make your shopping a breeze on our sites!
Established 2010, gained rapid growth both in sales and trust in the last few years.We specialize in providing quality wigs and hair extensions at the lowest price to you because of China's relatively cheap labor. We offer free standard shipping to most countries.
Our commitment to gorgeous hair comes through in everything we do; from our expertly scrutinized assortment of wigs, hair extensions, and hair pieces to our superb shopping experience. We don't just sell wearable hair — we offer useful information to help navigate the sometimes overwhelming choices in styles, hair types, cap constructions, colors, and more.
By selling exclusively via the internet, we can minimize the operation cost. It means consumers can save more! Our certified experts can guide consumers through questions and style options to make shopping easily! We look forward to helping consumers find their perfect style & color.

Company Representative

Thumbnail of user shrineyy
shriney y.
Typically does not respond to reviews

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