• WigsBuy

WigsBuy

Overview

WigsBuy has a rating of 1.71 stars from 693 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WigsBuy most frequently mention customer service, wrong color, and phone number problems. WigsBuy ranks 289th among Wigs sites.

  • Service
    143
  • Value
    149
  • Shipping
    132
  • Returns
    114
  • Quality
    144

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
162
See all photos

What reviewers want you to know

Positive highlights

  • The synthetic hair wig I bought is certainly lovely.

Critical highlights

  • Tried to resolve a scam purchase from WIGSBUY.com by contacting their "Customer Service."
  • There was no return address on their website and the 2 telephone numbers, one in China, went nowhere.
How would you rate WigsBuy?
Top Positive Review

“Beautiful Wigs”

Milton S.
4/16/17

I am so satisfied with my beautiful wig. It is very long, comes to the small of my back and I am tall. Fits well, feels secure and the razor cutting is awesome. It feels a little coarse, but a spray of conditioning spray and that puts that right. I will mention, the wig is not as vibrantly colored as the picture, it is a darker red with some beautiful highlights. It looks amazing on, sexy and weighty, like your own hair. This is a nice wig.

Top Critical Review

“Had to give one to give a review”

Fred P.
12/5/23

This company shows pictures of Jaclyn Smith wigs and I ordered one paid extra for expedited freight still took over a week and it's a copy There is no phone to call here in the US I don't know whether to be mad at myself or this company guess I got what China company's are doing scamming folks look at the piece of cut paper they put in for prove of what's in box

Reviews (693)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (115) phone number (32) return address (27) hair wig (37) return policy (15)
Thumbnail of user christineb973
1 review
0 helpful votes
October 14th, 2020

The length is way shorter than in website picture approx 2.7inches/7cm shorter than website picture (attached). Therefore totally different style!
Color is very close to what expected. The open waft cap construction is perfect for upcoming summer (Australian) with a ligh and airy wig.
The quality is good soft silky material and invisible cap through hair makes it a good quality overall. Not going to ask for exchange or refund because the shipping from China was too long (on month).
Christine

Thumbnail of user samanthaf157
1 review
8 helpful votes
April 29th, 2020

After reading all the reviews it has been 6 days and my order says processing there is no where that says estimated delivery day and i bought human hair clip ins i pray they are really human hair and length and color i ordered and i hope they look good because from what everyones posting has me nurvious i spent that much can someone please let me know how much longer my orders going to take to process and ship freaking out about it

Thumbnail of user sabrinae26
1 review
0 helpful votes
July 11th, 2020

Will NEVER purchase a wig from them again! Very cheap, colors did not look like advertised. Then there web site would not let me exchange it! Never again!

Thumbnail of user lisal978
1 review
0 helpful votes
February 23rd, 2020

They sent me wrong style and wrong size!
They asked too many questions without giving a solution! I finally decided to talk nonsense any longer and I will donate the wig to a cancer charity! Problem solved!

Thumbnail of user kymm10
1 review
0 helpful votes
October 22nd, 2017

I ordered my wig before reading all the negative reviews. Do your research before ordering. Anyway, I got cold feet, so, within 24 hours I called them and they agreed to cancel my order and refund the entire price. Originally, they said it would take 2 to 4 weeks to refund my money, but it was back in my account within 5 days.

Thumbnail of user meleahal
1 review
1 helpful vote
July 29th, 2017

I have had friends tell me about wigsbuy. Then a friend let me borrow one of hers and she was right they are great quality and reasonably priced. Will be purchasing as of this year I had major hair loss due to stress. While my hair is growing back these products will help during this process.

Thumbnail of user bettym489
2 reviews
1 helpful vote
May 26th, 2020

I purchased a Wigs buy with light brown hair color. I mailed the wig back to them almost a month ago. The wig was brown in front and black in the back, which was not shown on the website I emailed wigsbuy customer service about my refund. Received repeated e mail stating to send them a picture of the item, which I have done 2 times, they have the order # why do they need a pic of the wig?. No phone # to call them, and no refund. I paid over $70. For the wig

Thumbnail of user meredithf4
1 review
0 helpful votes
January 28th, 2016

They contacted me after my first review and emailed me and let me know they are working on my refund in a timely manner. Thanks Wigsbuy!

Thumbnail of user shrineyy
shriney y. – WigsBuy Rep

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Our representative will contact you to solve your problem as soon as possible, please pay attention to your registered mailbox. If you have any questions or constructive suggestions, please feel free to tell us via service@wigsbuy.com or reviews@swigsbuy.com.
Have a nice day!
Best regards,
Wigsbuy Team

Thumbnail of user sheilab72
1 review
4 helpful votes
August 3rd, 2017
• Updated review

I am happy to say I received a email from company that they are giving me a full refund. I was told that I had to pay for wig because that was their policy. I had contacted my credit card company to dispute charges because the wig had not ever been shipped and I cancelled order.

Terrible
August 3rd, 2017
• Previous review

I ordered a wig from this site. They charged my card and sent me confirmation number. A few days later I tried to check the status of order it said I had no order. I tried to call phone number listed it's not a working number. I sent 2 emails with no response. I prefer to do business with companies I can contact. Then I got a cal at 10 at night from Hong Kong I explained the situation she told me they would send me wig in 3 days. I told her to cancel I don't want it. She told me I had yo still pay for it, and hung up

Thumbnail of user tanyab40
2 reviews
8 helpful votes
May 9th, 2017

These people give you real human hair in a wig that could be cut similar to the pic. It is in no way the picture of the wig. However, a cheap but not poor quality human hair wig that you can take to your salon for a cut is what they deliver. DO NOT depend on the pic except for the most basic reasons like hair length and their coloring is good. I have been wearing wigs for 17 years now. These are good cheap wigs. If you think you can pull it out of the box and have the 700 dollar hair cut then forget it. You can't even get the haircut with the wig due to the limitations of the hair/wig. You can have a really nice wig for far less than I have ever paid for anything else though. I do wish they would show the pic and then the actual wig pic. It's a 200- natural hair wig. Put some money into a good cut and run with it. You will like it.

Thumbnail of user ginam32
1 review
7 helpful votes
September 22nd, 2015

I ordered my wig not knowing it would be coming from China. They have already charged my credit card but I have not received my order and there is no tracking info. I have emailed them for order status... we'll see what happens. I noticed the question below regarding if the good reviews were real. I also question that since they are in broken English and it seems the reviews are either extremely bad or good... nothing in the middle or average... weird!

Tip for consumers:
I received my wig a few days after writing this review. So I don't think that was too long to wait. The wig was not exactly as I expected. It was longer and blonder than what I thought the picture had reflected (But still pretty) and when you buy on-line that often happens. A wig is something you should really buy in person. I will wear the wig but may decide to give it a haircut. I am still debating because overall it really is not bad for the price paid and I would not want to ruin it.

Thumbnail of user janicej44
1 review
3 helpful votes
December 17th, 2017

My dealing with Wigsbuy were resolve with a favorable outcome in my favor. Wigsbuy did return my money.

Thumbnail of user dalee7
1 review
3 helpful votes
July 26th, 2014

This wig looked really nice on. I was a little worried since the price was so good, but now the real things is on my head so, it is true, it is true! The wigs is ok!

Thumbnail of user magh2
1 review
1 helpful vote
July 24th, 2014

I feel this website is ok, the price is nice, but the shipping is slow and the quality of wigs is just ok.

Thumbnail of user davidb646
1 review
5 helpful votes
February 25th, 2017

I ordered a wig the 1st of february, 2017... its the 25th... still have not received it... wben I put my order number... wbich was confirmed in an email from tbem. They said they had no record of it... although they had taken the money out of my account. 49.17$... immediately... i emailed Customer service and they said there was a delay first for Chinese New year and then a problem in manfacturing... they did get back to me... and as I write this the wig has been shipped and is in transit... i have no idea what it will look like but will update when if I ever get it... tbe point is if you want to gamble with your money go to a casino... better odds. There is no recourse here or guarantee. If I ever see a wig I guess I'm luckier than most but shoot I would buy somewhere else in The future and I used the wig. Im an emtertainer. If I needed it to leave the house I'd cry.

Thumbnail of user lindah118
1 review
6 helpful votes
November 17th, 2015

I am a woman of her words. I told the people at Wigsbuy when I receive my refund I would write another review. Here I am.

If you're getting a refund, don't give up. True, I had to do some footwork or finger-work in my case to get my refund. It was worth it. I received my refund quicker than what I was told.

I still will not buy another wig from them but customer's service turned out to be better than I first thought. Thanks for getting me my refund.

Thumbnail of user shrineyy
shriney y. – WigsBuy Rep

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible? You can also contact us via service@wigsbuy.com or reviews@wigsbuy.com.
I’m looking forward to your reply, thank you very much!

Best regards,
Wigsbuy Team

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From the business

Wigsbuy provides natural looking cost-effective wigs, hair extensions & accessories for free shipping. Shop custom size synthetic & human hair wigs for men & women in multiple colors on our wig store here to explore the secret of instant beauty.

Business History

We ensure that every transaction is safe and secure, offer free standard shipping worldwide, and consumers just need to add a little cost for using expedited shipping methods, such as UPS,TNT, DHL,FedEx etc. We are committed to make your shopping a breeze on our sites!
Established 2010, gained rapid growth both in sales and trust in the last few years.We specialize in providing quality wigs and hair extensions at the lowest price to you because of China's relatively cheap labor. We offer free standard shipping to most countries.
Our commitment to gorgeous hair comes through in everything we do; from our expertly scrutinized assortment of wigs, hair extensions, and hair pieces to our superb shopping experience. We don't just sell wearable hair — we offer useful information to help navigate the sometimes overwhelming choices in styles, hair types, cap constructions, colors, and more.
By selling exclusively via the internet, we can minimize the operation cost. It means consumers can save more! Our certified experts can guide consumers through questions and style options to make shopping easily! We look forward to helping consumers find their perfect style & color.

Company Representative

Thumbnail of user shrineyy
shriney y.
Typically does not respond to reviews

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