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WigsBuy has a rating of 1.71 stars from 693 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WigsBuy most frequently mention customer service, wrong color, and phone number problems. WigsBuy ranks 289th among Wigs sites.
This company does not typically respond to reviews
I am so satisfied with my beautiful wig. It is very long, comes to the small of my back and I am tall. Fits well, feels secure and the razor cutting is awesome. It feels a little coarse, but a spray of conditioning spray and that puts that right. I will mention, the wig is not as vibrantly colored as the picture, it is a darker red with some beautiful highlights. It looks amazing on, sexy and weighty, like your own hair. This is a nice wig.
This company shows pictures of Jaclyn Smith wigs and I ordered one paid extra for expedited freight still took over a week and it's a copy There is no phone to call here in the US I don't know whether to be mad at myself or this company guess I got what China company's are doing scamming folks look at the piece of cut paper they put in for prove of what's in box
Wanted to return an unopened wig. Got approval and some obscure address in China. Returned it, but never got refund. All my emails go unanswered. Avoid this place
Tip for consumers:
Poor customer service
Products used:
None
7 days from receipt of wig.
Ours came 24 days after ordering, sat on front porch for 3 days (didn't know it was there). Then when we want to return it, phone doesn't work, emails are unanswered.
Stay away.
Tip for consumers:
stay away
Products used:
none
The last order was not delivered due to the fact that the package was sent by DHL, which does not serve in our country. Instead of a refund, an additional payment was requested for a new product.
Do not expect the wig to look like the photo in the picture, because the pictures are mostly models with their own hair. Chinese craftsmen are only able to make curls, and make a wig cap according to the client's size.
The hair material allows you to change your hairstyle with steam.
Conclusion. If you have a non-standard head size, you can order a wig from them, but the quality of the wigs is more suitable for cosplay. Is it worth the money? Apparently not, but nothing else was found.
I waited almost two months for my order to reach me and when I opened package my two wigs (I accidentally ordered two of same wig style) they're ugly. They look like straw Order #*******/*******
I cannot believe what poor customer service with a poor way to do a return the phone number does not exist I want to return a wig that is terrible and have no way of doing that the wig was $300 do not purchase from this company!
Products used:
Non want a refund
Beware cant get ahold of customer Service. Busy phone no, always. Email so small print u cant read it?!
Before l made a big purchase l wanted to see what the quality of the wigs would be. I purchased a long and a short. The long came in a different color and it sheds. It also looks like a Halloween wig on the top where they tried to make it look like dark roots. It shines like stupid ugly. The short wig is ok but definitely not the one l ordered. I bought both on sale and they were still $124 in total. This is very disappointing and l won't order from them again.
I have ordered two wigs from this company. The first one I ordered was a nice quality of hair but it wasn't the wig I ordered but because the quality of the wig was good I kept it and took it to my beautician to have it cut into a style. I thought I would give them another chance so I made another purchase. I got my unit today and it was awful. There is what seems to be a part right in the front of the wig. The one I purchased had no part and the quality of the wig is terrible. Unfortunately Its going to be returned. The only good thing I can say is that they are dilivered in a timely manner. So sad I won't be buying another.
I purchased a wig online on May 28,2020. My payment posted immediately of course. Almost a month later, the company took it upon themselves to cancel my order for no reason. I will not be re-purchasing anything from this company!. Now I have to wait for my refund which I'm not counting on considering their customer service.
I ordered my wigs from wigsbuy, but Its been 3 weeks I received nothing... very frustrated!
Gain trust and grow your business with customer reviews.
Wigsbuy provides natural looking cost-effective wigs, hair extensions & accessories for free shipping. Shop custom size synthetic & human hair wigs for men & women in multiple colors on our wig store here to explore the secret of instant beauty.
We ensure that every transaction is safe and secure, offer free standard shipping worldwide, and consumers just need to add a little cost for using expedited shipping methods, such as UPS，TNT, DHL，FedEx etc. We are committed to make your shopping a breeze on our sites!
Established 2010, gained rapid growth both in sales and trust in the last few years.We specialize in providing quality wigs and hair extensions at the lowest price to you because of China's relatively cheap labor. We offer free standard shipping to most countries.
Our commitment to gorgeous hair comes through in everything we do; from our expertly scrutinized assortment of wigs, hair extensions, and hair pieces to our superb shopping experience. We don't just sell wearable hair — we offer useful information to help navigate the sometimes overwhelming choices in styles, hair types, cap constructions, colors, and more.
By selling exclusively via the internet, we can minimize the operation cost. It means consumers can save more! Our certified experts can guide consumers through questions and style options to make shopping easily! We look forward to helping consumers find their perfect style & color.
