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WigSalon has a rating of 1.99 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WigSalon most frequently mention customer service problems. WigSalon ranks 250th among Wigs sites.
No positive highlights yet
Don't know why they have so many bad reviews, l have been a customer for years and never had a complaint. Their customer service, and products are great and the prices are very reasonable
I bought a "Human Hair" wig and received a cheap cotton candy synthetic wig (Halloween rated wig). I tried to return it and received a lot of resistance. This wig came from China (don't need to say anything more about that). I found that if I wanted to talk to a person I would have to call at 9:00 pm and speak to someone who I had a very hard time understanding. China takes pride in cheating Americans. They refused to help me and finally after 5 months they agreed to give me back a partial refund. I'll just say this it was a $100 loss to me. If you're thinking about ordering thru them I caution you to DONT DO IT!
They have great wigs, but so do most of the other wig companies, also in Los Angeles. For example, Wilshire wigs. But the real problem is that on their site they claim excellent service, help and returns and nothing at that level is true. The person I ordered from was anything but helpful or straight forward. It was a nasty experience. Nor is this company really cheaper. If you want the same wigs, but with better service and more help go elsewhere!
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Wigsalon has sold the best wigs online since 1995! Find incredible prices on human hair & synthetic wigs from respected designers - only at Wigsalon!
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