• Wigs.com

Wigs.com

Overview

Wigs.com has a rating of 2.21 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wigs.com most frequently mention customer service, credit card, and business days problems. Wigs.com ranks 322nd among Hair Extensions sites.

  • Service
    18
  • Value
    15
  • Shipping
    16
  • Returns
    17
  • Quality
    15

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
1
Negative
4
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Man called from customer service angry that i filed a dispute.
How would you rate Wigs.com?
Top Positive Review

“Gorgeous!”

Susan R.
6/17/21

The color, quality and style is divine. I do not have thinning hair, I simply have short hair which I love but once in a while I like to mix it up and I don't like the idea of wearing a front lace wig. This is such a great way to mix it up- the topper looks like real, believable hair.

Top Critical Review

“Website does NOT work”

Lady U.
3/8/23

Over 12 months ago, Wigs.com updated their website, and has had constant errors since that time. There is up to 50% off, yet when I click, there are no results found. I've cleared my history and cache, the issue is not resolved, and this has been the case since the update. I repeatedly notified them of the issue, begging them to fix it, and they blocked me on social media. This is false advertising. They do not care. The website is junk.

Reviews (79)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (29)
Thumbnail of user pdinaneb
2 reviews
71 helpful votes
May 5th, 2017

I have been a customer of Wigs.com for the past three years and during this time, I have almost always been satisfied with the quality of wig brands they stock, plus their discounted prices and numerous special sales really can't be beat.

So, what keeps Wigs.com from receiving a five-star rating? Two issues: Despite their big, bold declaration of "Free Shipping Over $100" on their site's homepage, Wigs.com will not honor this offer if they are conducting a special sale-e.g. If you purchase a $300 wig at 25-30% off, you are still charged a shipping fee. Also, if you have acquired enough points for a store discount coupon ($5 to $20 off) through their Customer Loyalty Program, you cannot use both a coupon and a special sale offer at the same time-you can only use one or the other. Not both. Seems unfair, but at least Wigs.com has apparently dropped its ridiculous "wig re-stocking fee" if you return an unworn wig to them, so this is definitely a good move on their part. Maybe they'll come around to changing their other policy issues I have a problem with.

Thumbnail of user bettyc49
1 review
13 helpful votes
April 3rd, 2017

I began ordering wigs online from wigs.com in 1997. Only once in all that time was there an issue. They shipped wrong style/wrong color and it looked "used" because it had been brushed out and it was a curly style -- I sent it back and got the same thing back twice!(There were no re-stocking fees back then.) So I gave up. I ordered a much less expensive piece, got it with no probs and proceeded to order my 3 or more wigs per year. No other problem ever occurred. I think they try to be what they say they are. I don't/won't use anyone else as a wig vendor.

Thumbnail of user carolk55
5 reviews
7 helpful votes
June 3rd, 2016

When shopping for wigs it is SO important that you get what you pay for - after all, it's what you expect.
The sales staff KNOW their products and will help you with the best colors to match what you desire.
This site is part of "Beauty and Hair" and is one of several wig sites.
I've exchanged without hassle and they deliver when they say they will deliver.
Shopping online can be dangerous and very, very time consuming especially when it's very personal.
Just sayin'

Thumbnail of user annf35
1 review
7 helpful votes
August 25th, 2016

Ok I read the reviews, some of these reviews have to be bogus. This company does have a phone number on their website. They stick to their return policy. I ordered several years ago with no problem. And more importantly, this past spring, made a exchange and had no problem. I would use them again. So are these real reviews?

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Company Representative

Thumbnail of user carlizt
carliz t.
Typically does not respond to reviews

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