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Wigs.com has a rating of 2.21 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wigs.com most frequently mention customer service, credit card, and business days problems. Wigs.com ranks 302nd among Hair Extensions sites.
No positive highlights yet
The color, quality and style is divine. I do not have thinning hair, I simply have short hair which I love but once in a while I like to mix it up and I don't like the idea of wearing a front lace wig. This is such a great way to mix it up- the topper looks like real, believable hair.
Over 12 months ago, Wigs.com updated their website, and has had constant errors since that time. There is up to 50% off, yet when I click, there are no results found. I've cleared my history and cache, the issue is not resolved, and this has been the case since the update. I repeatedly notified them of the issue, begging them to fix it, and they blocked me on social media. This is false advertising. They do not care. The website is junk.
I was dissatisfied with the wig I purchased. I have no access to a printer and therefore could not use the "return label" on the website "beautyandhair.com/returns". On two separate days I called the 800 # and was put on hold for over an hour. I was then told by automated response that the call was being discontinued. This happened on two separate occasions. I wanted to get instructions on how to return merchandise without using the label. I am still unable to contact customer service. I do NOT recommend this company.
I placed an order and received confirmation. The amount was charged to my credit card. I then received a tracking number and it said the wig would be delivered 2/23/22. However, when I did not get it as indicated, I went back into UPS to see where it was. UPS indicated that the seller requested the package be returned to them. This after it traveled from Kansas to NJ and was basically right around the corner, possibly even on the truck. UPS said they had no explanation and to contact seller directly regarding the matter. I did not receive anything from them indicating that they did this or why. I am disputing the charge with the credit card company. I am also waiting for a return I sent them to be credited back to my account. It may turn out that I need to dispute that charge as well.
Products used:
wigs
The first wig order arrived fine, but the shampoo & conditioner were on backorder! Still waiting after 4 weeks! Second order went on backorder; called them yesterday, and they don't have a date yet as to when they expect the wig to be back in stock. Customer Service said that "... we don't have the capability to show 'out of stock' on our website..." WTF?! What online store doesn't keep track of their stocks? Because the wigs are probably made by slave-labor, and shipped at the last minute. The prices may be good, but waiting 2 months for an order? No thanks! I'll shop local! I do not recommend this company.
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Ashante, We understand how frustrating it is to have to wait for something we want and need. I regret you has this experience here. At this point, I know your issue is no longer open but wanted to clarify how stock and availability are handled in our warehouse.
Wigs.com carries stock in many of our top selling brands and styles. As we have over 1,000 styles offered online, we do not stock every item. For those we have in stock... they are shipped immediately upon order and we have the fastest delivery time in the industry. For those items we do not stock, we cannot control the backorder schedule and many times are not given a back in stock date. This does present a problem for us and we are just as frustrated by the limitations presented by some of these manufacturers. Every company which sells wigs experiences the same issues with this.
However, I would like the opportunity to make amends for your frustration if you care to try us again. If so, please feel free to contact me directly at Carliz@wigs.com as I would like to earn back your trust.
Respectully,
Carliz Teague