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Wiggle has a rating of 1.37 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wiggle most frequently mention customer service, next day, and phone number problems. Wiggle ranks 72nd among Cycling sites.
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Wiggle are great, I rarely look elsewhere when buying bike/triathlon gear. Free delivery to Switzerland also a great plus. Highly recommended
Absolutely appalling company, paid over £37.00 for goods and never received them. Complained many times only to be ignored, even when presented with evidence from Evri that their curiour hadn't delivered to correct address they still wouldn't warranty a claim. Don't buy anything from them as they're ignorant.
I'm currently working with Wiggle to get a resolution for a bike I received that was received with an issue. As far as I can workout Yodel courier caused the problem.
When I received the bike, the box was completely open at one end and the chain had come off and was stuck between the frame at the bottom bracket. Was this caused by the open box, or did the courier stop the bike from rolling in transit, by locking the chain?
Either way, the Yodel courier dismissed it and said "the box goes through many pairs of hands and so boxes open" even when huge staples are used? And Wiggle argued for Yodel's limitations which I thought was poor. If yodel has damaged the bike, then they should pay to fix it.
The few times I've ridden the bike I've noticed that the front chain wheels have a small wobble and the chain often struggles to shift up from the smallest to medium chain wheel.
However, I like the bike and would like to find a good outcome.
Apart from low-cost, why do reputable companies such as Wiggle use Yodel?
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Superb range of cycle, run and swim products at Wiggle, the online cycle, run, swim & tri shop! Collect+ and Next Day delivery available in UK. FREE worldwide delivery available.
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