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Wiggle has a rating of 1.37 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wiggle most frequently mention customer service, next day, and phone number problems. Wiggle ranks 72nd among Cycling sites.
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Wiggle are great, I rarely look elsewhere when buying bike/triathlon gear. Free delivery to Switzerland also a great plus. Highly recommended
Absolutely appalling company, paid over £37.00 for goods and never received them. Complained many times only to be ignored, even when presented with evidence from Evri that their curiour hadn't delivered to correct address they still wouldn't warranty a claim. Don't buy anything from them as they're ignorant.
Having ordered a product for £50 on sale from £90, I waited in anticipation for its delivery. Unfortunately the item never arrived and instead of sending a replacement the answer was "here's a refund" "too bad, you can now purchase it at full price".
Customer service is very poor, there's no phone contact available and the chat app is awful. The chat app crashes constantly on a mobile device, it takes for ever to connect with someone who generally cant do much to help.
I have ordered products before for my bike crazy son from this site, but the customer service received when something goes wrong is abysmal. SHAME ON YOU!
Black men only make 1.5% of the population yet they feature in more than half of the man menu navigation images! What about Asian men? Or even black women? I will try to buy elsewhere unless you work on diversity as far as the representation of 'ethnic' population goes.
Purchased a mountain bike for Christmas. Within 6months (bike only used for 3 months) the gears were not changing properly. They advised to get a bedding in service which I did at a local bike shop which cost £30. (The bike shop offered free bedding in services to their customers that purchased bikes from them) I had to get a new bracket fitted because of clunking (£25) and the reputable bike shop said this would of been down to poor manufactiring and quality control. Wiggle said it was not covered under warranty. So my advice is never buy a bike online and if you do check out the warranty first. I will not return to wiggle for further purchase.
2nd time I've used Wiggle and will be the last, in their defence my delayed order was an error on the part of one of the 3rd party delivery company's they use but having to put up with irregular timed responses/updates via email only was utterly ridiculous and frustrating to say the least, never again! They will lose lots of customers gradually over time no doubt..
This is the first and last time I am shopping on Wiggle. While they may have a wide range of products, at competitive prices - similar to Amazon etc, I will not be using them again. For comparison, I usually use Chain Reaction or Evans Cycles out from the UK. I have NEVER been disappointed by them - I know exactly how many days it will take for the order to be placed and delivered.
I recently placed an order on 1 May which was fulfilled on shipped out on 4 May, and I am still waiting for the delivery on 13 May. The shipment has landed in Singapore on Sunday 10th May and it's still not out for delivery. How big is Singapore? Their shipping is terrible and NOT CHEAP.
A week after making my order I received a completely different item.
Two weeks later, after dealing with customer service and returning the mistaken item, I was contacted by Wiggle just to be told the item I originally paid for was out of stock.
I wouldn't recommend Wiggle to anyone. There are similar more efficient merchants online with better service.
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Superb range of cycle, run and swim products at Wiggle, the online cycle, run, swim & tri shop! Collect+ and Next Day delivery available in UK. FREE worldwide delivery available.
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