• Wig.com

Wig.com

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Overview

Wig.com has a rating of 1.35 stars from 40 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wig.com most frequently mention customer service, and credit card problems. Wig.com ranks 196th among Wigs sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Returns
    7
  • Quality
    7
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
21
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I called customer service and was told the delicate lace lining of the wig was a little torn and stretched!
  • I called the 800 number and the automated system said my refund was credited back to my credit card (it was not).
How would you rate Wig.com?
Top Positive Review

“Fast service beautiful quality”

Jan H.
3/27/20

Only 1 return not to so with quality but it didn't frame my face but the talk a silver ash wig was more beautiful in person. I have tons of compliments. I ordered 5 more sue to clearance. Bob cut with racy edges.Its gorgeous

Top Critical Review

“Trash”

Vicky C.
6/28/20

I bought four wigs from this company and one of them looks like it might be able to be worn during Halloween. The others are made from some kind of polyester or something. I doubt if you can use heat on these they would just melt. Below I have a picture of just one as an example of what they show on their website and what you actually get do not waste your money.

Reviews (40)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) credit card (3)
Thumbnail of user susanw1004
1 review
7 helpful votes
April 9th, 2020

I ordered a ponytail wig from wigs.com. The color was a light brown but when it arrived it most resembled a dark brown being at least 4 shades darker than the sample online. When calling the company will just repeat the same sentences over and over. So, I paid $7.95 to have it shipped to my house and to return it another $7.95. If I want to exchange it they will charge me another $7.95 to ship the next one. That's already almost half the price of the ponytail. Never again. I was told, when I asked to speak to a supervisor, that none were available as they had all left for the day. Very poor customer service. Very disappointed.

Thumbnail of user elianab6
4 reviews
20 helpful votes
July 8th, 2019

See my review of Paula Young wigs - these businesses seem to be one and the same, with only very slight differences - but it does seem that their stock comes from the same source.

Thumbnail of user janiceb209
3 reviews
24 helpful votes
June 6th, 2019

I purchased at least 3 wigs on different occasions and was not satisfied with the quality of these wigs - they looked "wiggy" or unnatural. On close examination of the advertised product I realized the models are displaying hairstyles (in most instances), using their own hair and not wigs. A wig closest to the hairstyles advertised is what the customer will receive. This to me is false advertising - It means one can never receive the exact replica of the hairstyle advertised for obvious reasons.

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About the business

Wig.com is your #1 trusted source for wigs online at the best prices online. 200% price match guarantee, we will not be undersold!

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