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Overview

What reviewers want you to know

Positive highlights

  • It was easy, just wish you could see the fabrics on the actual furniture you are ordering replacement cushions for.
  • I appreciated being able to communicate directly with the owner of the company when I needed customer service!

Critical highlights

No critical highlights yet

How would you rate Wicker Paradise?
Top Positive Review

“Overall I had a very good experience”

Avana N.
4/21/20

Overall I had a very good experience. I even called and asked some questions and the customer service rep was very helpful. The only think keeping me from a 5 star rating is that it would be very helpful if the fabric choice could display on the picture of the item being reviewed. It's a bit difficult to make color choices from the small swatch that we are able to see. However, you had a great selection of fabrics to choose from.

Top Critical Review

“I received the wrong fabric, or so I thought”

Susan N.
6/9/17

I received the wrong fabric, or so I thought. Was not what I had previously ordered. When trying to examine what went wrong, I placed a call to the owner. He was anything but kind and understanding. He just kept saying "you got what you ordered". He was very impatient and rude. I will never order from wicker paradise again. I will throw the furniture out, before buying replacement cushions again.

Reviews (358)

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Reviews that mention popular keywords

replacement cushions (36) customer service (31)

Reviews from Related Businesses

Thumbnail of user susans719
Susan S.
1 review
0 helpful votes
May 4th, 2018
Verified purchase

Website is good, I ordered replacement pillows for my Lloyd Flanders set a few weeks ago we love them. Now ordered pillows to coordinate.

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Georgena F.
1 review
0 helpful votes
March 4th, 2018
Verified purchase

Found what I wanted and glad no shipping cost and glad for 15% discount. My dogs ruined the base of my other lovely rattan sleight arms sofa...

Thumbnail of user catherinea59
Catherine A.
1 review
0 helpful votes
April 16th, 2018
Verified purchase

Numerous options although I would have liked to have been able to access explanations about the fabrics' characteristics. For instance, it took a lot of research to discover the water resistance of your fabric type.

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Cynthia C.
1 review
0 helpful votes
February 8th, 2018
Verified purchase

Thank you for letting me the code for a discount. The only thing I would recommend is grouping patterns that go together i.e. a floral with the same colored stripes and solids that match both. I wanted to have one chair floral and the other striped, but I could not tell from the small swatches exactly what colors matched. I didn't want to take a chance they didn't match, so I ordered both sets in stripes.

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PETER D.
1 review
0 helpful votes
January 29th, 2018
Verified purchase

JUST WHAT WE WERE LOOKING FOR

DELIVERY TRUCK WAS TOO BIG, SO HAD TO PICKUP IN MY TRUCK A QUATER MILE AWAY

A HASSLE, BUT WORKED OUT

Thumbnail of user landonl8
Landon L.
1 review
0 helpful votes
January 21st, 2018
Verified purchase

I don't want buttons on either of the cushions. it only gave me a choice of the back cushion not both.

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John D.
2 reviews
0 helpful votes
March 20th, 2018
Verified purchase

Really tough to imagine the fabric on the outdoor furniture. All I had to go on was a little square - pictures of each fabric choice would be very helpful.

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Marsha S.
1 review
0 helpful votes
January 5th, 2018
Verified purchase

Wonderful. Furniture was packaged well. Delivery was great & the furniture is well made. Very happy. Would order from you again.

Thumbnail of user kareng307
Karen G.
1 review
0 helpful votes
January 5th, 2018
Verified purchase

The one improvement I would have liked to see would be to see the furniture in the chosen color combinations. And also a better direct comparison of wicker colors, eg one model comes in white and "almond", another come in white and "natural", and I preferred the tables from one and the sofa/loveseat from the other. It was difficult to see how different "almond" and "natural" are so I ended up going with white.

Thumbnail of user janh157
Jan h.
1 review
0 helpful votes
February 22nd, 2018
Verified purchase

I had a hard time finding the same fabric for the chair and the ottoman. Not all fabrics were shown for each product. However, great price and good selection of fabrics. I'm looking forward to my new look on the front porch!

Thumbnail of user mfm3
MF M.
1 review
0 helpful votes
November 23rd, 2017
Verified purchase

I would have rated 5-star, but your coupon code "TURKEY" for 15% off until Nov. 27th kept coming up as invalid at checkout.

Thumbnail of user paulab143
Paula B.
1 review
0 helpful votes
October 25th, 2017
Verified purchase

I love my rotan furniture, the only thing I'm a bit unsatified with is the fabric is a different color than what it showed on the web site. Other than that I'm totally happy!

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Wayne B.
1 review
0 helpful votes
September 25th, 2017
Verified purchase

ordering doesn't work well from an I Pad or computers with touch screen. Had to revert to computer with mouse interaction.

Thumbnail of user moniqueg22
Monique G.
1 review
0 helpful votes
September 2nd, 2017
Verified purchase

A little frustrating navigating the fabric selections , would like to see what fabric looks like on item and some suggestions for coordinating fabrics.

Thumbnail of user donnaf145
Donna F.
1 review
0 helpful votes
July 22nd, 2017
Verified purchase

I have not received my merchandise yet so I do not feel I can yet give a recommendation to others until my order is received. Thanks.

Thumbnail of user janed301
Jane D.
1 review
0 helpful votes
July 7th, 2017
Verified purchase

Was happy to be able to order these cushions on sale. Also someone explained to me why I wanted to use Sunbrella fabrics. I was happy to be able to order these cushions. There was just a small mix up in orders. The correct cushion was sent. The order was also completed on the seat for my swing. I was generally speaking very happy with my experience. I appreciated being able to communicate directly with the owner of the company when I needed customer service!

Thumbnail of user marcym20
Marcy M.
1 review
0 helpful votes
June 16th, 2017
Verified purchase

So far good except I've ben waiting two weeks for my fifth sample that has so far not arrived. I decided not to wait for it. Also, one of the patterns in which I was interested was mislabeled on the website.Please remember to credit my order with the $23 I paid for the four samples.

Thumbnail of user joycew87
Joyce W.
3 reviews
1 helpful vote
May 16th, 2017
Verified purchase

This is my second time ordering. The process is quick and easy. Many fabrics from which to choose. First order was perfect.

Thumbnail of user chriss845
CHRIS S.
1 review
0 helpful votes
April 20th, 2017
Verified purchase

Just ordering fabric samples today,hope to get them soon.
Hope to be able to catch a sale and place an order soon
Thank you

Thumbnail of user michelek69
Michele K.
1 review
0 helpful votes
May 8th, 2017
Verified purchase

Love my furniture and have had it for a number of years, about 10 yrs. Couldn't find the exact collection so I went through all of the couches to get close to what it looked like and to get the dimensions I needed. My cushions faded but have held up. (on a open covered porch).

Thumbnail of user kristeng28
Kristen G.
5 reviews
0 helpful votes
May 1st, 2017
Verified purchase

Website is easy to use, selection is large.

The delivery was supposed to arrive late Friday afternoon but the truck never came and I didn't get a call. I called Wickerparadise on Monday and they apologized, stating the delivery company had to be changed and I wasn't notified. The newly scheduled delivery arrived right on time, the driver was friendly and the chairs arrived in good condition. I'm really happy with the chairs, they will be great to relax in on the porch with my first morning cup of coffee!!

Thumbnail of user tracyb170
Tracy B.
1 review
0 helpful votes
July 19th, 2016
Verified purchase

I wish i could have seen fabrics side by side
Order came wrong at first. Had to be traced.
Also I had to reorder. At my expense. No dimensions are listed. So I had ordered wrong cushion
So it could be a better website.
But products are fine.

Thumbnail of user lauraw196
Laura W.
7 reviews
10 helpful votes
July 23rd, 2016
Verified purchase

The site was easy to navigate. However, I wish the site had the ability to put the fabric of choice on the furniture you are selecting. It would help to get the visual effect of how it could look on a larger scale than just the swatch. Other website do provide this option. I have decided to order my throw and lumbar pillows somewhere else because of this.

Thumbnail of user luannem7
Luanne M.
1 review
0 helpful votes
June 29th, 2020
Verified purchase

fabric swatches were a bit difficult to look at, the hover isn't quite as useful as clicking on and getting a large view. It is also nice to see the fabric on the item, if that could be done. Everytime I navigated away from the cart, it seemed to disappear, but if I added something to it, it would re-appear loaded with what I had in there. I've never seen that before. Otherwise, easy to navigate.

Thumbnail of user juliet551
Julie T.
1 review
0 helpful votes
June 21st, 2020
Verified purchase

The website was fairly easy to navigate. It would be more helpful to see the fabric colors pictured on the furniture rather than just the swatch samples.

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