Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your BusinessNo critical highlights yet
Overall I had a very good experience. I even called and asked some questions and the customer service rep was very helpful. The only think keeping me from a 5 star rating is that it would be very helpful if the fabric choice could display on the picture of the item being reviewed. It's a bit difficult to make color choices from the small swatch that we are able to see. However, you had a great selection of fabrics to choose from.
I received the wrong fabric, or so I thought. Was not what I had previously ordered. When trying to examine what went wrong, I placed a call to the owner. He was anything but kind and understanding. He just kept saying "you got what you ordered". He was very impatient and rude. I will never order from wicker paradise again. I will throw the furniture out, before buying replacement cushions again.
It was very difficult to return something . Almost cost as much as the item it self ! Then it took a very long and numerous emails to get a refund . If you do not follow up with the refund process then you will not get the monies back on your credit card !!
I received the wrong fabric, or so I thought. Was not what I had previously ordered. When trying to examine what went wrong, I placed a call to the owner. He was anything but kind and understanding. He just kept saying "you got what you ordered". He was very impatient and rude. I will never order from wicker paradise again. I will throw the furniture out, before buying replacement cushions again.
I don't typically write reviews but this purchase made me so irate that I feel compelled to tell other shoppers about it. This was BY FAR the worst online shopping experience that I have ever had. I ordered my cushions in November. The site says that since cushions are made to order expect a 4-6 week timeframe to receive them. I JUST received my cushions on February 22nd. I reached out multiple times to customer service and not once did anyone offer a discount or free shipping or any consolation for the ridiculous amount of time I waited for my nearly $3,000.00 purchase from their site. Terrible experience. I would never recommend them.