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Overview

What reviewers want you to know

Positive highlights

  • It was easy, just wish you could see the fabrics on the actual furniture you are ordering replacement cushions for.
  • I appreciated being able to communicate directly with the owner of the company when I needed customer service!

Critical highlights

No critical highlights yet

How would you rate Wicker Paradise?
Top Positive Review

“Overall I had a very good experience”

Avana N.
4/21/20

Overall I had a very good experience. I even called and asked some questions and the customer service rep was very helpful. The only think keeping me from a 5 star rating is that it would be very helpful if the fabric choice could display on the picture of the item being reviewed. It's a bit difficult to make color choices from the small swatch that we are able to see. However, you had a great selection of fabrics to choose from.

Top Critical Review

“I received the wrong fabric, or so I thought”

Susan N.
6/9/17

I received the wrong fabric, or so I thought. Was not what I had previously ordered. When trying to examine what went wrong, I placed a call to the owner. He was anything but kind and understanding. He just kept saying "you got what you ordered". He was very impatient and rude. I will never order from wicker paradise again. I will throw the furniture out, before buying replacement cushions again.

Reviews (358)

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Reviews that mention popular keywords

replacement cushions (36) customer service (31)

Reviews from Related Businesses

Thumbnail of user jamesf306
James F.
1 review
0 helpful votes
January 11th, 2015
Verified purchase

The cushions arrived quickly. Fabric is pretty, cushions thick and fit the frame well. We couldn't have asked for more.

Thumbnail of user kieras4
Kiera S.
1 review
0 helpful votes
January 11th, 2015
Verified purchase

Good people to work with. Answered questions, polite, cushions arrived in a timely manner. Quality was better than the original cushion for my set.

Thumbnail of user devinf22
Devin F.
0 reviews
0 helpful votes
January 11th, 2015
Verified purchase

When I had to make a change to my order, it was handled immediately and courteously. I was thrilled when my cushions arrived; the blue color was as expected and they fit perfectly. These were for an outdoor wicker love seat and a chair. I've left them out in the rain and they are still perfect and the beautiful blue color has not faded a bit after using all summer and fall in the hot Virginia sun.
The construction is excellent and I am certain they will last as long as I will <grin>.
Thanks for a great product.

Thumbnail of user mariaw116
Maria w.
1 review
0 helpful votes
January 10th, 2015
Verified purchase

The cushions were ok, but the back one was so thick we can not use it. I wish you could do the back cushion 10 times thinner! It is not possible to rest the back on it!

Thumbnail of user catherinek46
Catherine K.
1 review
0 helpful votes
January 10th, 2015
Verified purchase

Received my beautiful replacement cushions promptly. When ordering forgot to request the free throw pillows. Emailed them about pillows and they once again promptly sent them out. Very professional and courteous. Highly recommend.

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H W.
1 review
0 helpful votes
January 11th, 2015
Verified purchase

I have ordered through wickerparadise.com twice. The first time was furniture and it was delivered without problem and exactly what I wanted. The savings were great.
The next time I ordered was for replacement cushions for a different set and again, all went perfect. They were exactly like the cushions I was replacing in color and size etc.

Thumbnail of user emorye12
Emory E.
1 review
0 helpful votes
January 29th, 2015
Verified purchase

The service and the professionalism was excellent. I greatly appreciated the quality of the product and the personal time you spent to ensure prompt delivery. Thank you very much for your efficient service.

Thumbnail of user abbym38
Abby M.
2 reviews
0 helpful votes
January 16th, 2015
Verified purchase

Easy to use website, great discount, free shipping, no tax and big plus!! I would only suggest to have ratings of the product by customers who have bought the tables.

Thumbnail of user selinam4
Selina M.
1 review
0 helpful votes
January 16th, 2015
Verified purchase

A little less than two years ago I ordered replacement cushions for several chairs, when they arrived I was so excited, they looked great. And now almost two years later the cushions still look phenomenal, the fabric is of outstanding quality, the fit is perfect.
A Wonderfully Satisfied Consumer,
S. McDeavitt

Thumbnail of user nancyt157
Nancy T.
8 reviews
1 helpful vote
January 15th, 2015
Verified purchase

Quality is excellent. Prices are VERY good compared to anything else I looked at. I am very happy with the cushions I ordered for my Lloyd Flanders wicker set. The wicker set is very old and uniquely shaped, so I was thrilled to find I could order replacement cushions for it. I spray painted the set and got new cushions and it looks brand new.

Thumbnail of user kellih35
Kelli H.
1 review
0 helpful votes
January 24th, 2015
Verified purchase

I would like the opportunity to see my color choice on the cushions that I am purchasing. Hard to choose color from small square sample.

Thumbnail of user daveh236
Dave H.
1 review
0 helpful votes
January 15th, 2015
Verified purchase

Great experience ordering and furniture was high-end and worth the cost.

Staff was helpful with questions when I called and would order from them again.

Thumbnail of user johnb1106
John B.
21 reviews
14 helpful votes
January 12th, 2015
Verified purchase

Good ordering experience. The order took longer than I was expecting when I placed it, and I called once to check up on it. I was told that that each order is custom made, and that is why it takes several weeks. I guess I assumed all the cushions were in stock. They were quite pricey too. But after I received them, I understood why they were expensive and why it took as long as it did for the order to arrive. The quality is is very high. The cushions looked exactly like they did on the site. They are very comfortable and sturdy and I'm sure they will last for years. I'm very pleased with them and would recommend Wicker Paradise to anyone.

Thumbnail of user jeffreys189
Jeffrey S.
1 review
0 helpful votes
January 12th, 2015
Verified purchase

Our cushions are beautiful . The fabric is very high quality and of course waterproof. We are very pleased! Also our help on phone inquiry's was so helpful. I would recommend this site!

Thumbnail of user jodyc33
jody c.
1 review
0 helpful votes
January 12th, 2015
Verified purchase

fantastic experience!!! they helped me on the phone to order the perfect replacements!!
easy and fast.....loved ordering from them.

Thumbnail of user jimmyg49
Jimmy G.
2 reviews
0 helpful votes
January 14th, 2015
Verified purchase

Had an old set of Lloyd Flanders wicker. Needed new cushions for a couch, chair and otterman. Ordered online and everything fit perfect.

Thumbnail of user timo59
Tim O.
1 review
0 helpful votes
January 14th, 2015
Verified purchase

Cushions and cover came out beautiful. Very professional and a good value compared to actual Lloyd Flanders replacement cushions and or covers.

Thumbnail of user terryq7
Terry Q.
2 reviews
0 helpful votes
January 14th, 2015
Verified purchase

Great service! Beautiful products. Good pricing! My wife and I just love the look that the rocking chairs and table add to our porch. Thank you.

Thumbnail of user judyc140
Judy C.
1 review
0 helpful votes
January 14th, 2015
Verified purchase

The cushions fit my wicker rockers perfectly. They are made of very high quality fabric for outdoor use. The construction is also very high quality. I had purchased some,other cushion from another company and they were very cheaply made. These cushions are 5" thick - very well padded. They look awesome on my chairs.

Thumbnail of user lesliet87
Leslie T.
1 review
0 helpful votes
January 11th, 2017
Verified purchase

Quality is excellent! Bigger than I expected but was able to work it out by switching some other pieces to another room. Owner Vince was willing to work with me if I could not get it to work. Applause for good customer support.

Thumbnail of user jamesa371
James A.
2 reviews
0 helpful votes
March 10th, 2017
Verified purchase

Easy to use web site. Mark on Chat line answered my one question. Selection of chair and fabric good and easy to accomplish. Online ordering easy. Looking forward to getting our two chairs and hope they are as good as they appear.

Thumbnail of user margaretr121
Margaret R.
1 review
0 helpful votes
February 27th, 2017
Verified purchase

Not all replacement cushions have sizes listed. That would have been very helpful. Otherwise, it was a good experience.

Thumbnail of user randyy7
Randy Y.
1 review
0 helpful votes
January 29th, 2017
Verified purchase

Ordering process is just fine. I called with a question about a color, and the customer service was friendly and helpful. I received our cushions in about 3 weeks, and though we haven't yet put our porch back together for the upcoming season, everything looks great, and of very good quality. I had not realized how badly the filling in our old cushions had compressed until our new ones arrived. Can't wait for warmer weather so we can enjoy our new cushions! I would recommend Wicker Paradise.

Thumbnail of user carolf152
Carol F.
1 review
0 helpful votes
August 30th, 2020
Verified purchase

Your furniture is beautiful and your site easy to navigate and select items. Everything is clearly laid out with the multiple choices of fabrics and finishes.

Thumbnail of user douglase9
Douglas E.
3 reviews
1 helpful vote
August 27th, 2020
Verified purchase

Online selection was very easy. My phone call question was quickly answered by a person who seemed very experienced.

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