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Overall I had a very good experience. I even called and asked some questions and the customer service rep was very helpful. The only think keeping me from a 5 star rating is that it would be very helpful if the fabric choice could display on the picture of the item being reviewed. It's a bit difficult to make color choices from the small swatch that we are able to see. However, you had a great selection of fabrics to choose from.
I received the wrong fabric, or so I thought. Was not what I had previously ordered. When trying to examine what went wrong, I placed a call to the owner. He was anything but kind and understanding. He just kept saying "you got what you ordered". He was very impatient and rude. I will never order from wicker paradise again. I will throw the furniture out, before buying replacement cushions again.
The cushions arrived quickly. Fabric is pretty, cushions thick and fit the frame well. We couldn't have asked for more.
Good people to work with. Answered questions, polite, cushions arrived in a timely manner. Quality was better than the original cushion for my set.
When I had to make a change to my order, it was handled immediately and courteously. I was thrilled when my cushions arrived; the blue color was as expected and they fit perfectly. These were for an outdoor wicker love seat and a chair. I've left them out in the rain and they are still perfect and the beautiful blue color has not faded a bit after using all summer and fall in the hot Virginia sun.
The construction is excellent and I am certain they will last as long as I will <grin>.
Thanks for a great product.
The cushions were ok, but the back one was so thick we can not use it. I wish you could do the back cushion 10 times thinner! It is not possible to rest the back on it!
Received my beautiful replacement cushions promptly. When ordering forgot to request the free throw pillows. Emailed them about pillows and they once again promptly sent them out. Very professional and courteous. Highly recommend.
I have ordered through wickerparadise.com twice. The first time was furniture and it was delivered without problem and exactly what I wanted. The savings were great.
The next time I ordered was for replacement cushions for a different set and again, all went perfect. They were exactly like the cushions I was replacing in color and size etc.
The service and the professionalism was excellent. I greatly appreciated the quality of the product and the personal time you spent to ensure prompt delivery. Thank you very much for your efficient service.
Easy to use website, great discount, free shipping, no tax and big plus!! I would only suggest to have ratings of the product by customers who have bought the tables.
A little less than two years ago I ordered replacement cushions for several chairs, when they arrived I was so excited, they looked great. And now almost two years later the cushions still look phenomenal, the fabric is of outstanding quality, the fit is perfect.
A Wonderfully Satisfied Consumer,
S. McDeavitt
Quality is excellent. Prices are VERY good compared to anything else I looked at. I am very happy with the cushions I ordered for my Lloyd Flanders wicker set. The wicker set is very old and uniquely shaped, so I was thrilled to find I could order replacement cushions for it. I spray painted the set and got new cushions and it looks brand new.
I would like the opportunity to see my color choice on the cushions that I am purchasing. Hard to choose color from small square sample.
Great experience ordering and furniture was high-end and worth the cost.
Staff was helpful with questions when I called and would order from them again.
Good ordering experience. The order took longer than I was expecting when I placed it, and I called once to check up on it. I was told that that each order is custom made, and that is why it takes several weeks. I guess I assumed all the cushions were in stock. They were quite pricey too. But after I received them, I understood why they were expensive and why it took as long as it did for the order to arrive. The quality is is very high. The cushions looked exactly like they did on the site. They are very comfortable and sturdy and I'm sure they will last for years. I'm very pleased with them and would recommend Wicker Paradise to anyone.
Our cushions are beautiful . The fabric is very high quality and of course waterproof. We are very pleased! Also our help on phone inquiry's was so helpful. I would recommend this site!
fantastic experience!!! they helped me on the phone to order the perfect replacements!!
easy and fast.....loved ordering from them.
Had an old set of Lloyd Flanders wicker. Needed new cushions for a couch, chair and otterman. Ordered online and everything fit perfect.
Cushions and cover came out beautiful. Very professional and a good value compared to actual Lloyd Flanders replacement cushions and or covers.
Great service! Beautiful products. Good pricing! My wife and I just love the look that the rocking chairs and table add to our porch. Thank you.
The cushions fit my wicker rockers perfectly. They are made of very high quality fabric for outdoor use. The construction is also very high quality. I had purchased some,other cushion from another company and they were very cheaply made. These cushions are 5" thick - very well padded. They look awesome on my chairs.
Quality is excellent! Bigger than I expected but was able to work it out by switching some other pieces to another room. Owner Vince was willing to work with me if I could not get it to work. Applause for good customer support.
Easy to use web site. Mark on Chat line answered my one question. Selection of chair and fabric good and easy to accomplish. Online ordering easy. Looking forward to getting our two chairs and hope they are as good as they appear.
Not all replacement cushions have sizes listed. That would have been very helpful. Otherwise, it was a good experience.
Ordering process is just fine. I called with a question about a color, and the customer service was friendly and helpful. I received our cushions in about 3 weeks, and though we haven't yet put our porch back together for the upcoming season, everything looks great, and of very good quality. I had not realized how badly the filling in our old cushions had compressed until our new ones arrived. Can't wait for warmer weather so we can enjoy our new cushions! I would recommend Wicker Paradise.
Your furniture is beautiful and your site easy to navigate and select items. Everything is clearly laid out with the multiple choices of fabrics and finishes.
Online selection was very easy. My phone call question was quickly answered by a person who seemed very experienced.