If there is anything worse a retailer can go through is to be stuck with a problem created by a supplier, that is what i am going through right now, and to make it worse you communicate with a bunch of incompetent customer care consultant, i spoke to one called Bree funny thats when i figured out dresslink and wholesalebuying are one and the same company. They are just out to get people's money after you have given them your money whatever happens to your orders is non of their damn business as long as they have pocketed your hard earned cash. Imagine my frustration:
HERE IS MY CONVERSATION WITH BREE
Operator Bree has joined the chat.
Bree
Dear, this is Bree from Customer Service Department what Can I do for you?
07:49 AM
Aaabbby
Hi bree
07:49 AM
WB****** how much duty value did you declare for the order
07:50 AM
Bree
Please wait for a while. I'll checking for you now. I chat with about 20 people now, if I am slow checking for you please kindly understand, I am trying my best checking for you. Thanks a lot.
07:50 AM
Aaabbby
Please do because my package has been held by customs as we speak
07:51 AM
Bree
WB***** Dear we have lowered value for you, it's less than 90 USD, so don't worry.
07:52 AM
It has shipped out
07:53 AM
Aaabbby
No less that $90 is not low its above the limit of $25
07:53 AM
Bree
Can not change any more
07:53 AM
So sorry
07:53 AM
Aramex ********
07:53 AM
Aaabbby
I know and the commercial invoice you just listed the items
07:53 AM
Please dnt rush to dismiss me
07:54 AM
I am still talking to you
07:54 AM
Bree
Dear you could google or ask your local tax policy about that as different country has different custom policy.
But for the Chinapost shipping, which bear little risk for the custom fee.
Custom & taxes issues:
The customs and import issues including any taxes, tariffs and item seizures are the sole responsibility of the customers. We can dispatch your package as a "gift" or declare the value at a lower price, but we cannot guarantee that there is no tax.
07:55 AM
Aaabbby
Bree i know all that no need to shove that in my face
07:55 AM
I said you listed the items instead of putting them as they should be
07:56 AM
You are not being helpful right now so please listen to what am saying before you start sending me all that
07:56 AM
Bree
Custom & taxes issues:

The customs and import issues including any taxes, tariffs and item seizures are the sole responsibility of the customers. We can dispatch your package as a "gift" or declare the value at a lower price, but we cannot guarantee that there is no tax.
07:57 AM
Aaabbby
I said listen to me
07:57 AM
Dont send that
07:57 AM
I want to talk to you ok
07:57 AM
Bree
Can not change any more
So sorry
Aramex ********
07:58 AM
Aaabbby
Are yu even listening
07:59 AM
*******. Pdf
07:59 AM
Change your commercial invoice to something like this
07:59 AM
Dont just list things
08:00 AM
And email the fixed invoice to a***********************
08:00 AM
Bree
Can not
08:00 AM
So sorry
08:00 AM
Aaabbby
This is the same reason i stopped from buying from dresslink your other company
08:00 AM
What do you mean you cant
08:01 AM
Its your problem
08:01 AM
Fix it
08:01 AM
You dont list items
08:01 AM
You specify them
08:01 AM
So like i said fix it and send it to my email address
08:01 AM
Are you there
08:03 AM
Bree
Hold on pls, dear.
08:03 AM
Aaabbby
Yes am here
08:03 AM
Bree
Please send email to:
*******@wholesalebuying.com
08:04 AM
Aaabbby
Am not going anywhere til you fix it
08:04 AM
I already did
08:04 AM
Bree
They willl send invoice to you as you required
08:04 AM
Thanks
08:04 AM
Aaabbby
No response
08:04 AM
You are all the same, you are just like dresslink and now you have confirmed my fears that you are equally incompetent, fix this for me and this time i will not consider buying from you or dresslink
08:05 AM
I emailed them today and no response
08:06 AM
So you will need to help me yourself
08:06 AM
Bree
Please send email to:

*******@wholesalebuying.com
They willl send invoice to you as you required
Thanks
08:08 AM
Aaabbby
I told you i did in the early hours of today and they still havent responded
08:08 AM
You do it for me
08:08 AM
Bree
Please send email to:

*******@wholesalebuying.com
They willl send invoice to you as you required
Thanks

08:09 AM
They will reply you within 24 hours
08:09 AM
Thanks
08:09 AM
Aaabbby
I told you i did
08:09 AM
No i cant wait that long yet you are in the same building with them
08:09 AM
You get this done now
08:10 AM
I paid for my package and the same problem that dresslink created for me is the same problem you created for me, this time i will not sit back and let you ruin my business
08:11 AM
Send me the invoice to my email
08:11 AM
Am waiting
08:11 AM
Helllllooooooooooo
08:14 AM
Am still here
08:14 AM
Breeeeee
08:18 AM
Breeeeeeeeeeeeee
08:18 AM
I am still here and you are ignoring me now
08:19 AM
Give me the invoice and i will go
08:19 AM
Bree
They will reply you within 24 hours
Thanks
08:20 AM
No i want my invoice now
08:20 AM
Not in 24hrs
08:20 AM
I wont wait that long
08:20 AM
***************
And i never got the help i wanted if you want to lose money and time buy from this website, DRESSLINK and WHOLESALEBUYING are the same