• Whole Foods Market

Whole Foods Market

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Overview

Whole Foods Market has a rating of 2.83 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Whole Foods Market ranks 3rd among Gluten Free sites.

  • Service
    28
  • Value
    27
  • Shipping
    8
  • Returns
    11
  • Quality
    22
Positive reviews (last 12 months): 11.5%
Positive
3
Neutral
2
Negative
21
13
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What reviewers want you to know

Positive highlights

  • They have quality products, good customer service was super helpful.

Critical highlights

No critical highlights yet

How would you rate Whole Foods Market?
Top Positive Review

“Whole Foods Market”

Khoa C.
3/29/24

Whole Foods Market is my preferred grocery store for its commitment to quality, sustainability, and variety. The store offers a wide selection of organic and locally sourced products, including fresh produce, artisanal cheeses, and gourmet prepared foods. While prices can be higher than conventional supermarkets, I appreciate the transparency and integrity of Whole Foods' sourcing practices.

Top Critical Review

“Giving Up on Whole Foods”

Steven M. R.
2/3/24

Whole Foods in DC. Trying to force everyone to use self-checkout which my wife and I have tried and hate. Only one live cashier. We just had 35 min wait to checkout with only two people ahead of us! We used to do 95% of our shopping at WF at about $200 a trip. Now, we do about 5% there, if that much. No longer willing to pay extra high prices for extra poor service. Having only one cashier is poor business.

Reviews (86)

Rating

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Reviews that mention popular keywords

customer service (5)
Thumbnail of user stevenm.r
1 review
0 helpful votes
February 3rd, 2024

Whole Foods in DC. Trying to force everyone to use self-checkout which my wife and I have tried and hate. Only one live cashier. We just had 35 min wait to checkout with only two people ahead of us! We used to do 95% of our shopping at WF at about $200 a trip. Now, we do about 5% there, if that much. No longer willing to pay extra high prices for extra poor service. Having only one cashier is poor business.

Products used:
NA

Service
Value
Quality
Thumbnail of user amys3528
1 review
0 helpful votes
February 17th, 2024

I placed an order for a cake online, as I was told to do when I called, and it feeds through Amazon. We live 45 minutes away and we made it into town to pick up the cake, notified them we were on our way 15 minutes ahead. I then received a notification the order was delayed. Fine. We get there and get a message order was ready. Went inside to pick it up only to learn the order was cancelled and should not have been accepted in the first place. Thanks a lot Whole Foods for screwing up our birthday celebration with 20 guests.

Products used:
None

Service
Thumbnail of user arburg1970
1 review
0 helpful votes
December 24th, 2023

I went on December 23th and it's a shadow of what it used to be.I delivered for them 2006-14 for 8 years and after sometimes I went back because I was nearby and really hit me...their prices are insane and quality to the floor.I buy some baked goods and really bad quality...the food bar looks like few dogs fought over it.good bye whole foods never more.

Thumbnail of user vfruhauf
1 review
0 helpful votes
February 12th, 2024

I bought organic crisps apple at $1.99 prime price
The 1st time they charged me for honey crisps apple at $3.99 and said I made the mistake at the self checking. I bought the same apple and the same problem happened. They never apologized and said it is because it says pink lady on the apple tag.
After 3 weeks the prime label still says crisps apple and not pink lady and today when my prime membership did not show on my receipt they told me they took 1$ off my bill but they do not know why.if you look at the numbers nothing adds up…. But nowhere my apple are $1.99
I asked for explanation and was told "take care""good bye……
Very rude and unprofessional

Service
Value
Returns
Thumbnail of user claudiab2132
1 review
0 helpful votes
December 30th, 2023

The only place I could buy it was on the WF web page. It took 15 days to arrive with no tracking option.

Thumbnail of user lisabredenkamp
1 review
0 helpful votes
November 22nd, 2023

I have ordered Thanksgiving meal from Whole Foods for several years. The turkeys can be on the low end of the weight range, but within it. This year I othered a turkey for four people at the cost of $59.99 and the range was supposed to be 8-10 pounds. The turkey I received was 7.5 pounds, which is not within the 2 pound range! I notified customer services and they said there is a three pound range, 7-10 pounds, which is ridiculous! We are all talking about a meal for four people. I plan to order Thanksgiving from some where else in the future. What a dissatisfactory resolution, such a disappointment.

Products used:
I picked up the Thanksgiving dinner and plan to eat on Thanksgiving.

Service
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Quality
Thumbnail of user signef2
1 review
1 helpful vote
December 1st, 2023

This market is a terrible place. I made the mistake of working here at coffee bar and was sexually assaulted and harassed over three times. The rapists are the men that work at Kora Sushi. They play incredibly racist sexually violent degrading music and they threatened me verbally multiple times. Management said that I had no right to be devasted by this and despite the sexual assaults they said that I had to continue to serve them. I am taking this to court. Stay away from this place the men are predators.

Tip for consumers:
I called the police three times. I was not passive about the fact that I didn't consent to sexually engage with these men.

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Shipping
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Thumbnail of user rjandersson2830
1 review
0 helpful votes
December 24th, 2023

Whole Foods was way better when the hippies owned it. Now it's just mainstream goods that are the same elsewhere.

Value
Thumbnail of user danielles1336
1 review
0 helpful votes
September 25th, 2023

Think twice before making yourself a salad at Whole Food's salad bar. I thought I'd grab a salad there this afternoon this agternoon gor a quick lunch. My jaw ended up on the floor when I got to the checkout. It was $17.27! Yes- you read that right. I am resuming my boycott at Whole Foods Market effective today.

Service
Value
Quality
Thumbnail of user sylvias457
1 review
1 helpful vote
July 22nd, 2022
Verified purchase

I've been shopping at WFM for decades and have always been satisfied with their products. Recently, I purchased their brand of organic outdoor access eggs. Boy, was I disappointed. The yolks were pale and watery and the eggs were nearly tasteless. I wonder if the hens are fed only a poor quality grain instead of produce and insects. I'll never purchase WFM eggs again. Of course, now that WFM is owned by Amazon, maybe one shouldn't expect quality.

Thumbnail of user lauried357
1 review
0 helpful votes
April 3rd, 2023

I went Whole Foods on the upper East side of Manhattan, I asked where their Passover section was only to be told they have nothing. Customer Service handed me a pamphlet and said I can order online. Really. Passover over is in two days, do you think I can order one or two desserts on line. The Upper East side has many Jewish people and it is appalling to see that Whole Foods does not care about their Jewish clientele

Thumbnail of user fadawarm
1 review
0 helpful votes
February 17th, 2023

If you want to be harassed every time you go to the Dublin Ohio store by associate and managers than this store is for you, but be warned you will be treated like a third rate citizen there, they don't want you there unless you look and act rich, some of the workers are on drugs or alcohol and will record you with their phones while you're shopping,they make you feel very uncomfortable stay away from the store in Dublin Ohio!

Tip for consumers:
Be aware of your surroundings, and don’t trust the workers

Products used:
Meat and grocery

Service
Value
Quality
Thumbnail of user lindekopp5
1 review
0 helpful votes
October 9th, 2023

They lied a lot. Yell at people in their face.Very unprofessional. Run from this place. Never work there.Its for Liberals

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Value
Shipping
Returns
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Thumbnail of user valeriek2
2 reviews
2 helpful votes
May 14th, 2023

Bought Chocolate Eruption Cake for Mother's Day. I could buy a better cake at any supermarket for half the price. Tasted awful.

Service
Value
Quality
Thumbnail of user idar78
1 review
0 helpful votes
June 16th, 2023

Today at whole food market in Harlem ny. Shame on you lemons for 79 cent each! They look terrible at that.

Whole food market this is a low income neighborhood. Your are over price
Help the community.

Tip for consumers:
There produce are not affordable and not name brands and their are forum. Shame on this market it doesn't have product that will help people here eat afforable

Products used:
Expensive lemons

Service
Quality
Thumbnail of user donnam2968
1 review
2 helpful votes
May 28th, 2022

The 365 Angel Hair Dry Pasta, when cooked, became totally bubbly & effervescent (!). A sign of a heat-activated (!) bacteria that creates spores: the bacteria & it's spores are toxic & poisonous: cause nausea, vomiting & diarrhea. When touched the pasta crackled & popped. IF you see this in your pasta: do NOT EAT. Throw it away: contaminated wheat.

Thumbnail of user hih41
1 review
0 helpful votes
December 12th, 2022

They won't give me free cashews like I have to feed my family too im leaving a bad review-Samantha xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Thumbnail of user nicolec2284
1 review
0 helpful votes
January 13th, 2023

Utterly disgusting - from 3 separate Whole Foods locations I was sold infested salmon. I returned it, and the store manager grabbed the fish representative who was appalled and said that happens when the fish comes infested then sits on the shelves for too long. I reached out to Whole Foods, who instead of looking for fix the problem, told me I was wrong and they can offer a refund.

Recently, I bought their bulk chicken breast to find a worm sticking out of the top of it (see photo).

I'm not sure where the lack of care, oversight and control comes from - maybe when Amazon took over? - but its honestly disrespectful to their customers. I go there because they claim to have high quality food, but more times that not, I'm throwing even produce away due to an overgrowth of mold or bugs.

Overall, Whole Foods has become an untrustworthy supplier of meat/seafood. I think this is something people should know and understand. Please share this review.

Thumbnail of user mnovell
1 review
1 helpful vote
September 11th, 2023

I have been shopping solely at Whole Foods since Covid. But, now I am so disappointed. They continue to discontinue the items that distinguish them from being a regular grocery store. A month ago they discontinued "No Salt" Turkey in their prepared foods section. According to the store, this was a best seller over all other turkeys. But the corporate team decided to discontinue it and replaced it with turkey that is brined with salt and sugar (to keep moist). This is not great for customers who shop there and are trying to cut salt and sugar out of their diets. Another reason to stop shopping at Whole Foods. I can get brined turkey for less money anywhere else. So unfortunate. They used to be health conscious. Not anymore.

Quality
Thumbnail of user atelierp
1 review
1 helpful vote
June 10th, 2022

Just picked up two pizzas. 31.- including tax. It was discussing. The crust was paper thin. We found about 5 pieces of tiny slivers of meat. Almost no cheese, no vegetables, no sauce. Certainly the last time we get pizza at Whole Foods. So disappointed. It used to be Awesome.

Thumbnail of user dough540
1 review
0 helpful votes
November 24th, 2022

Went to get a couple porter house. One had literally less than a half inch of filet and both steaks were turning grayish brown as they were not fresh. I will never buy meat from Whole Foods again

Products used:
Meat

Service
Value
Quality
Thumbnail of user terryr1096
1 review
0 helpful votes
May 11th, 2023

Specifically went to Whole Foods to buy stew beef because I thought their meat was better than other food chains. Brought it home. Horrible, could not chew it even!

Thumbnail of user cheryld1053
1 review
0 helpful votes
May 30th, 2023

I was employed at Whole Foods for over five years preparing food for the case and fulfilling catering orders 2010-2016. The number one rule- Always address the customer in a respectful and helpful manner and express your pride in the diverse and carefully curated products available in a Whole Foods Store,
I shop at a location in Austin, Texas and find the offerings very generic and limited and the approach to customer service nonexistent.
The owner of Whole Foods focuses his energy and considerable wealth on space travel not even space exploration while demonstrating that he has no energy when it comes to improving the situation where we currently live. We are not moving to Mars. No composting efforts, no recycling that actually works.,. Why is Whole Foods selling much of its produce packaged in clam shells when we clearly know that it all winds up in landfill or worse, on the shores of underdeveloped countries that do not have the resources to address this issue?
Add to this situation, rusty grocery carts, surly and uninterested employees, mediocre offerings with little variety and you have a corporation that has failed its customers and most certainly, the environment.

Thumbnail of user davendras
3 reviews
4 helpful votes
July 29th, 2023

Went in to buy donuts and was followed again by Kathleen. I just want to know why.
They harrass me almost every time I buy donuts. Watch video it is scarey.

Tip for consumers:
Not all their food is whole. They are very racist now it's Mexicans who are doing Whole Foods dirty work and that's profiling.

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Thumbnail of user artv41
1 review
0 helpful votes
November 16th, 2022

I reported a manager who was called a racist by a customer in Paramus. The manager was promoted.I was asked to leave because to quote the Store Manager " he can count the money in the cash register".
The Paramus location mentally abused their employees on a consistent basis. To date corporate has green light this behavior.

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About the business

Are you hungry for better? When it comes to what we put in and on our bodies, Whole Foods Market? Believes the full story of those products is important as we make our choices. Join us as we encourage others to celebrate what the Earth gives us with re...

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