• WhitePages

WhitePages

Overview

WhitePages has a rating of 1.53 stars from 307 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WhitePages most frequently mention phone number, credit card, and customer service problems. WhitePages ranks 155th among People Search sites.

  • Service
    35
  • Value
    40
  • Shipping
    18
  • Returns
    21
  • Quality
    37

This company does not typically respond to reviews

Positive reviews (last 12 months): 18.2%
Positive
2
Neutral
0
Negative
9
4
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They have charged me $70.00 to look up 6 different phone numbers, and refused any reasonable reimbursement.
  • Or it tells you credit card is rejected, and so on.
How would you rate WhitePages?
Top Positive Review

“Have to take with a grain of salt”

chris c.
10/5/23

So, phone numbers, emails, these will all obviously be innacurate. Thats my experience. I did recently use this service to find a friend's address though. And it was correct! On the 1.99 trial! Friend had just moved there a few months back, so fairly recent information! My advice would be use this for addresses. Would suggest cross referencing with Zillow if needed.

Top Critical Review

“Whitepages”

Tara M.
1/25/24

When you are looking someone up through Whitepages.com, you have to click on all of the phone numbers to make sure that it is the right number for the person you are trying to look up, you get one deduction from your lookup count for every number you click, which can be a lot of bad numbers for one person. You also get a deduction for each person you click on after looking up an address, which you get a deduction for each address you look up as well. You go through your lookups fast.

Reviews (307)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (75) credit card (25)
Thumbnail of user ccolt1985
1 review
0 helpful votes
October 5th, 2023

So, phone numbers, emails, these will all obviously be innacurate. Thats my experience. I did recently use this service to find a friend's address though. And it was correct! On the 1.99 trial! Friend had just moved there a few months back, so fairly recent information! My advice would be use this for addresses. Would suggest cross referencing with Zillow if needed.

Tip for consumers:
Dont expect not to have to sift through older information to find the new.

Products used:
Address search

Service
Value
Quality
Thumbnail of user jamesj2532
1 review
2 helpful votes
February 25th, 2022

Listen, the service was useful and helpful and affordable. The only con is that you have to make sure, if it's being used once only, that you cancel before too long since it seems the auto-renew default option can bite you. That said, I want to say that on emailing customer support they were VERY prompt and helpful which I really appreciate. If I needed to, I would use them again and just be a little more vigilant.

Service
Value
Returns
Quality
Thumbnail of user rgs2
1 review
3 helpful votes
November 5th, 2020

I use the site for work, locating next of kin/family members in emergency situations. I've found Whitepages.com to be extremely helpful and easy to use. I've also found billing/customer service to be easy to deal with. I do have concerns about their policy re: background checks--buy 5 but have to use them in a certain amount of time or lose them--I think that's a little icky. Many of my peers also use the site and have the same experience. We've tried Spokeo and InstantCheckmate; most of us like Whitepages.com the best. Just saying.

Thumbnail of user victorf25
2 reviews
4 helpful votes
July 14th, 2016

I used whitepages to get in contact with some of my old friends. I started with just a name. The site asked me questions to determine whom on the list of people with that name was the one I was looking for. It included there age and family members in order to help me identify them. That was extremely useful and I found them. The phone numbers were old and either deactivated or connected to a new owner of that number. The address was current which eventually enabled my entry in contact once again. So it served my purpose in trying it.
I signed up for the premium trial of just a dollar. Later they charged me for the premium version when the trial ended. I sent an email the same day I saw the charge and was extremely pleased to receive a response in under an hour time. Extremely fast and the customer service helped me out with the situation immediately. I have never had such a quick and helpful response from customer service before.
Summing everything up, they provide the service the market. It is just public records and not private phone company records which is sad but understandable. But if you have any concerns you can rest assured that they will do their best in an extremely timely manner to apply.

Thumbnail of user kathrynh35
1 review
1 helpful vote
March 2nd, 2017

Ilovekickboxing has been a great addition to my regular gym routines, helping me build stamina and also losing weight. I like having another option to go to besides the same gym routine all the time. It's been a dynamic, power-packed addition to my workout regimen.

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From the business

Whitepages - Search, Find, Know | The largest and most trusted online directory with contact information, background checks powered by SmartCheck, and public records for over 90% of US adults.

Company Representative

Thumbnail of user mimym
Mimy M.
Typically does not respond to reviews

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