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WhitePages has a rating of 1.26 stars from 308 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WhitePages most frequently mention phone number, credit card, and customer service problems. WhitePages ranks 154th among People Search sites.
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So, phone numbers, emails, these will all obviously be innacurate. Thats my experience. I did recently use this service to find a friend's address though. And it was correct! On the 1.99 trial! Friend had just moved there a few months back, so fairly recent information! My advice would be use this for addresses. Would suggest cross referencing with Zillow if needed.
When you are looking someone up through Whitepages.com, you have to click on all of the phone numbers to make sure that it is the right number for the person you are trying to look up, you get one deduction from your lookup count for every number you click, which can be a lot of bad numbers for one person. You also get a deduction for each person you click on after looking up an address, which you get a deduction for each address you look up as well. You go through your lookups fast.
I paid for the premium, only to find the phone #'s and addresses highlighted as 'new' are old, inaccurate information. When I first started using whitepages, it was helpful and for the most part, accurate. Not any more. And if you don't buy premium, everything is grayed out... it won't give you any information, like it did in the past. I search the same person frequently, because of an arrest warrant, an we have to keep on top of where she moves; which is every 6 months or so. It no longer helps us out.
One way in which WP plays you is that, if you're monitoring someone, they'll send you an email notification claiming that something changed. When you pay the $20 for a new report to see what changed, sometimes nothing has, namely, no fields will be highlighted that show a change. The alert was just to pull in a few more bucks.
Another ploy is that a search on the person you just bought a report for won't turn up the report. You're asked to pay again, though you had just bought the report.
Also, that traffic and criminal are lumped together could make alerts seem more dramatic than they are. A seatbelt violation from 10 years ago triggers the same alert message as a recent assault.
I can't speak to other information, but it can take years for the current address field to actually become current.
I used to really enjoy this site. All I need is a quick reverse phone search to determine who called. Their new format requires that I log out and back in again after searching the number. There isn't even a way to simply log out and back in again before the search. Every search sends me to an "upgrade for more money" page. What used to take a couple of seconds now takes a couple of minutes and I'm PAYING for this headache.
Tip for consumers:
If you have premium service and the system refuses to show results (takes you to the upgrade page), log out and back in again, re-input the information, and THEN you can see results. I learned this through their customer support several months ago. Apparently, they have no intention of fixing the issue.
Products used:
Premium service
This site offers as little information as possible and requires more money for any details. For example, I could see the name and phone # of a person but not the address and if I want more information such as address, (available in the old white pages), I have to pay more to get that info in the online version.
Some people think they are going to get free basic information like from the phone book. Too bad they have to pay.
For whitepages.com to advertise as it does with glowing promises, you are better to go Spokeo, which will provide the same worthless information but at a lower cost. 19.99/13.95. If you are looking for location of friend or family that has lived at same location for 25 years either will do. If it is important to find someone in a town for less than a year. Forget it. The Premium Membership nor a Premium Member Report is not VERIFIED! Do not miss this fact.
I went to whitepages to find a professor, nothing! Then searched for wives name, nothing. They were still recorded in original address. Did Whitepages even offer to remove charges to Premium Membership (thought it would provide more details). I made a big mistake. If you know of an up to date people search, I would love to hear it. Save your money.
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Whitepages - Search, Find, Know | The largest and most trusted online directory with contact information, background checks powered by SmartCheck, and public records for over 90% of US adults.
