• WhatsApp

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Overview

WhatsApp has a rating of 2.38 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. WhatsApp ranks 112th among Mobile Applications sites.

  • Service
    20
  • Value
    19
  • Shipping
    10
  • Returns
    9
  • Quality
    18
Positive reviews (last 12 months): 38.5%
Positive
5
Neutral
1
Negative
7
8
See all photos
How would you rate WhatsApp?
Top Positive Review

“WhatsApp contact number 9341300871//8388937903”

Aniket V.
11/22/23

Help millions of buyers just like you find the best of the best… and steer clear of the rest WhatsApp number blacklist and block problem solved all India

Top Critical Review

“WhatsApp refuses to help”

Laurie C.
2/22/24

I began this week using the 011 Call Global service that diverts calls to my international number to my US number. It has worked great for every direction except with WhatsApp. To switch WhatsApp to my new phone, Whatsapp needs to send an SMS to the old phone number or call me. I don't get an SMS and they call but the call immediately hangs up when I answer. When I tell Support they refuse to call me directly and I cant get a human being. Wanna talk to a robot? Contact WhatsApp Support!

Reviews (70)

Rating

Timeframe

Other

Thumbnail of user lenenneite
1 review
0 helpful votes
January 19th, 2024

Why is there no humans to interact with at whatsapp customer service, i created a community for opel members and now the group together with my personal and work whatsapp groups is blocked permanently, the content of my messages had no links and is harmless questions i had to send new members to join, and now because of a wrong decision, everything is spoiled, how can i do a review like the bot said that reply to emails, if my account is blocked so i tried from another whatsapp number to do a review, there are a lot of real criminal scammers that needs to get blocked, not the innocent members

Service
Value
Quality
Thumbnail of user lizzyo13
1 review
0 helpful votes
February 27th, 2024

My friend's account was stolen and hackers are using a different picture with the name and phone number

Thumbnail of user pradeep.singhwork07
1 review
0 helpful votes
January 4th, 2024

My WhatsApp number +91- *******689 is banned from yesterday morning no one is answering no customer support truely monopoly worst service not even replied by customer support

Service
Value
Quality
Thumbnail of user leonumesh
1 review
0 helpful votes
May 28th, 2023

Whatsapp business banned my number without any warning. After emailing them 30 times over 8 days they reverted 3 times and everytime said on email i have not broken any of their terms and conditions and they have unblocked but still i dont have whatsapp working. Such a pathetic company since it being bought over. No standards. No rules followed. They ban without thinking what consequences can happen. Whatsapp should get a competitor and suffer what Black berry and skype suffered when whatsapp took over.

Products used:
Chat service

Service
Value
Quality
Thumbnail of user vickip409
1 review
0 helpful votes
September 20th, 2023

For 6 months I used what's app to communicate with my boyfriend overseas and it was fine Then in the last week the app has made it impossible to communicate. He has had to get a new account 3 times. Now we have picked another platform. So discouraging. My review is based on my latest experience.

Service
Value
Quality
Thumbnail of user billl943
2 reviews
2 helpful votes
January 19th, 2023

A friend set up a WhatsApp group for collaboration purposes, and I downloaded the app onto my computer. When I opened the app, it presented the worthless instructions shown in the screenshot below. It says "Open WhatsApp on your phone" which is impossible on a landline and also a flip cell phone, both of which I have. How anybody could design a laptop or desktop app that somehow requires a phone to operate (other than, for example, two-factor authentication in which a voice message or text message is sent with a code) is beyond me but the bottom line is that this app is completely worthless to many users for the reason shown here. If you want to make sure everybody can participate, select a different collaboration app.

Products used:
I was unable to use it for the reasons stated.

Service
Value
Quality
Thumbnail of user annec698
1 review
3 helpful votes
February 17th, 2022

My account was hacked and my number was banned WhatsApp. When I email support - here was the reply - there is no recourse for resolution. This is ridiculous

" We have reason to believe your account activity has violated our Terms of Service and decided to keep your account banned. We received a large number of complaints about your account and to protect our users' privacy, we won't disclose the nature of the complaints.

Unfortunately, responses to this email thread won't be read."

Service
Value
Thumbnail of user dorotheam18
3 reviews
21 helpful votes
January 9th, 2021

They will data mine all your conversations and share everything with the highest paying bidder. Do not trust this app. Seek out alternatives to any facebook products or live to regret it.

Thumbnail of user rayc526
1 review
5 helpful votes
June 12th, 2022

Hi WhatsApp is the pits
I have been scammed by a romance scamming woman for money and stolen my identity open bank accounts in my name without my knowledge and all the corruption you could imagine running a business account she is on WhatsApp have complained to WhatsApp in the strongest terms to shut this person down guess what they have closed the complaint and covering for the romance scammer so she can keep scamming other men through her WhatsApp. WhatsApp should be shutdown allowing scammers like her to scam men from anywhere in the world without them ever finding out what country they are in this is crook really crook I suggest no one should use WhatsApp or similar devices because it allows the criminals identity and there location to be covered up not revealed. Whatever you do don't use WhatsApp that's my only advice I'm not interested in the usual online drivel I'm telling it as it is this is what's happened to me and WhatsApp is quite happy to let it go on they are rotten they should do the right thing and shut this characters business down immediately the only business she's running on WhatsApp is ripping men off across Australia with promises of love and marriage with her phony beautiful woman photos and WhatsApp is covering for her and other criminals from Nigeria WhatsApp should be disbanded deregistered and run out of town put out of business immediately
This is the one Lily Aiden WhatsApp business account can't believe WhatsApp is covering for criminals like her I have made a trip to western Australia a week ago and nobody knows her photo and nobody has heard of her in waroona WA where she claimed her address was for 4 years rotten to the core
I know it's a woman I spoke to her several times on the phone she was always in a hurry to get off the phone now I know why

Thumbnail of user mkramaofficiala
1 review
1 helpful vote
June 30th, 2022

Whatapp fraud payment app meri paisa khagaya 400 rupaye. Koi bhi whatapp me payment matkaro Bad payment app

Thumbnail of user sravanib1
1 review
1 helpful vote
December 2nd, 2022

5/2 whatsapp pop up not getting whatsapp.com whatsapp problem please solve the problem whatsapp not getting

Thumbnail of user hvbgcdjk.bg
1 review
3 helpful votes
January 10th, 2022

I cant change the names of my contacts on computer do not get on pc...

Thumbnail of user kevinp1231
1 review
7 helpful votes
January 7th, 2022

I recommend not to do it at all cost. Anyone that needs this App to communicate is not legimate. It may be good for some people but just be careful. Bad expierance here. Usually seems that anyoneone on a dating website uses this App. I was totally unaware. My bad. Never heard of it but downloaded anyway. Spoke to some people and wondered why they just wouldn't call. Now I know why. It's a way of not being able to track them. Not knowing really where they are in their country, you enter in an international area code yes, but it could be anywhere in that country. Being from the United States... thank God we don't have to do that. Just make your own decision. Beware.

Thumbnail of user rhyannab1
12 reviews
27 helpful votes
April 28th, 2022

This app has become so fraustrating for me ", I wasnt happy with using my cell. Whats the use they still have your number ", and dating being single to me this isn't secure enough.
After deleting the app, I read where your account isn't deleted just through uninstall.
Since learning how my account is just hanging out there one the web ", I did an install the system message stated that I would get this verification notification in 13 hours? This is crazy so I selected a call back figured that would be faster. ( Message stated call back request excepted and then the count down, no verification call.
I was super fraustrated by this time so I selected wrong number figured that would just reset everything. Got a verification call after I selected wrong number "while trying to get into the app to input the verification the call hung up.
Now I am at step one waiting for a verification code ", before I can even delete this useless App.

Service
Quality
Thumbnail of user theophilusa2
2 reviews
0 helpful votes
February 22nd, 2021

Whatsapp is one of three leading social media platform that gives you the assurance of your chats been safe and secure and even now new features have been added you can now make video calls with more that 3 persons at a time. I'll urge you all to download now and start enjoying

Service
Value
Shipping
Returns
Quality
Thumbnail of user anonymousa1591
1 review
2 helpful votes
October 26th, 2022

Literally the worst support you can imagine.

Support in app is just a bot that needs everything in English and then it doesn't understand anything you write. A small kid would give you better answers. Then it asks if you were satisfied with the laughable copy-paste message. This doesn't lead to anything being solved if you were wondering.

The support via mail is laughable too. Web is in my language, I write in my language and get an email that some bot couldn't translate it because it wants it in English. What. The. Fek.

Expect reply in 3 days. More like 3 weeks.

This platform is a scammers paradise because of this shait support.
I reported a scammer a month ago and they are still online every day from dusk to dawn happily scamming people.

Everywhere else you get banned IMMEDIATELY because of some minor cough, a little upsie someone else next block over committed. Here literal scam corporations are running rampant scamming hundreds of people daily For MONTHS.

I gave up reporting anything.

All because of shait support.
Don't trust ANYONE.

Thumbnail of user prashantan
1 review
4 helpful votes
October 21st, 2021

This apps $#*!s all users and banned account of all users that's why this $#*!ing company is not user friendly

Tip for consumers:
Knowledge

Products used:
Facebook

Value
Thumbnail of user johnb7223
1 review
0 helpful votes
August 12th, 2021

I don't like the fact that i cannot save statuses from the app itself and the emoji used for status are very ugly and I don't like the fact that the groups and the personal chats are together but overall is a ok app

Thumbnail of user tinal224
2 reviews
7 helpful votes
March 4th, 2019

As far as I'm concerned this is not the best app for texting. Messages go missing, account gets banned for no reason. Customer Service is absolutely 100% appalling. I mean the worst customer Service I have come across. They are rude, unhelpful and they don't care about customers. They don't care about messages going missing. Find another app for texting

Thumbnail of user meganj136
1 review
3 helpful votes
December 22nd, 2020

During a routine app update the app crashed and lost all of my data.

This app should come with a warning:
ALl files and messages are saved locally to your phone (and tied to your current SIM card, so if your phone gets lost or stolen, bye bye messages) and they are ONLY on your phone unless you connect iCloud or Google Drive in both your iCloud settings AND in the app settings.

Unlike accidentally deleting photos from your phone, there is no trash, once a message is gone, or your entire history is gone, it is GONE, even if it's because of their own faulty app update like in my case.

Thumbnail of user beratk5
2 reviews
2 helpful votes
January 10th, 2021

WhatsAppta verilen yeni sözleşmeye dikkat atılan ses görüntü kayıtları veri haline toplanıp adınıza işlemler yapılacak

Thumbnail of user amirn19
1 review
3 helpful votes
October 16th, 2020

If you try to use web, windows and mobile versions at a same time, or try to send a music larger than 16MB, you will see how junk is this app.

Thumbnail of user joelp166
1 review
3 helpful votes
August 25th, 2020

Cannot recover an old account if SIM card is lost. Sorry to all my old contacts, hope you haven't been trying to reach me!

Thumbnail of user bharatm9
1 review
3 helpful votes
December 28th, 2018

Since last month chat history has been disappearing chronologically. Now trend has changed, every morning I find one or two chat history disappeared. I'm using MOTO G4 Plus mobile and recently got know through google search that there are many people facing the same issue.
Surprisingly whatsapp doesn't revert to this problem as more than 25 mails I have written to their support team. I had tried reinstalling app almost five times and reset my mobile too but nothing changed. I even stopped using antivirus and cleaning app to avoid any confusion.

Thumbnail of user nityas4
22 reviews
142 helpful votes
April 23rd, 2019

It's really annoying when you keep getting so many fake forwards and messages from random & unknown people who keep forwarding such messages and may get benefits from it.
How whatsapp allow such spam activity to happen and fraudulent people and websites to do such fraud.
And There should be a feature that should only allow an unknown person to send a friend request and not a message directly. And if we know a person, only after adding him or her, he or she should be allowed to send messages.
And also there should be a feature that should allow app user to choose what kind of messages we want to receive and what we don't want to receive.
I felt that people here fool innocent people with some fun and spam activities by misusing the names of Genuine websites and asking them to forward the message to 10 or more people so you would get benefits and miracle happen to the reader. I think such noscense messages should not be allowed on such a social app that has huge usability and following. And also one knows that the app is free of cost and help many people to exchange messages and call each other for free. But It would be helpful if there would be safety and security on whatsapp that would allow people to trust them. I discontinued the services as I was not able to get the solution of so many such bad and negative things happening to me on this app.

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About the business

Mobile messaging application for Android, iPhone, BlackBerry, Windows Phone, and Nokia.

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