About the Business
WhatGeek has incredible things lined up for people filled with fantastic creativity. All the gadgets on our website will have unique designs, colours and features, allowing people to create something of their own. Our team is working hard to offer items in various categories besides customizable keyboards, mice and other accessories.
WhatGeek Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the high quality of products, extensive selection, and competitive pricing. Many reviews highlight satisfaction with the performance and aesthetics of items, particularly keyboards and gaming consoles. However, concerns arise regarding shipping delays, particularly for international orders, and occasional issues with product instructions and support. While customers appreciate prompt service in some cases, others have experienced frustration with communication and order tracking. Overall, the company demonstrates a commitment to customer satisfaction, though improvements in shipping transparency and support resources could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Will purchase from again. Very painless and great prices!
I received a fantastic product at a great price. My only small complaint was shipping speed which took FOREVER. Ordered in November and product wasn't received until January despite being intended as a Christmas gift. However now that I know this I would still probably order from you guys again.
I must have selected the wrong color when ordering, shot them an email and they fixed it for me right away! Very responsive and great product! Thanks!
The product came on time with no issues. Everything was packaged well and I'm very happy with my new keyboard and switches
Great price and very straightforward payment and shipping.
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I ordered a keyboard kit and keycaps for my boyfriend for Christmas. In the description of the keyboard kit it said "equipped with high-quality Gateron G Pro mechanical switches", so I assumed it came with switches. It does not come with switches. It took this company a whole week to get back to me to tell me they actually didn't have the keycaps I had originally ordered so I had to pick new ones. It then took them a whole next week to actually ship the order. I placed my order December 10th and received it January 8th. I also paid for shipping so it would get here faster (5-15 days) potentially in time for Christmas.
I purchased an item from this store and I understand it can take some time to receive shipment confirmations. However the estimated confirmation window came and went (about 7 business days) so I sent in an email asking about it. A bit later I received a response with my tracking number and a screenshot of the shipment progress. This was fine and the item came just in time for Christmas, but I would have liked an official shipment confirmation email instead of having to email support to receive one. I figured this doesn't happen very often but it's still makes me nervous when purchasing expensive items.
There was a back order on the item we purchased and they replaced it rapidly, during that time, I've always been in touch with someone from client service's department.
Love my all my items from WhatGeek! Just be ready for long shipping times, but honestly… it was worth it!
Amazing value and great product would order again!
The site was really basic so it was easy to find what I wanted the product was amazing it was not damaged and it play really well :)
Sorry for my low english level but its not my first languague. A really good experience, comes early than expected and the product was good.
Great prices, easy transaction. The follow up and tracking of my shipment was also much better than expected.
Great product availability and customer service was responsive and very helpful. Thank you!
Bought two keyboards, keycaps switches and more. Great products, prices and information on every stage of the order. Will certainly continue buying!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members