• WeTransfer

WeTransfer

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Overview

WeTransfer has a rating of 2.43 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. WeTransfer ranks 62nd among File Transfer sites.

  • Service
    2
  • Value
    3
  • Shipping
    1
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
See all photos
How would you rate WeTransfer?
Top Positive Review

“Great service”

Eric B.
8/10/21

I'm only reviewing the free portion of this product. I use it on occasion to transfer large video files. What can I say? It is simple, it works great for me when I upload files, it works great for the folks who need to download my file. Great job Wetransfer.

Top Critical Review

“TERRIBLE/NONEXISTENT SUPPORT DEPT.”

Dayana N.
6/26/22

WeTransfer has the absolute worst Support ever. I would definitely not recommend them. I will be requesting a refund and going to another service. WeTransfer Support could not fix my logo appearing incorrectly when a recipient receives an email. Was told by one rep that this was a known issue and was being fixed. Total BS! Nothing was done. This was said just to close my support ticket. These reps at WeTransfer could CARE LESS ABOUT CUSTOMERS.

Reviews (21)

Rating

Timeframe

Other

Thumbnail of user robertb135
4 reviews
27 helpful votes
June 9th, 2020

I was able to send a bunch of photos with WeTransfer. But when I tried to send some videos, the upload just got slower and slower. I tried letting it run overnight but it never finished uploading. I know the problem is not with my Internet connection as the files were not that large.

The other thing I noticed: It does not seem to be able to resume if you cancel an upload and try to restart it. I can't imagine paying for their service if they can't even get their basic uploads to work.

Thumbnail of user maryb101
2 reviews
5 helpful votes
February 14th, 2014

Very strange case for me. It is a company that people use most of the time for sending big files. I have had a problem with my works E-mail address for a long time, for not receiving the E-mail notifications from WeTransfer site. Causes problems between me and the clients, cause I have no idea that something has been sent to me. What I think is the most strangest thing is that our company logs show that all WeTransfer E-mails have been delivered, and no E-mails have never been sent to my E-mail address. Where they never sent to me, that is the question I tried to ask the company several times by E-mail, but never got one singe answer from them. However, something is very strange indeed. It is a pitty that so many of our clients use this company. I always need to assure with them if the advertising material was sent or not, and it is very frustrating..

1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

WeTransfer is the simplest way to send your files around the world. Share large files up to 2GB for free.

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