WeTransfer

WeTransfer has the absolute worst Support ever. I would definitely not recommend them. I will be requesting a refund and going to another service. WeTransfer Support could not fix my logo appearing incorrectly when a recipient receives an email. Was told by one rep that this was a known issue and was being fixed. Total BS! Nothing was done. This was said just to close my support ticket. These reps at WeTransfer could CARE LESS ABOUT CUSTOMERS.

I signed up (paying subscription) and then I was hit with a white screen and couldn't do anything. I had to contact support and they give me a long list of troubleshooting issues for the "white screen" so they are well aware of this issue, but instead of fixing it, they want the customer to perform all these extra actions to use a service paid for. I finally ended up using a different browser cause Google Chrome wasn't working, and after all that time wasted, the receiver of the file I sent wasn't able the receive the file due to another error. What a complete waste of time. Avoid this site.

I just tried to sign into my Pro Account which, ironically, I was just billed $120,10 days ago.
When I try to log in my password is not accepted so I tried to rest it. I've requested the password rest link 6 times and gotten nothing. In trying to fix this problem, I looked at the Help section where I discovered there is NO PHONE SUPPORT and after trying to use their email support, I discover doesn't exist either. In an effort to send an email, I am put into a loop of questions that is circular and never takes me outside of the matrix of prescribed questions which ends with a link to request an email for a password reset which I never receive. Kafkaesque!

My husband has used WeTranfer because I had recommended it years ago. I am getting ready to cancel it because it is useless if I can't recover my ability to log in.

This service is absolutely horrendous, not only during the upload files aren't coming up individually, you have to wait for all the transfer to be complete to see it but on top or that, in my experience, every fifth upload is getting stuck! I read their explanation you shouldn't edit or tanper with files while uploading, you should zip them up etc… I did all that yet still on average every fifth one is just getting stuck… and you have to start the process from the scratch… I can't rely on that it's unacceptable. Also the same problem was happening around 2y ago when I did try it for the first time, I came back to it recently to see if they fixed it and… NOPE, zero updates it still keeps getting stuck… Do yourself a favour and don't use WeTransfer

It was great until you upgrade then decide to go back to free and they don't let you, start stopping your uploads keep putting up error message and wanting you to upgrade. Bate and Switch full on. Scam!

I had a friend that wanted to send me a large file. I downloaded it but I can't play it. I don't recommend it.

Absolutely horrible company! Do not ever pay for this service! It doesn't work! Transfers never go through and you cannot get ahold of anyone for support. I have been trying to get a refund for weeks and have had no support and just given a run a round. I would never ever recommend this company!

These people won't return an email. They give you ZERO customer SERVICE. I have a pro account. Need help and they have no #s to call or they keep sending you to the webpage for zero assistance that loops you over and over.

Sharing file of more than gb is fine but sometimes when we transfer a file that is less than 1 gb counts wrong its count minus its is timewasting for small files
Very disoppointing

After my trip to Blue Lagoon I was sent photos via wetransfer from the staff at the resort. I downloaded the zip file link thinking it was good, that is until I got home from my trip to find the link expired and download corrupt. Now the photos are permanently gone thanks to wetransfer. Not happy.

We liked to use it first, it's great for small files and its free. We even recommended it to dozens of our colleagues. HOWEVER, the nightmare started when we upgraded to PRO for sending larger files. First, the videographer transferring us files for editing complained that he spends tens and tens of hours transferring simple footage. He sent us screenshots with progress. Secondly, we couldn't download any. On our end, the system warned as the filies are either corrupted or un-downloadable by some other technical reasons. The distraught videographer sent us a few samples via Dropbox as proof the files are fine. We were about to leave to an oversea trip so these video files download was something urgent... To make things worse, THERE IS NO LIVE CUSTOMER SERVICE to call to and in fact NO ANY PHONE NUMBER and NO EMAIL. You have to go through the layers of FAQ to be able to send a request through a generic window. They never sent a reply - now they claim they did and it was sent, it may have gone to spam - but when we came back from a trip and I tried to get back to the issue to resolve, I learned the files were deleted, as they EXPIRED. Nowhere we heard or learned that files have a short storage life. At the monthly fees, we pay? So we lost important work, we lost time, we lost money. Under the pretense of trying to help, the robotoc customer service rep via chat asked to send a support material each piece of which she blatantly used instead to justify themselves. NEVER EVER AGAIN. The problem is not is just their technical problem its how the handle the process of resolution. THIS is one of the most irresponsible and UNTRUSTWORTHY businesses we came across. We don't want to support or endorse any longer

I tried the free version. I had three files each about 450 gigs in size. Each file took almost all day to download. I took me a day and a half to do a 20 or 30 minute project. I' ll never use it again,