WestJet

I was dropped at wrong gate and I had to walk a lot to the gate so I had a little time left. The person at check in kept me wait and took all my time for arguing over the carry on and money. She called the manager they both were rude. The manager said you are not gonna make the flight anyways!and they didn't care!they were so ignorance! I got so nervous about what would happen if I had missed my flight. I hated! Hated. Hated. They ruined my trip and I will never travel with west jet

A sickening blend of abusive policies and staggering incompetence were on full display in my recent experience with Westjet.

I checked in at Toronto Pearson on Sunday, expecting to get home to Nanaimo that evening. A stunning series of Westjet fiascoes later, I finally staggered into Nanaimo on Tuesday afternoon, sleep-deprived and wrecked. An itinerary scheduled to take 7 hours ended up taking 45 excruciating hours from my life.

Forget the flight cancellation for "unscheduled maintenance." Forget the hundreds of dollars extra I had to spend because the Westjet "vouchers" were mostly unusable. Forget the queueing after midnight in Westjet's Calgary hub from hell, watching Westjet managers haplessly herding the dozens of us trapped there like zoo animals, with nothing happening for an hour. Forget the 20 or 30 minutes of sleep on a bench at 3am. Forget all that, because that was not the worst of it.

The worst of it was the indifference, the "Why are you here?" and "You know, my life would be so much better if you just vapourized" manners of most of the Westjet ground employees. The one exception I encountered was a kind and helpful young woman who had only been on the job for a few days -- apparently not long enough to have her soul mangled beyond recognition.

My outbound flight was on Air Canada. I'm no fan of theirs, but on this trip, the score was Air Canada 500, Westjet 0. I'll be avoiding Westjet like the plague from here on out.

Last July we had our wedding in my home-country in Europe and our honeymoon in the south of Portugal. Due to the turmoil that is currently going on in in the land of air travel (unacceptable, but that is for another post) we decided to book separate flights and WestJet seemed the best option for our return trip back to Seattle. If only I had read any of the reviews that were posted before...

The two flights (lay-over in Calgary) were fine (really not more than that). But we left Paris with an hour delay because the captain decided to wait for one of the lavatories to be fixed (his words: it isn't a necessary measure, but nice to have). Then it turned out that we also waited for a passenger who was lost at the airport. I can appreciate the Canadian niceness, but this made a good number of passengers on board miss their connection to Seattle and having to spend the night in Calgary. This is where WestJet's **** show really started...

First, finding WestJet's transfer desk at Calgary airport was an absolute nightmare. It's not located near the check-in, but on the other side of the airport... They should have made that a lot clearer when they informed us we won't make our second flight, only 20 minutes before landing in Calgary... Gee thanks, WestJet!

Then the line at the desks was insane! After a more than 2 hour wait (!) the only thing the transfer agent told us was to book a hotel and we would get reimbursed. Did we have to wait more than 2 hours for that?! Really WestJet, get your act together and find a better way to communicate about this!
Of course all hotels were booked by that time (8:00PM local time and the Calgary Stampede was apparently happening). With more than 200 people getting the same information, one could expect that hotels were booked by the time it was our turn...

That all happened on July 9th... It is now October 4th and we still haven't gotten our expenses reimbursed, nor have we gotten any news on the status. Calling WestJet doesn't help.

Purchased a WestJet ticket from PDX to YEG in June. After 5 days received an email " Important changes to your upcoming WestJet flight" indicating that i must stay one night in Minneapolis and arrive on Monday instead of Sunday. I did not accept the change and nor the WestJet Travel bank money. I had to purchase another ticket to arrive on time, about $400 more. The email clearly indicated that further information would be sent to get the full refund. I received the same email 4 times. I never got that information even after 3 weeks past the flight date. I called WestJet, after 75 minutes of wait time, and 15 minutes of discussion the agent told me you must accept the WestJet travel money and they will not refund it to the original form of payment. After my call although I had not accepted the WestJet money, they sent me an email (that can not be replied) that the credit is available as WestJet money.

I was flying from Toronto to Vancouver on April 6th. I haven't recevied my bag yet. It's been 12 days. If I call the customer service everyday they say me we are still finding. We don't have any update. I suggest you guys never fly with this airline. These people are irresponsible for everything. They really don't care about luggage.
They are very cheap they really mean about money. WestJet deserves zero star. I am really depressed from their service. I am attached with the gifts that I got from my parents on my wedding. Those all gifts are in my suitcase. I don't wanna loose them. I am really stressed out beacuse of their cheap service.

Flying from Belize to Winnioeg via Toronto. While in line in Belize received an email stating that our flight from Toronto to winnipeg had been cancelled today. He attendant in Belize told us it was due to weather. Our flight was at 10 pm it was currently 11:30 an. Got to Toronto went to WestJet counter and asked what was going on. She said nothing why and I explained what happened. She told us that our flight to winnipeg had just left and we had missed it. We didnt ha e a boarding pass for that flight. They put us in a hotel for the now 4 hour wait till the 5:30 am flight to winnipeg as that is all there was apparently. I had a 14 year old that I needed to find accommodation in winnipeg for and a dog that need to be let out and fed. The attendant in Toronto said she could offer us $150 each but we should call in and get more. Since then Jan 14. I have sent 3 emails with no response what so ever. Phones once and was told to take $100 each or move on. Feb 12 today

Be careful
Your cheap flight is about to become more expensive than you thought

International flights should not be charging per meal let alone $20
They should also allow you to inform them of an allergy not tell you wait and see what's available

I have never heard of international flights charging for the first bag either yet here we are
And of course we find out after we book a non refundable ticket which is also our travel agents fault as well but non the less it shouldn't be this way in the first place
On any flight, and I fly a lot, I have never had to pay to reserve a coach seat yet here I am

Now I'm stuck because I refuse to give them a dime extra than I have to, I will be hungry, and seated away from my spouse because they don't have the common sense or decency to book it this way in the first place

I wont ever fly with them and I would not recommend them to anyone!

http://www.youtube.com/watch?v=zIEIvi2MuEk

See that video above. Creative way to do marketing. The "new" airlines in the US are all fantastic. Can't say the same about United and the other ones.