• West Elm

2018 CUSTOMER CHOICE AWARD

West Elm

Overview

West Elm has a rating of 3.49 stars from 53 reviews, indicating that most customers are generally satisfied with their purchases. West Elm ranks 76th among Furniture sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Quality
    7

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
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What reviewers want you to know

Positive highlights

Critical highlights

  • I thought West Elm was supposed to be a higher-end professional company but clearly I'm wrong.
How would you rate West Elm?
Top Positive Review

“Very dependable quality, good shipping. Solid Value”

Jan K.
11/25/19

Very dependable quality, good shipping. Solid Value. Bought the Kanto Dinnerware Set. Very stylish, mod, good quality

Top Critical Review

“WEST ELM HORRRIBLE EXPERIENCES”

lisa c.
10/17/23

I had a delivery due for furniture I had ordered months ago. I got the window for the time frame and then received an update that my item was due at 813 am. When it didnt arrive I called back and they told me it was one stop away. Then I got an email that said the delivery was cancelled -they stated the truck was not able to locate the items and they will let me know when they find them. I gave up my morning work and lost money...this company it TERRIBLE

Reviews (53)

Rating

Timeframe

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Reviews that mention popular keywords

west elm (15)
Thumbnail of user brandonm66
2 reviews
2 helpful votes
February 4th, 2016

The sofa looked so nice in the store, but it wasn't as nice when I got it in my apartment. Still nice, but not as nice.

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From the business

west elm offers modern furniture and home decor featuring inspiring designs and colors. Create a stylish space with home accessories from west elm.

Company Representative

Thumbnail of user judye16
Judy E.
Typically does not respond to reviews

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