Wells Fargo

Because I am a long time customer who has navigated what the company offers for a variety of my needs, you may find what I have experienced to be helpful. Some Wells employees and departments have been golden, which is to say very helpful. It reflects well on the company. But others have wasted my time, manifesting either indifference or incompetence.

Wells' investment advisor has been very helpful, often in unexpected ways. Wells' retail bank tellers have been friendly and professional. Their branch supervisors (the bank managers' bosses) have been superb in taking care of pesky customer service issues - but they won't insert themselves between you and Wells' escalation folks (more about them coming up). So I suggest contacting a branch supervisor next, if the branch can't/won't help you. As for the bankers who sit at the desks inside the banks, they have sometimes been very helpful, but they've also sometimes failed to followthrough on commitments.

Next, Wells employees I found pretty useless. Remember, we all have off days - and the Great Recession and the pandemic played havoc with hiring and retaining experienced people. Your results may vary. BTW, I have never had a problem with the creation of fraudulent accounts.

Be all that as it may. I found Wells' corporate call center to be pointless. They were not empowered, nor were they inclined, to solve problems. And I got straight up bad information from them. I don't know why they exist. Like most businesses of any size, Wells also has a corporate customer service escalation department ("Executive Office Case Specialists,"). Unlike most businesses, Wells' escalation folks don't seem to have much discretion to fix stuff. I not only found them useless, but one of them didn't even deign to return calls.

Of course, you can always go to the top. I wrote separate letters to Wells' COO and CEO. Neither responded directly. Rather, they kicked the can down the road to the escalation people who, per above, did nothing.

Lastly, a word about my experience with one of their east coast mortgage writers. He sat on my application for a long time before rejecting it, really putting me in a time bind until my investment advisor came through with a great alternative. The mortgage guy rejected my application w/o realizing that retired people who no longer have a paycheck may qualify on the basis of their unencumbered securities.

I've never had trouble with them other than their credit card monitoring of miserable online merchant accounts. You have to really be on your toes watching out for hackers, unauthorized purchases and make sure your reward points are being added up in a timely manner. I've got over 150 points that say, "pending" when they should be available as of a long time ago. Forget their way-2-save savings features... its the old shell game. Robbing Peter to pay Paul. You're both Peter and Paul.

Off shore, limited English speaking customer service is impossible for me to understand. Passed to very rude English speaking agent that I could not deal with. The next day I got a nice, very professional and helpful young man that patiently worked to solve my problem. Now Wells Fargo is calling me every day to apologize for my bad experience. Uneven, but hopeful, customer service.

It used to be better but now it feels like they are more about money instead of the customer's needs and wants. They charge so many fees now for every little thing and through fraud protection changed making things harder to get and keep your money. The reason why I bank with multiple banks instead of just them. They don't offer everything I need and want.

The ATM don't let u have access to ur saving and all cross big D the ATM are out of cash. Wells Fargo is a old bankl, cowboy days & is one the biggest banks has NO CASH on hand to hand my vacation in west Texas. Makes me worried.

We had a fire in a property we owned and as soon as we contacted them they seemed great. They met us at property, had a group of people from out of California but from Nevada to give us a quote to repair. Which I thought was strange. They also had them to board the property for us, at a cost of $600.00. We had a year to get repairs done but because that can said they could do it in 4 months they decided to start harassing us about repairing it. It burned in September and said it should be done by December. They sent us info on email and I couldn't open it, I let them know and ask for it to be mailed. They said ok. I waited for 3 weeks. No letter and check your start. I called and they said they would resent overnight but in case someone had it they had to stop payment on 1st check. Another 10 days. We finally received it but bank pit hold on it for 10 days. Now it end of Oct and they said it was no excuse to not start repairs. Who will work for free? So they closed our case. I claimed and they said they would open for a little while to get it fone. We had replacement insurance and they kept $20,000.00 dollars because we couldn't get repairs done event hough we had a year to do it it. I like our agents but the adjusters are very rude and go out of their way to lie, cheat and take the money that you pay for in insurance premiums.

I had a wellsfargo account for a while and closed it when the bank was scamming people into fraudulent loans and activity. This was what 2014ish. Thankfully I was not victim of the scam. I closed it because I do not trust a bank that endorses this type of activity from the higher up levels. I maybe had one active for about 15 months before I closed it. The customer service reps are wonderful and have excellent customer service.

The banks have lack of tellers and long lines. If you get a starved social senior citizen expect to wait 1+ hours before they even get to you. I'm sorry but you're trying to operate a business not socialize. It's okay to tell a senior chatting about random b. S. to end the transaction and move to the next customer. I found the bank to have lack of tellers at every location. They'd only have 1-2 tellers plus a greeter and that's it. If there was a customer service issue expect the wait time to increase. This seems to be an issue across country because it was at every location in my area I tried. Some of the bank parking lots are damn dangerous. They're set up in strip malls where the drivers treat the parking lot easement roads like it's a friggen freeway.

In some of the areas I tried there are bars on the bank windows and teller windows. I'm sorry but that doesn't make me feel welcome as a customer.

I tried my hardest to avoid the monthly service charge fees but was charged every month even if I made quota. I was loosing money on this account. I decided to close it after months due to the fact I was loosing hundreds of dollars on this account for being a lower balance. I do not have all my eggs in one basket. Even with a decent balance it was difficult to avoid the monthly fees even with an active account.

I had to repetitiously close my debit card due to fruad. Never before have I had a bank system compromise my debit card so much. I only used it in person at local stores and it got comprimised a lot. I never have this issue with my other bank. Every other month I had to close it due to a fraud charge. Response was quick but after a while I began to distrust this bank for security.

Happy with my banking service that the bank provided to open a mortgage in florida. I received a good rate also