Wells FargoReviews 525

I notified them of illegal use last year, the sent another card, but the illegal charges still show up on my account page! WHY?

I initiated a transfer from my bank to my cash app account on 02/16/2023 and have not received it. Had fraud on my account so new bankcard was ordered so i thought it would take longer to receive my card, and the hours I work your closest bank would've been closed so i did a transfer thinking I'd have my money next day. Funny my new card arrives faster than a bank transfer. I have bills that needed payment 02/17/2023 and out of gas in my vehicle. If not received soon, I'll possibly have to call out of work Monday, and that will cost me. Please tell me I will not have to wait additional days to receive my money? Also, I wasn't able to get my daughter this weekend due no cash. I only had $18 without the transfer money. I am beyond livid with wells fargo. Yall can close my account as soon as possible. I don't want to deal with your business. You flag my account for fraud when it was me using but let actual fraud slip right on by. I am no upset and done.

WF does not play by the FTC's rules and keeps you hours long hold time if there is an issue, such as what I had. It is impossible to get to the right person - I am regularly transferred 5-7 times per call and on the phone for 2+ hours - I believe this is done on purpose to make it frustrating to even attempt calling in. WF owes me several thousand dollars and will not get me to the right department to get refunded.

Was notified by Wells Fargo via email that I have a fraud issue that was five days ago. I have since waited on hold at least six times ranging from 10 to 30 minutes to speak to someone at the phone number they gave me. Today I went in for the third time to a Wells Fargo branch to get this figured out all of the times they have no time to help me. I'm completely baffled, by this lack of service and no way to resolve this issue unless I make this my full-time job one more minute Wells Fargo told me they were people in front of me and she had no idea how long it would take. I said, would it be an hour? And she would not give me any sort of time range. I give up I'm moving banks.

I've lost my passport and driver license on a trip. Coming back I went to cash a payroll check which is from Wellsfargo. Using Florida smart ID I was rejected. When asked if the smart Id is from the state registered with dmv and holds the same image as a hard copy. Why couldn't it be used as identification when that's what it intended for. The teller answered because it's only for when you're driving with out your hard copy. So it's good enough to operate a motor vehicle but not good enough cashing a check. Nice

I would not recommend Wells Fargo for any of your needs, they can't handle the information and you can't actually talk to a person in the department you need, I was talking to general customer service representative and supposedly they were back and forth with someone that I should have been talking to. And now I got the wrong information from this person and I have to pretty much start all over again, and wait for them, which will cost me more money in the long run. I want to say zero stars but this will not let me have a zero star review so I am putting one not in my favor.

Wells Fargo used to be a great bank. Now I would not give them a referral if they paid me for it. My overdraft fees are paid every week I used to give her referral and ask people to my kids my family that they needed a bank I'd refer them to Wells Fargo I will never ever refer Wells Fargo to anybody else and I'm changing Banks.

I have been a customer with WF for over 25 years. I was a Wachovia customer prior to the WF/Wachovia merger.
The stellar face to face customer service of Wachovia is non-existent with the current WellsFargo structure. Despite shuttered branches, fees continue to increase.
After careful consideration, I am reluctantly closing all accounts with WF.
I highly encourage potential customers to approach competitor financial institutions.

(on positive side, WF main HQ I believe in TX has been responsive in past.) But...

I've mainly used the mobile app Zelle to send payments; app has limited functions (can't see debit card limits, make adjustments to same), mostly ads and "deals." For the last 3 mos., every time I try to log on to the website on my PC, despite entering correct username/PW, the window "that doesn't match our records" appears. The only option is to go to "forgot PW" (I didn't forget it; the bloody site just doesn't recognize me), after which I enter my user name and DOB and STILL "that information doesn't match our records"! Nonsense. Then have to go through entire PW reset which I refuse to do, absolutely ludicrous.

I called my branch number four times today in order to speak to someone, go through the standard menu, msg says "press any key to continue", and end up - every time - redirected to an advertisement msg having zip to do with banking. I'm bright, have used tech and voice menus for decades so this is not user error. This is called "prohibiting access." Taking my business elsewhere, pronto.

I've been a WF customer for 8 years. I recently used my debit card online to purchase merchandise from a company that turned out to be a terrible business; tons of complaints about them adding auto subscriptions to all orders. So I quickly canceled my debit card and ordered a new one. However, a month later, Wells Fargo allowed this company to charge my account again, using my old debit card number. Their customer service online chat disconnected twice as the Wells Fargo website auto logs you out after a certain time. Wells Fargo has not helped me get my money back, and the only way to prevent this business from charging me again is to close my bank account. I'm happy to do so now! Finally switching to a credit union.

I am a long-time customer of Wells Fargo (thru Wachovia | First Union | Wells Fargo mergers, etc.). I have existing accounts, including a CD, which I monitor online. I have applied online for additional CD's over the past seven days and have discovered that I cannot get status online or thru customer service on any of my applications. When i try to get application status online, i get a message that either info i submitted doesn't match their records or status isn't available online. I've spent hours on the phone with various CSR's@ Wells Fargo who all speak the same platitudes (wait five business days, reapply, etc.) but not one of them can | will access my applications using the "Application Reference Numbers" included with the only emails I received that acknowledge I've applied. I'm trying to purchase a Wells Fargo product! I chose this review site because when I tried to access the "Give us Feedback" link on the Wells Fargo online site, the link doesn't work.

Most horrible experience ever trying to open an account online with Wells Fargo.
I tried opening an account, and entered all the information I was asked for, then the system responded by saying that my account was not opened. Called customer service and was transferred a million times before I was told that since I was unsuccessful in opening the account online, I would need to go into the branch!
Are you serious this day and age someone needs to go into the branch to open an account when this is a simple operation with so many other banks to open an account online for that matter if you have an issue you are able to resolve it online rather than have to take time off and go into a branch and spend 2 hours there which I don't have...totally ridiculous! Sorry, you don't deserve my business it seems!

After being on the phone for an hour trying to open a business credit card for an employee, I finally gave up. I was transferred 10 times constantly asking the same questions. Dumbest people I have ever worked with. It would have been faster for me to walk the 2 miles to my local branch.

By far the worst bank, from the top CEO to the pitiful excuses for bank employees. They must teach lying 101 for all employees. The children they employ to care for your money wear pajamas and slippers to work, eat constantly (on snacks customers pay for in hidden fees) rubber band fights during work hours, they have food fights in their break rooms (again with food your fees are paying for) rude, disrespectful and flat out liars, unable to own up to their own faults. Pathetic, useless and undisciplined should be their mantra

So, I needed to change my last name on all four of my Wells Fargo accounts because I got married. Was off work so I decided to stop in. Was told I needed an appointment or I could wait to see if they could "fit me in". I was told they only had 2 ppl available to do this. I sat and waited. And waited. And waited. And watched 5 "office people" stand around and talk, joke, and drink coffee while one lady was working on appointments. This bank is run very inefficiently. If I did this at my job I would be fired! This is a 10 minute job that I now have to wait 8 days to do because I've been waiting almost 3 hours! Message me if you want to see the video I posted on social media it was too long to post. The workers here are so incompetent. It's terrible. I posted a pic of ABSOLUTELY NO CUSTOMERS IN HERE! Why am I still waiting? This bank is on Bloomingdale in Riverview, FL. Avoid this nightmare in customer service!

Customer service cant even help with your issues. They waste your time transferring you and still can't be helped. They cuss at u and are VERY rude! Dont use this bank.

Throughout the years, I have had several complaints in regards to customer service and the response that customers receive at Wells Fargo. My newest complaint is that Wells Fargo steals customers' money at the ATM, and they do not follow protocol in promising to credit a customers' account immediately.

On Friday, Dec. 16, I deposited $800 in an ATM. With this machine, I didn't have to enter an amount. It simply counted the cash. It counted $600, and it said it could not receive all the items. Unfortunately, it only returned $100. I am missing $100. At this ATM, there is also video footage. I called Wells Fargo immediately while I was still at the ATM.

I also called Wells Fargo on Saturday. I spoke with Chris and Marissa, Wells Fargo's escalation specialists. I'm not satisfied with the outcome. Chris tried to insist I could enter the amount on the screen, but that was not the case. Customers place the cash in the machine, and it counts the cash.

When I contacted Wells Fargo, my account was supposed to be credited $100. It never was.

Afterwards, I emailed the Wells Fargo's Board on December 17 and December 26,2022. I received an email on Dec. 26 that my claim was completed, but there was still no credit applied to my account. I called Wells Fargo again, but that office was closed.

A Wells Fargo representative told me I should go inside the bank. This is not acceptable. I have orthopedic issues and entering the bank in person is not always an option. COVID 19 is also resurfacing. For a Wells Fargo representative to suggest I go into a bank, especially due to my orthopedic challenges and during a triple pandemic is discriminatory. I do have a handicap placard for my vehicle.

Additionally, I have reported issues with the ATM before with Wells Fargo. The machines are always out of service or not accepting deposits etc. These messages and conversations are recorded by Wells Fargo.

I have filed other claims before and Wells Fargo always found out my claims and reports were true. It's no different this time. Your immediate attention and response will be greatly appreciated.

Worst bank I have ever dealt with they take forever to pay the merchant. I've been waiting for over a month to try to get paid for a service that I do for a client.

For over 2 months, i've been getting the same reply from WF dispute dept...we're working on it.
They said that Delta had not responded but that WF was making headway and Delta had 40 days to respond...well it's been over 40 days and today...same response except 30 days.
It's been a worthless effort to expect WF to follow thru and get this settled. I'm very disappointed in WF.
I called Delta and had a super person...resolved in 20 min.