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Well.ca has a rating of 1.97 stars from 169 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Well.ca most frequently mention business days, last time, and next day problems. Well.ca ranks 805th among Cosmetics sites.
No critical highlights yet
I'm extremely happy with how they resolved an issue of my shipment not having tracking info and arriving late. It worried me at first because I hadn't ordered from them before, but they handled it so well that I ended up ordering from them again soon after. I wanted to write this review because I feel genuinely grateful that there is a site I can buy natural products that largely aren't available for us in local stores. It's nice to have a Canadian company (that's not just Amazon) which has good services, fair prices, and products I feel safe using for us and our child. Thanks well.ca!
I have tried to order 3 times from Well and each time the web-site goes into Error mode. Really unbelievable.
Since Petsmart purchased Chewy the service has declined. They now use Ontrak for delivery in our area (LA) not Fedex. Ontrack is horrible. I live in a semi-rural area and Ontrak has repeatedly mis-delivered my packages to who knows were. I have had to report mis-deliveries and have the items reshipped several times. Ontrack delivers down the road and throws my packages in the dirt by the side of the road rather than driving up the hill to my home (we live on 23 acres). I have reported them to Chewy 4 different times and each time been told they will only use Fedex. However, today 12/16 my husband "caught" the driver trying to leave the package of Rx meds at the gate (wide open) and house within sight by 40 feet. Driver was too lazy to drive up to the house to leave it on the porch. I called Chewy, reported it again and told them I will no longer use them for my RX med deliveries. IF I see any food or other merchandise deliveries not delivered by FEDEX I will discontinue all use of them and purchase elsewhere or at my local store. It's sad that Petsmart are ruining a wonderful company. 3
Everything arrived on time, no complaints about this company, however ordered just once. Not enough items to keep me going back.
They have competitive prices and free shipping. It's like a drug store and health food store combined. I have stopped going to local drug stores because of Well.ca. They have excellent customer service. If something is damaged in transit, they will replace or refund the item very quickly, I don't even get asked to ship it back anymore (even when I used to ship returns, it was free return shipping). I have stopped going to Shoppers Drug Mart because of Well.ca. At SDM, I have had my time and money wasted due to missing, wrongly scanned or double-scanned items. At Well.ca I don't have to deal with lineups, rude shoppers, rude clerks or rude drivers. The items arrive on my doorstep and if there is a problem, I email them and get a replacement, without have to bring an item back to a store and line up. I save so much time from not having to line up and I save so much money in gas.
I'll start with CONS cause that's more interesting:
~~CONS~~
- waaay OVERPRICED compared to health stores. Their prices are only competitive compared to big corporations like Shoppers Drug Mart, Rexall, etc. that don't specialize in natural products. Otherwise, I've found most of what I'd need from WELL.CA carried at my local health store for anywhere from $5-$10 cheaper. That's a lot!
(Their prices have gone up a lot in the last couple of years since they've gotten bigger.)
- does not give you full ingredients list -- come on, even Sephora.com gives you ingredients list. This means you have no way of telling whether a product that is marketed as 'Natural' because it does contain SOME natural ingredients also contains toxic carcinogens, i. E. parabens, propylene glycol, etc.
~~PROS~~
- excellent communication, very fast replies and great about cancelling orders and returns
- fast shipping (for Canada at least)
- free shipping over $25, which is easy to hit considering the pricing
- good selection -- at least several brands of everything so you get some choice
Still, a good and reliable place to shop if you don't mind spending a lil bit more for the convenience and you already know what you're looking for!
I've ordered from them a handful of times and have never had any issues. Their regular prices are not unreasonable, and they have sales often. They also have a reasonable "free shipping" threshold. The only thing I find is that their shipping times are a little bit slow as they take a few days to process an order. Other than that, I've enjoyed my experiences with this company.
I have ordered numerous times here and had never any issues. The only negative thing is that they don't send out tracking numbers nor can you access them in your account. I never talked to anyone there except by email and they seem to be very friendly.
I've ordered from them many times and am always satisfied with the product I receive.
They have great customer service and their website is user-friendly. My only complaint is that as they gain popularity, their processing time gets longer and longer. A year ago, I'd get my package in record time (2 days) and now it takes 1-1.5 weeks.
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