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Claim Your BusinessWell.ca has a rating of 1.97 stars from 169 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Well.ca most frequently mention business days, last time, and next day problems. Well.ca ranks 805th among Cosmetics sites.
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I'm extremely happy with how they resolved an issue of my shipment not having tracking info and arriving late. It worried me at first because I hadn't ordered from them before, but they handled it so well that I ended up ordering from them again soon after. I wanted to write this review because I feel genuinely grateful that there is a site I can buy natural products that largely aren't available for us in local stores. It's nice to have a Canadian company (that's not just Amazon) which has good services, fair prices, and products I feel safe using for us and our child. Thanks well.ca!
I have tried to order 3 times from Well and each time the web-site goes into Error mode. Really unbelievable.
Really that simple. Never received the order. Contacted shipping (Tforce) and they said they delivered the package and its not their problem. I filed a dispute with my credit card company, not the type of headache I want to deal with right now. Update: Well.ca provided a refund, customer service was helpful and understanding. If you order from Well.ca, I'd call them first and update your delivery preferences to anyone other than TForce as you can specify which delivery service you want them to use.
Good quality products and prices, but i open up shipping box to find body lotion and deodorant items wrapped in further plastic... The planet is literally suffocating in plastic. This is no longer acceptable, if it ever was.
Products used:
cosmetics
I've ordered from them a few times but recently the shipper lost my order and Well.ca was unable to replace it. They did give me a refund but in the future I'd rather not be bothered with the inconvenience and will order from a company having the same products with more reliable shipping.
This was my first time ordering from here and my order started processing the same day which was great. Processing took about 3 days.The part that was annoying was the tracking. They didn't update it at all and when I got my order i was never told so it just arrived out of no where.It would have been better if the tracking was updated. But other then that i'm glad I got my order.
Stay away from them. They set up their website to charge you for shipping even when you've bought the required amount for free shipping.
Well... they've redeemed themselves in my eyes; they explained that in my region it costs more. However this should be clear from the start. Tsk tsk
Tip for consumers:
be careful to check the shipping before completing order and to not believe them re: free shipping until you check their asterisk that mentions higher fees
I bought Carina Organics styling gel, it could be a lot better, but I do like that no chemicals are used. It is also nice that the certified organic items are listed in green. I did find that I needed to use more than a small amount of styling gel, as the back of the bottom says in the directions. As well, it's something that does have to be put on a few times throughout the day, if you want hair to stay styling all the day. Therefore, I wouldn't recommend this product, if you are needed a stronger gel, that will last all the day. It's for my son, so not a huge deal to have to re-apply, but would rather have something to last all the day. I purchased the 8.4 fl oz bottle. I would recommend purchasing a bigger size if you find that you really like this product. I am not sure if they offer a larger bottle of this product, I ordered a few smaller bottles, so maybe it was all that they had, am not sure. I couldn't find a larger size at the time of my ordering. As well, do follow the directions on the back of the bottle that says: to style and hold, work gel from scalp to the hair tip.
This is an update to my previous review on the purchase of 2 bottles of Favuzzi EVOO, well.ca contacted me and corrected the situation promptly. That is why I am updating my review. I appreciate their customer service.
It takes them ages to process the order, and once shipped, it's moving at a snail pace. I've received items from Europe faster than from this website within Canada.
I have discovered that Walmart has a lot of the same things but much cheaper and FREE shipping so I will continue to use Walmart as my main stay.
I buy several times a year, and for several years, and for the last year or two, I noticed that the shipping can be very slow. I try to buy elsewhere when possible now, too bad for them.
Shop online at our Canadian health, beauty and skin care store and have everything delivered to your door.
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