Be careful when you buy specials as they very frequently try to charge full price. Sometimes I have caught it at the register and a couple of times I had to go back and get refunds.

Their "customer service" desk is literally never open, they have a sign claiming that due to "unforeseen circumstances" no one is available. You have to go through a staffed checkout line and then get them to send an employee over to customer service.

I and my family have used Weis to fill prescriptions for many years. The pharmacists used to be competent. Lucy especially was wonderful, knowledgable and friendly.

Unfortunately, in recent times their service has degraded a bit, and based on my most recent experience, we will be switching our prescriptions to Costco.

I went to pick up my prescription for NP Thyroid on Friday May 10th. I had been told it was ready. I have been filling that prescription exclusively with Weis for years.

When I arrived, I was told that in fact my prescription was not ready, and someone had mistakenly ordered the generic, which I had never tried before and which hadn't been on the market long according to her.

She said the earliest my correct medication could be available was Monday. She offered to let me try the generic and said she would give me enough to tide me over the weekend.

When I came back after shopping to pick up the prescription, she was gone and a gentleman was there. I paid $1 for the meds through insurance, not realizing that it was the full 60 pills of the generic until I got home.

When I tried taking these pills over the weekend, I had terrible side effects such as muscle spasm and racing heart. It felt as though I was actually being made hyperthyroid from them. Perhaps the generic time release is faulty.

I called on Monday and explained the situation. The first woman I talked to left me on hold so long I had to call back. The second woman claimed that she could fill the prescription properly with NP Thyroid, but she could not submit it to my insurance and I would have to pay for it out of pocket. She blamed my doctor for not writing the prescription to disallow filling with the generic, and she blamed me for picking up the full prescription of the generic.

I never saw the actual prescription, it was sent directly to the store, so I don't know what it said. But I do know that before this I'd never been given the generic.

The second woman didn't care at all--I mean not one iota--that the generic was intolerable and that I desperately needed my real prescription. She refused to connect me with a manager and refused to give her name, leaving me with no way to include who I received the terrible "service" from when I file a complaint.

Weis pharmacy made the mistake, actually two mistakes, and they refuse to take accountability for it. They've lost my family as customers.

I will now have to pay out of pocket and then hope to get some resolution by contacting Weis management and my insurance.