Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your BusinessWeightWatchers has a rating of 2.82 stars from 230 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WeightWatchers most frequently mention customer service, and point system problems. WeightWatchers ranks 162nd among Diet sites.
No positive highlights yet
Here I moved, for the first time started by going to the store and buying an apple cinnamon oatmeal for her morning breakfasts. The goods arrived and my morning, which gradually turned into a day, began with a wonderful breakfast of oatmeal. The taste is delicious, the setting is positive. I think that I will continue to buy goods from the range I saw. I am almost your regular customer.
I would give 0 stars if I could. By the time I figured out it wasn't working for me (4 wks) and tried to cancel, they informed me that I could cancel but they would still bill me for the next 9 months. It doesn't work for everyone, everyone is different, I'm sure they know this but take your money anyway. Because of this shady practice I don't recommend this program for anyone.
I tried twice to cancel on my phone, (I didn't care for the new program) and twice it said my account was canceled and twice I was billed. This month I was billed a third time and I used my PC to cancel. Finally, I think it went through. However, they refuse to refund me because they have no proof. I do have the email on my PC from this month, however, when I tried to retrieve past messages sent to them from my phone, there isn't anything stored on my account. So I am now out $68.85.
Tip for consumers:
It was frustrating and time consuming to attempt to cancel the account and then to have it rebill 3 times was daunting.
Products used:
Weight Watchers program
I ordered 3 boxes of chocolate swirl candy bar, I gotta tell you they are delicious! Got 1 box fine. Ordered 3 more all melted in the wrapper. These are not cheap. Called ww customer service and got a nice lady who was a little bit demeaning at the end of the call trying to get my money back. I said to her 8.99 is not cheap for small candy bars. She said "you got them for 3/$15" Really? And there is a disclaimer if chocolate is melted there is nothing we can do if you live in a warm climate. ( live in Buffalo N.Y it was 30 degrees when they came) She also said when they leave Tennessee its on me basically.Could this is where they melt? Alot of complaints about this. Maybe throw a cold pack in there to deliver a quality product? I ended up getting a 20% off coupon which did not cover the cost. So WW does not back up their products. Beware ordering chocolate! Your stuck with it if it is melted! Wow unbelievable WW. I really liked your company and these Chocolate bars helped me lose weight. Disappointed in your customer service!
I love the ease of Weight Watchers. The app is great. This biggest problem is with the management of WW. They change things often, they say only every several years but it has changed 3 times in 4years. They canceled classes making weigh in challenging. The feeling, if you are lifetime, is that WW has lost interest in you...is that because we don't have to pay if we're at goal weight?
WW keeps changing their model when the original one worked best. 0 point foods (aside from leafy green vegetables) eventually translates into 0 calories in people's minds and there is no such thing. The new plan is particularly ineffective for this who follow a plat based diet. Beans, legumes, etc are very carbohydrate and calorie dense. Allowing this to be a zero point food is not the same as meat products.
0 points also leads to over consumption of the foods in this category and underconsumption of foods that are healthy because they come with a high point price tag.
The program has gone down hill. I've tried it a number of times after each change and it's never been as effective as the original format. This last go - I lost no weight at all. If you are plant based and over 50, use my fitness pal. Track your calories make sure you hit your macros to ensure a healthy balance of foods. You and your bank account will be glad you did.
Was being the operative word. Have had great success in the past. Life happened with covid and the loss of 3 family members. Have read about many changes since Oprah became involved. Some ok, some bad. The challenge of canceling is a nightmare. The online workshops are not a great thing. But, when considering to give it another chance when signing up the question of what sex you were assigned at birth really left me appalled. No thanks WW.
I initially joined WW a few years ago and lost 40 lbs. I regained 10 lbs and decided to rejoin. The program is great--the app sucks. I constantly have problems with it tracking my Fitbit. I would give it a better rating, but the app leaves much to be desired.
Although I see some benefit, there are some areas where they drop the ball. They push to sell their processed food products which overall are not a healthy option vs a whole food. Secondly they promoted a free 60 day trail. Within the 60 days I realized this was not a good fit so I requested to cancel the membership. The app and the website was not user friendly, I had better results using my fitness pal. Lastly, what they fail to clearly communicate is in the small fine print you are still responsible to pay the 60 days. So I cancelled in May, due to pay June but still had pay for July and August although I am no longer a member. Please watch out for this. Unfortunately, it's a bait and switch, they bait you with free, it's not truly a free 60 day trail.
Products used:
Food
When you don't want to renew a subscription they hit you with a $41.00 cancellation fee. NEVER again WW. There are several other online apps to help people track their meals.
Tip for consumers:
Find another app to track meals, most are free.
Products used:
WW online app to track meals. Ridiculous cancellation fee for not wanting to renew a subscription.
Joined the new personal point program and found it to be too tedious with very little results. When I did smart points(green plan), I lost 1-2 pounds a week. This new plan I was told has a slower weight loss, causing you to stay longer and pay more money. I went back to the green plan smart points plan and lost weight again. Everything is now tied to your phone app and I always ate healthy foods on smart points, but now they are giving you points for eating a healthy vegetable and activity, which I always did also. Any recipes have to be found on the phone and the new plan is not sustainable. I only regret paying the money up front. Never again.
I have been a Weight Watchers life time member since the 80's. Unfortunately I had to return. I returned to my goal weight in 2019 and remained at goal through the pandemic. WW permanently shut down the WW studio I attended. As a Life time member at goal, you did not pay unless you were over goal weight. When they shut down in person meetings/studio, they offered on line meetings. I chose not to attend. Then WW decided they would change their policy and require you to sign in and report your weight despite life time status. They then charged my Credit Card for not signing in and recording my weight. When I caught on to this scam I called and cancelled my membership with a live representative, who apparently did not cancel my membership. I asked for a refund for the charges and was told a manager would contact me. Surprise they never did. However now they claim a manager contacted me via voice mail. They did not charge me for a couple months after I canceled may 2021. Then in October 2021 they decided they needed to resume charging me the monthly fee. When I called they said they had no record of me canceling and couldn't explain why they didn't charge me for 5 months but resumed for 6 months. They are now saying they can't help me from 2020 because I didn't return their voicemail. It is unfortunate because the program is great, however the management is very poor.
I tried for some weeks, but didn't work for me. I just lost 3 lbs. There are better free lose weight apps.
I purchased the WWs app and the charge was $19.99 per month! Okay - very expensive but I decided to give it a try. And it's a good app, just over priced. So I found a knock off for a one time cost of $4.00, but then had so much difficulty getting rid of the WW charge. Finally thought I had done it correctly, and still received the bill the following month. I recommend searching similar apps for your phone - great ones are out there that do exactly the same thing and do not chage $20.00/month!
Not as simple as it seems, but I suppose I should give it a better try..
You are paying them to weigh you when you can cut portions and weigh yourself.
My uncle was using this website for one year ago and he doesn’t have any changes in his body. Now he is feeling very frustrated in this website and he stopped using this service. They are not given him a best diet procedure and not only given good exercises for reducing the calorie.
Weight Watchers is even better. Start your path to losing weight and living healthier with the new Freestyle program. Plus get free recipes & tips.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.