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Claim Your BusinessWeightWatchers has a rating of 2.82 stars from 230 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WeightWatchers most frequently mention customer service, and point system problems. WeightWatchers ranks 10th among Diet sites.
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Here I moved, for the first time started by going to the store and buying an apple cinnamon oatmeal for her morning breakfasts. The goods arrived and my morning, which gradually turned into a day, began with a wonderful breakfast of oatmeal. The taste is delicious, the setting is positive. I think that I will continue to buy goods from the range I saw. I am almost your regular customer.
I would give 0 stars if I could. By the time I figured out it wasn't working for me (4 wks) and tried to cancel, they informed me that I could cancel but they would still bill me for the next 9 months. It doesn't work for everyone, everyone is different, I'm sure they know this but take your money anyway. Because of this shady practice I don't recommend this program for anyone.
I would give 0 stars if I could. By the time I figured out it wasn't working for me (4 wks) and tried to cancel, they informed me that I could cancel but they would still bill me for the next 9 months. It doesn't work for everyone, everyone is different, I'm sure they know this but take your money anyway. Because of this shady practice I don't recommend this program for anyone.
On December 13,2023, I enrolled in what I thought was a three-month subscription with Weight Watchers. However, I later discovered I had been enrolled in a full one-year subscription. To make matters worse, I was prescribed medication (Metformin) for weight loss, which caused adverse reactions. When I called on January 5,2024, to cancel the subscription once the three-month contract ended, I was told I had enrolled for a twelve-month contract instead. Despite my repeated insistence that I had only signed up for three months, the customer service representative told me to review my receipt and transferred me to a Watchers representative named Amy from the resolution department. I informed Amy I received several emails welcoming me to the Weight Watchers program but did not receive a receipt or contract. Amy denied me a copy of the receipt. When I asked to speak with a supervisor, my request was declined. I am disappointed by the lack of transparency.
Products used:
Weight Watchers and prescribed medication were mailed.
Do not sign up for this program because they will not let you cancel. I have broken my leg and they will not let me out of the program. I am no longer able to bear weight on my leg until it heals so I cannot weigh myself. There is no point in doing the program if I cannot follow the food rules or weigh myself, but they don't care. I am in a rehab program, so I am obligated to eat their food. I can't go to the grocery store. And they will not let me out. Please do not sign up please
Products used:
Core plan
Horrible customer service. Called because I wanted to cancel my membership after trying it for the 4th time with no success and they said we can cancel it but I'm obligated to pay for the next 10 months. After explaining as a previous member, there were no lengthy contracts and I wasn't aware they basically said too bad. Never again and the diet sucks anyways with all the tracking. There are plenty of free apps that do that. Save your money and sanity, you get nowhere with customer service…
I'm extremely disappointed today with the customer service I had received on the 24/7 chat on the app. I was trying to resolve a billing issue when I was told there was nothing that can be done and was hung up on. I've had a WW membership for many years and had never been treated like this. I had tried to cancel my membership last month only to be tricked into saying you hate to see me go and would receive a month for free, only to be charged the same day I tried to cancel. I'm on disability and on a very fixed income where I have to plan out to the penny every month. Now due to the $24.60 charge on my credit card I will be unable to play in full and get hit with interest charges. I feel like I was lied to and deceived but most of all just disappointed. I had planned to sign up again at the first of the year when I could budget it but will be looking for different options now as I will never come back to WW. I will make sure to let everyone know how WW treats their customers.
I signed up for 3 months printings rate to use the app...I didn't love it. The free calorie tracking app I already had was better. So I assumed it would cancel after 3 months... but no I just found out they have been auto charging my credit card for 17 months. I am not saying their services are bad, I would just recommend being very diligent about canceling when you are not using it bc they will charge you forever. It says try for free but I would be careful about adding any payment info.
STOP! Check the details, before committing to any WW "plan." Lack of transparency, particularly regarding their plans and payment. While they openly advertise "cancel at any time," what they really mean is, you can cancel, but payments will still be required until your plan is complete. I cannot see my plan details (length of time) under membership settings, only the payments I have already made. The link they provide to their CS email, results in an e-mail response, "this account is no longer monitored" (then why is the link there?). Hold time with CS phone is too long (I hung up). I believe my last payment (6 of 6) is now complete. It will be interesting to see if their system still bills me. I've used their online "cancel account" options no less than three times, but I've yet to see an e-mail confirmation (yes, I've checked spam). In my opinion, this is just another on-line company that takes advantage of "auto-billing," in which YOU are required to contact THEM to stop/cancel plan/payments. They hide the details of the plan(s) in the multitudes of advertisements and "spiel" that appear on their website. There's nothing new on their website or their app, that I didn't already know or can't do myself for free. Save your money. If you want to do WW, seek local meetings, library, or other online books.
Products used:
WW "Core"
WW will continue to charge you after you cancel. I canceled my membership in February, we are now in July & they continue to try & charge me. Ive had to contact my CC provider to tell them & provide emails proving I canceled my service earlier this year within guidelines of WW terms & conditions. The scale they offer is only compatible with certain phones, it was not compatible with mine (Samsung Galaxy note9), they need to be more specific on that & what phones their products are compatible with.
Food options are limited and I believe their point system is way off! My daily calorie intake was 500 to lose 20 lbs in 9 months for my wedding. I weighed 160.
Products used:
Weight watchers
Weight Watchers is a big scam. You pay 10 dollars a month to just log your points. You have to pay up to 100 dollars for the use of the APP. All weight watches wants is for you to BUY THERE products... If you place an order an have issues. YOU WILL wait over 1 hour for any help. Or over 30 mins if you use the Coaching Tool in the Web Site. Then they will not help you.
Would give 0 stars if possible. Saw a 3 months for $5 ad, got charged $15. After one month with no weight loss, the app turned off so I cancelled my subscription. Found out i got charged for 2 more months. When I called to complain and request a refund for the past 2 months WW refused to do anything about it
Products used:
App
I would give a negative star of I could. Do not sign up for anything or buy anything from weight watchers they will lock you into something and charge you monthly without ever using it! I could not get out of the so called contract I was snuck into and they refused to refund me! Had to cancel my card and get a new one to stop them from stealing my money every month! BEWARE!
I am a lifetime member and the old software was much easier to use and only took 2 to 3 mnutesto accomplish. Every year now they change the diet right before Thanksgiving and Christmas so you don't have the time to catch up. Its a shame that since OPRA got control it has gone way down hill. It is all a scam now!
This company has a very old and good reputation, however, they put you on auto-renew, and, when it renews, it is typically for 3 to 6 mo at a time. You cannot get a refund once they start billing, or re-start billing. They do not send notifications that they are re-booting your billing, either. In order to cancel, they make it as difficult a process as possible.
As far as the "new" program goes: The points system makes little sense and I found it to be not effective. You can think of calories as "points" just as well as the WW system and keep control of your weight in a much more efficient manner-no charge.
This company is a total fraud, scam, whatever you want to call it. I tried canceling because their point system did not make sense to me, for several months told them I was not interested, however, they continued to charge me. They told me I was obligated for a year because they gave me a 3 day period to decide and that was their terms. That is absurd! You don't even see results in 3 days. Don't give them your bank information or it will become a nightmare!
Tip for consumers:
It is a scam, don't give your bank info
Products used:
None
I cancelled my membership and it said it was cancelled but a month later and it's ony bank statement again! Called customer service and was told it will be a year before they stop billing which is BS! Never signing up for ww again!
Products used:
Weight watchers
I have eye problems due to autoimmune disease. Have been a lifetime member for about 30 years. The last 4 years with them closing so many workshops can no longer get there. Had to cancel my membership. Thanks for nothing.
I am very unhappy with the service as I believed that I would get a meal plan, as provided while reading the marketing info. Instead I still have to decide on meals. As my Fitbit provides all the other functionality for reporting food, sleep, etc. this is a complete waste of money. Also, zero refunds and I am locked in for 6 months instead of the 3 that was advertised. My recommendation is DON'T buy this.
Tip for consumers:
Just use the internet for healthy meal ideas, and log your intake/exercise and save yourself this needless expense!
Products used:
None, complete waste of money.
Very greedy vibes they just want your money no one really care about you or your personal goals.i signed up for a 3 months « commitment « I found it is less from the first week and wanted to cancel to safe my money. They charge about $50 for early cancelation. I read about the company scam and plan that abuse minors and find it absurd.
Tip for consumers:
Just eat healthy and move more do not waste time and money for this service
Products used:
WW app
Your rebrand fools exactly no one. What would be exciting is if you actually examined and took responsibility for the diet culture you've been peddling for decades, which is only making our world a more disordered and superficial place. Do better.
Tip for consumers:
N/a
Products used:
The program
PSA Don't order anything chocolate from WW during the summer. I have a store or studio near by but it is open with very limited hours and I kept missing them. So I decided to order online, only to receive my items melted and reconstituted, making the chocolate grainy and certainly less tasty. When I called WW I was told their refund or exchange policy excludes chocolate in the summer. Seems to me if they can't guarantee delivery in the state and consistency under which it is sold, they should stop sales in the summer. Her only solution was giving me a 20% coupon code for a future order. After blowing $50 on melted bars, this girl won't be making any future orders so I politely declined. Disappointed! Was looking forward to my chocolate treats.
Products used:
PSA Don’t order anything chocolate from WW during the summer. I have a store or studio near by but it is open with very limited hours and I kept missing them. So I decided to order online, only to receive my items melted and reconstituted, making the chocolate grainy and certainly less tasty. When I called WW I was told their refund or exchange policy excludes chocolate in the summer.
Closing my meetings has thrown me for a loop and I'm gaining I'm not one of the ones taking meds to loose weight
My weight watchers app stopped working and after a chat online with someone who didn't have a clue, I spoke to a rep. He was assigning a case number and said someone would call me. Now I spoke to someone for status and they had no clue about a case put me on hold and forgot me!
Got your chips you're paying more than a dollar for a little tiny bag they're horrible. Peanut butter chocolate mini bars don't even resemble peanut butter or chocolate save your money way over expensive caramel chocolate mini bars taste like sawdust save your money these are not worth it they are horrible.
Weight Watchers will tell you that you can eat what you want and still lose weight - and they're right, as long as you like vegetables. When I ate only food I liked, I was out of Points by lunch time. Their plan used to really focus only on weight loss, and let you lose weight by really eating anything. Now they are just one more plan that tells you to eat healthy food and exercise. You don't need to pay anyone for that advice.
Tip for consumers:
WW may help you if you really do want to change everything about your diet and become a really healthy eater - lots of support for that. If you just want to lose weight without making major life changes, this is a waste of money.
Products used:
Their Points system
I work for a company that we are allowed a discount through WW. After signing up and paying 8.95 for several months, out of know where they started charging me regular price for no reason.
Weight Watchers is even better. Start your path to losing weight and living healthier with the new Freestyle program. Plus get free recipes & tips.
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