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1 review

1 review with 1 star

8 reviews
19 helpful votes

At the time of writing, I'm shopping around the drag-and-drop website builder programs online. I really wanted to like because their templates, features and pricing looked very competitive. However, the quality and type of technical support is the most important factor to me. I saw their 'We are online. Chat now' box in the lower right of the screen and clicked on it so I could ask a few tech questions. Here is a copy and paste of the chat (all I did was remove my email from the transcript for the sake of privacy):

"We are here! - Online
Name : Richard
Email :
My place in the queue?
Estimated wait time?
Anybody there???
Folks, seeing that the quality of tech support is the most important factor to me in shopping for a drag-and-drop builder, this 'chat' isn't giving me a great first impression....

optionsPowered by"

I don't know if the person meant to be at the other end had gone off to the bathroom or something, but I got zero replies to any of my questions. I waited for 12 minutes.

Sorry,, but it's 1 star. Am moving on to consider Wix, Weebly, Squarespace and GoDaddy...

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By Anwar M.
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