• WeChat

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Overview

WeChat has a rating of 2.06 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WeChat most frequently mention customer service problems. WeChat ranks 62nd among Chat sites.

  • Service
    1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Doesn't get any worse customer service or experience than this.
  • They are asking you to scan your QR code from a chinese person.
How would you rate WeChat?
Top Positive Review

“I have used WeChat daily for four years.”

Geoffrey H.
6/16/20

I have used WeChat daily for four years. I use both versions, WeChat for mobile phone and WeChat for Windows 10 downloaded to my laptop computer. My experience has been that this communications platform is reliable, fast, bug-free. There has been no issue with adding new contacts. Similarly, the deleting of contacts has been a simple process. Approximately 90% of my use is with my laptop computer. I unreservedly recommend this WeChat application.

Top Critical Review

“Worst customer service in the whole world”

Richard L.
6/7/20

No reason that my account got blocked. Phoned or messaged customer service for many many times, no body answer your phone even they said they will answer. Replied Message is always the same, it is copied machine answer. Waste of your everything.so unprofessional. Do not use it if you can.

Reviews (32)

Rating

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Reviews that mention popular keywords

customer service (4) qr code (2)
Thumbnail of user tinal224
2 reviews
7 helpful votes
March 4th, 2019

I use Wechat on a daily basis, I find it very good, need to refer back to a previous message search for it. I find it better for texting than Whatsapp. Easy to block and unblock friends. No messages go missing. Translates text messages and it has an image translator.

Thumbnail of user chank
2 reviews
5 helpful votes
May 6th, 2015

Almost every Chinese person has a wechat account, it's a super useful chatting tool

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About the business

WeChat is a group chat mobile app that also offers video calls and voice chat.

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