• WeChat

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Overview

WeChat has a rating of 2.06 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WeChat most frequently mention customer service problems. WeChat ranks 122nd among Chat sites.

  • Service
    1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Doesn't get any worse customer service or experience than this.
  • They are asking you to scan your QR code from a chinese person.
How would you rate WeChat?
Top Positive Review

“I have used WeChat daily for four years.”

Geoffrey H.
6/16/20

I have used WeChat daily for four years. I use both versions, WeChat for mobile phone and WeChat for Windows 10 downloaded to my laptop computer. My experience has been that this communications platform is reliable, fast, bug-free. There has been no issue with adding new contacts. Similarly, the deleting of contacts has been a simple process. Approximately 90% of my use is with my laptop computer. I unreservedly recommend this WeChat application.

Top Critical Review

“Worst customer service in the whole world”

Richard L.
6/7/20

No reason that my account got blocked. Phoned or messaged customer service for many many times, no body answer your phone even they said they will answer. Replied Message is always the same, it is copied machine answer. Waste of your everything.so unprofessional. Do not use it if you can.

Reviews (32)

Rating

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Reviews that mention popular keywords

customer service (4) qr code (2)
Thumbnail of user richardl1006
1 review
3 helpful votes
June 7th, 2020

No reason that my account got blocked. Phoned or messaged customer service for many many times, no body answer your phone even they said they will answer. Replied Message is always the same, it is copied machine answer. Waste of your everything.so unprofessional. Do not use it if you can.

Thumbnail of user stephenb1414
3 reviews
11 helpful votes
September 17th, 2021

What the hell is the matter with the customer service on this site? I've been writing to customer service for about three months asking why the person that I send a friend request to doesn't get it even though after I type in her number, it says that it was sent successfully. I know that it is the right number that she gave me. I haven't gotten one reply back from customer service. What the F is going on with this site? They don't understand English or are they just so goddamn lazy not to write back? I can see why that website gets terrible reviews. It would be different if they wrote back. Any other members have the same problem as me? Anyone ever hear from the $#*!ty customer service? So pissed off!

GUYS: if you ever use the shake function and you come across a girl name Haggar Griffin, she is the former porn actress named Eva Lovia. Check her out! She is like most of the women on this site, drop dead gorgeous but don't have money and will ask constantly to buy her either Google Play cards or ITune cards. What a whore!

Thumbnail of user caseyr74
1 review
4 helpful votes
April 15th, 2020

Worst possible user experience. Too slow, heavy and buggy.

Crashes way too often. Adding a friend is so cumbersome. It just hangs... Not user friendly at all.

Thumbnail of user markm2223
1 review
3 helpful votes
June 21st, 2020

3+ days to unsuccessfully resign into we chat after i reset my phone... your friends need to verify with passport and bank details just for you to resign up. I used we chat for 8 years when I lived in China. Joke app which scams your deets

Thumbnail of user nos8
1 review
2 helpful votes
March 2nd, 2020

Have attempted to connect and communicate with several people I met on another site. Wechat is completely disfunctional. Waste of time.

Thumbnail of user df517
1 review
0 helpful votes
September 26th, 2021

Waardeloze app die constant crasht, niks anders dan troep. Wanneer ik een bepaalde foto eil versturen sluit de app automatisch. Gewoon troep

Thumbnail of user mikej397
1 review
4 helpful votes
July 27th, 2019

If you get a Hong Kong phone and try to use WeChat to pay for necessary things like food, taxi, train, the MFs block your account for a measly HK$100. No customer service. Nothing AT ALL! Don't even download this. Go with WhatsApp, Telegram etc etc. It's just a bull$#*! app. Just to see how much of a BS app this is, I bought THREE (3) HK numbers and THREE (3) mainland numbers and they ALL gave me the same f*cking problem! Don't use this app. Tencent should get their act together or perish.

Thumbnail of user axisfusioni
1 review
8 helpful votes
August 13th, 2019

Total Nonsense App. Useless App... Its not international social Platform. Worst social App in world. My account stuck at security check -- find one or more current wechat users... what the $#*! it that. I have only one account and i tried to register with my mobile number but these useless chinese did not get me register on it.
Uninstalling the $#*!...

Thumbnail of user alc107
1 review
2 helpful votes
October 3rd, 2018

Account put on "protected" status because of lack of use. I followed all the steps to reactivating it--even having a friend attempt to verify me--but it never worked. Contacted WeChat help on the website (can't on the app because cannot access the app) to no avail. This is not a good experience for customers.

Thumbnail of user rl194
1 review
10 helpful votes
August 8th, 2019

We used the app for our communication with our business partners in China.
We were pleased with the functionality of the app. But after 6 months or so, our account got blocked out of the blue with no further explanation.
Unblocking the account proved to be impossible after many frustrating attempts.

After contacting Wechat the only thing they give you is a standard reply referring to the same useless 'unblocking procedure' that won't get you any further in solving the problem.

WeChat clearly doesn't give a sh*t whether their users are able to use their app or not.

Thumbnail of user lihsienl
1 review
1 helpful vote
October 22nd, 2019

I prepaid to WeChat to make international calls to landline. It worked twice then quit working. It even deducted money from my account when the calls didn't get through. No help from customer support either.

Thumbnail of user snom
1 review
6 helpful votes
September 25th, 2019

I still can't believe HOW BAD this app registration process is. We failed to register at home, twice, because of a ridiculous "security check". They are asking you to scan your QR code from a chinese person. So we found a chinese person, but it failed, because they are only allowed to do this once per month. So we came to china, needed to get a mainland china phone number including registration of our passport. Found another chinese person to scan that ridiculous qr code, then sending/receiving SMS failed. - This app is a big piece of something. As opposed to claims on some websites, we never needed wechat or wechat pay, could do everything we wanted without it, any person claiming this app is a MUST have for tourists is spreading nonsense in my opinion. I'd rather skip China as a tourist than having to deal with this app. Fortunately, we never missed it.

Thumbnail of user zhaungy
1 review
0 helpful votes
May 7th, 2018

In Chiangmai Thailand at Three Kings monument zone. If do you have a shop that can paid by wechat pay will be convenient for us...

Thumbnail of user ceciliah22
1 review
7 helpful votes
May 12th, 2018

My wechat account got frozen and I tried to unfreeze it. Went through the appeal form with wechat, sent them 10+ emails but nobody ever reply my emails! Now I am unable to log in or cancel my account. Unbelievable! Doesn't get any worse customer service or experience than this.

Thumbnail of user rinng
1 review
9 helpful votes
July 16th, 2017

I just installed Wechat on phone & made a new account since I am a new member. The sign in was easy to fill out; however I have to receive a code in order to complete my sign in. Didn't receive a text from Wechat so I click the resend button... no luck so I tried the calling option. It Worked! Wrote down the code & typed it out. BUT NOPE apparently the code that they gave me was incorrect. Pressed the calling option again; typed in the new code & yet again incorrect code... yah I'm done... I prefer skype or facebook msg.

Thumbnail of user jinbret
1 review
0 helpful votes
February 9th, 2017

There is no non-binary gender selection when making accounts why wouldn't you simply put other options in the gender selection options menu?

Thumbnail of user virginiala
2 reviews
17 helpful votes
October 11th, 2014

Wechat is the most worst application, because it function make so many in a relationship couples end up broken!

Service
Thumbnail of user yanniet
1 review
8 helpful votes
December 16th, 2013

Wechat is the most worst application, because it function make so many in a relationship couples end up broken!
Too many privacy settings! Is better BLOCK WECHAT FROM MALAYSIA. PLEASE!
Make so many people trying to betray by using this app!
The disadvantage is very serious spoiled the good relationship couples!

Thumbnail of user himanshuj
1 review
2 helpful votes
July 24th, 2014

Worst ever. U cant even get what they promiss to give,

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About the business

WeChat is a group chat mobile app that also offers video calls and voice chat.

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