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WebstaurantStore has a rating of 1.73 stars from 845 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WebstaurantStore most frequently mention customer service, credit card, and return shipping problems. WebstaurantStore ranks 29th among Restaurant Supply sites.
This company responds to reviews on average within 4 days
I ordered a bunch of mason jar drinking glasses as favors for a bridal shower then etched on my own design. They were very inexpensive and were exactly as described. Maybe not the highest quality, but considering the low price they more than met my expectations. There was a small issue with delivery, but I contacted customer service via email and a real person responded in less two hours and corrected the error. Customer service experience was one of the best I've had in a very long time. Exceptional. Will definitely use webstaurant again.
First, shelves are nice looking but they do bend by about an inch or so in center of each shelf. The weight i have (4 bins of vinyl albums per shelf) is under maximum recommended weight and evenly distributed. Second, I would like to order additional parts and found it very difficult to contact this company. They don't make it easy on the website to contact and there is no phone number. I did send an online email, but never got a response as of today, 3 days later. The online chat bot is useless. You would think someone would respond quicker when it comes to a sale of more items.
Had what I needed. The shipping is a little high, but I ordered it anyway. I'm going to shop around, but I believe this is going to always be my best option.
Prices are great. Shipping and handling gets you in the end Bought any way14 inch if perfect for serving drinks. Any bigger an it is to heavy.
Thank you for your review, Sharon! I am happy to hear that the price fits your needs and the trays that were purchased are perfect for your drinks! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
Try this company i had no problem ordering what i needed it was quick fast and easy. Now i just have to sit back and wait for my order to come to mydoor step.
Thank you for your review, Pam! I am glad that you were able to easily and quickly find everything you needed. If you ever have any questions or concerns, please reach out to us at help@webstaurantstore.com and we would be happy to assist you!
... but the shipping is a lot for me. Suppose that is not their fault, but overall I am happy with all my Webstaurant Store purchases. I have purchased food for personal consumption, kitchen utensils, large SS tables, etc. for my small business.
Thank you for your review, Stephanie. I am very glad to hear that you are happy with your purchase! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please let us know if you have any further questions or concerns by emailing us at help@webstaurantstore.com.
Need web search to be more forgiving and not so accurate. Your shipping costs are way out of line. Looking for new source.
Thank you for your review, Leslie. We appreciate your feedback on the search bar on our site. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
The reason I chose to place my first order with this website was the pricing. And they had exactly what I wanted.
Thank you for your review, Tina! I am happy to hear that we were able to provide items that you needed at a great price! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
I ordered a case of coconut water and IQF fruit from Websteraunt on May 14th. It was scheduled to arrive NLT May 20th. However, only the coconut water arrived on time. The reason this is not a bad review is because when I emailed them about the delay they responded right away. Not only that, when I explained that I wouldn't be able to receive the order after a specific date, they totally understood and gave me a new estimate of when the order would ship. COVID is impacting many businesses so I won't fault them for delays that they couldn't have possibly predicted. Just got the IQF fruit today. Am going to try them again when things go back to normal.
Thank you for your review, Liz. We are not able to guarantee our delivery dates but do try to provide the best estimates that we can. If there are any delays in shipment or in transit, we will communicate them to you via email. If you have a specific need-by date, we ask that you communicate that to us by leaving a note in the order comments section at the time of checkout. If you have any further questions or concerns, please email us help@webstaurantstore.com!
I purchased these for an event. They are very well constructed and sturdy. I absolutely love the 2 tone look.
Thank you for your review, Zina. We are thrilled that you enjoy the chafing dishes you purchased for your event. If you have any questions about any orders or products, feel free to reach out to help@webstaurantstore.com and we will be glad to assist.
Great Site with very competitive prices, and kind of a one stop shop for just about all you needs to run a food service business, but the Shipping kills you, the more you buy the more it cost. Need to have free shipping if you spend X amount of money. Most people cant afford or wouldn't order enough to justify the $90/month for free shipping.
Thank you for your review, Frank. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. As to Webstaurant Plus, by enrolling for $99 a month you can receive free shipping to your selected location on orders over $29. To do so, you must be registered on the site, have a saved credit card, and be shipping within the contiguous United States. In order to enroll, please follow the following link: https://www.webstaurantstore.com/plus/. Webstaurant Plus now includes an optional net 30 payment program through a third party company called Blue Tarp, offering even more benefits for the $99 a month subscription fee. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
Good site with many products, but shipping costs were very high... almost the same as the items purchased.
Thank you for your review, Glenn. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
I love the selection of products but feel strongly that all items, when a certain amount is spent, should ship for free. The shipping on my additional items cost more than the products. I removed those items and will shop for them locally.
Thank you for your review, Patricia. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you have any further questions or concerns, please don't hesitate to email us at help@webstaurantstore.com.
I am always delighted at the range of products you offer, and the quality of the products you stock.
However, I am always disappointed at the cost of shipping those products to me. Today, I ordered 5 boxes of latex gloves with a cost of $18.95. The shipping cost was $21.46, more than the product cost.
I frequently order on Amazon. My shipping costs are regularly much lower even on larger volume/weight orders.
I encourage you to enter into negotiations with the Shippers, including USPS, UPS and FedEx to see if you can lower your shipping cost.
Thank you for your review, David. We try to offer the most products we can at competitive prices. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
I rely in WebstaurantStore for my Personal Chef business. They always have the item I am looking for or a great subtitute to get the job done. The pricing is more than fair as well.
Thank you for your review, Karla. I am glad that you have been able to find the products that you need on our website. If you have any questions or need assistance, please feel free to contact us at help@webstaurantstore.com.
Great prices on the glass products in it would have been a five star rating if the shipping options were better, cost me just as much to ship as an actual product itself. Overall though, this is the second time I'm ordering from here and very happy with the product.
Thank you for your view, April! I am happy to hear that your overall experience with us was positive!
Since we do our best to offer the lowest prices possible per item, we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included.
If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
So far so good, but shipping cost is ridiculous. This will limit my orders. I am too small to justify a PLUS membership.
Thank you for your review, Beth. We are glad that overall, you like the products and our website. With regards to the shipping costs, since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Should you need any assistance in the future, please reach out to help@webstaurantstore.com and we will be glad to help.
I love to order from websteraunt for baking needs. The products are always as described and sturdy.
The only thing i wish is that they had reduced shipping for orders over 25 dollars.
I would order here a lot more if that was the case
Thank you for your review, Christien! I am happy to hear that overall, you are happy with the service and the products that we offer on our site. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts.
Most of the items we sell on our site are eligible for Free or Discounted Shipping with an active Plus subscription which is $99/month and can be canceled at any time. Customers that are ordering multiple times per month find this service beneficial and money-saving. If you are interested in learning more about this service, please visit: https://www.webstaurantstore.com/plus/ or feel free to chat with us live through the site or email us at Help@WebstaurantStore.com with any questions that you may have!
Great product lines and parts availability. Shipping is a bit too high though. My product selection was less than the shipping cost. This makes it undesirable to order online.
Thank you for your review, Denis. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Be sure to watch out for the “Free Shipping” banner on select items throughout the site. If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
Great to be able to order what I did online. Shipping cost seemed steep, though (2.5 times my purchase), so I'll have to re-consider making any future purchases..
Thank you for your review, Joseph. I am glad that you enjoyed the product and that you were able to find what you needed on our website. With regards to shipping, we do not absorb shipping costs into our wholesale prices. Because of this, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you have any questions about this, or other products, feel free to email help@webstaurantstore.com and we will be happy to assist.
I have found their selection and service to meet or exceed expectations. I see another reviewer doesn't care for restocking fees... Alright, Snowflake, make better purchase decisions. I_never_ give_ANY_ business all of my trade. I am judicious and buy what I believe they can offer_reliably_. Sometimes that means not buying online. If I buy online, it is MY responsibility to do so eyes open. This business is getting repeat purchases from me because of a) availability, b) selection, and last but far from least c) I have not been disappointed. This purchase_will_ be a test however: electronics. We shall see how it goes. Based on history, I am not too worried.
Thank you for your review and kind words, Jay. We appreciate your business, and are thrilled that you have enjoyed our products and our service. If the electronic equipment you order has any issues, just email help@webstaurantstore.com and we will be happy to assist you!
I have used this site several times and I'm always pleased with price, availability, quality, and speed of delivery. The only downside is the shipping rates are a bit high. That being said, I have found that even with the shipping rates, the overall cost usually comes out less than other sites.
Thank you for your review, Jerri. I'm happy to hear we are meeting your needs! We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included, and it sounds like we're doing so. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
Web restaurant really handled my problem professionally and In a timely manner. I am really sanctified
Thank you for your review, Theresa! I am happy to hear that our customer service was able to help you with your problem quickly and professionally. If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
Be sure to order accessories as I did not realize that the holding/proofing cabinet did not come with racks.
Thank you for your review, Whysa! I am happy to hear that you found our site easy to use and found what you were looking to order. When ordering a product we always recommend reading the details on the items page to ensure that you receive all the parts that you require for your business. We also recommend using the "You May Also Need" section below the picture of the item on the item's page for all compatible parts. If you still have questions about a product on our site, feel free to reach out to our customer service by chat or email at Help@WebstaurantStore.com.
Great products and speedy delivery but outrageous shipping charges. Love that there are plus size aprons available. The cobbler aprons, however, were small and didn't work.
Thank you for your review, Paula! I am happy to hear that you were able to find an apron that worked for your business and was able to arrive to you quickly. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Most of the items we sell on our site are eligible for Free or Discounted Shipping with an active Plus subscription which is $99/month and can be canceled at any time. If that’s something you are interested in taking advantage of, you can learn more and subscribe here: https://www.webstaurantstore.com/plus/. If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
Can't wait to get my product! I always have trouble finding products in the stores. This site was a life saver
Thank you for your review, Tara. I'm happy to hear you found your baking supplies on our website! If you have any more questions or comments, please don't hesitate to reach out to us via Help@Webstaurantstore.com.
Re-habing a house. New steps are a bit steep so needed some way to "slip-proof" them. Webstaurant had the widest selection.
Thank you for your review, Sardha. I'm glad you were able to find a product that worked for you. Please note that our products are intended for commercial use and we are not able to advise or advocate using products for anything but their intended purpose. If you have any other questions or concerns, please reach out to Help@WebstaurantStore.com.
Gain trust and grow your business with customer reviews.
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
Thank you for your review, Kimberly. We are glad that you found what you need and that we are able to be competitive pricing wise. If you have any questions, or need any assistance, please email help@webstaurantstore.com and we will be happy to assist.