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WebstaurantStore has a rating of 1.73 stars from 845 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WebstaurantStore most frequently mention customer service, credit card, and return shipping problems. WebstaurantStore ranks 29th among Restaurant Supply sites.
This company responds to reviews on average within 4 days
I ordered a bunch of mason jar drinking glasses as favors for a bridal shower then etched on my own design. They were very inexpensive and were exactly as described. Maybe not the highest quality, but considering the low price they more than met my expectations. There was a small issue with delivery, but I contacted customer service via email and a real person responded in less two hours and corrected the error. Customer service experience was one of the best I've had in a very long time. Exceptional. Will definitely use webstaurant again.
First, shelves are nice looking but they do bend by about an inch or so in center of each shelf. The weight i have (4 bins of vinyl albums per shelf) is under maximum recommended weight and evenly distributed. Second, I would like to order additional parts and found it very difficult to contact this company. They don't make it easy on the website to contact and there is no phone number. I did send an online email, but never got a response as of today, 3 days later. The online chat bot is useless. You would think someone would respond quicker when it comes to a sale of more items.
I have ordered many things in the past through webstaurant store. I love that you can get what you need but they're shipping prices are astronomical. Finally had to say enough is enough wanted to order replacement latch for my food carrier. A $17 part that's about 2 oz of plastic. And they want $21 in shipping sorry there is no way to justify this.
Beware when ordering things from this online store. They have rules they don't really make the buyer aware of. They also do not tell you if and item will not be available very easily, you have to find and read all the fine print.
So, overall they sell lots of items and some good one's. It's just if you make a mistake when ordering they will not return your funds right away. They hold the funds!
Tip for consumers:
Try and find a restaurant supply store near where you live and support that local business, they can and usually will get the same items that Webstaurant sells.
Products used:
Store credit only if you have an issue with bad items. Some items will ship right away, but if they are out of stock and they don't tell you that or you miss that when ordering you are screwed and will not get things you are paying for very quickly.
Thank you for your review and feedback Peter! If you have any questions regarding stock availability before purchasing please reach out to our Customer Solutions Department and we can assist you in confirming quantity! You can reach us via our live chat or email at help@webstaurantstore.com.
I bought some cups on 08Jan22. It is now 25Jan22. The tracking indicates "Processing". I do not know what that means. I had hoped to have my purchase long before now, so I have contacted the company about 5 times to inquire about the status of my purchase and to offer to pay more to get it here faster. My main problems is that no will respond to me at all. I guess I am bothering them too much. I am not sure.
Thank you for your review, Robert! I am sorry to hear that you not only haven't received your order yet, but that you have not heard from our customer service team. If you double check the email you are using, our email address is help@webstaurantstore.com. You can also try using our Live Chat, and our representatives will be glad to assist you with this that way as well! We look forward to hearing from you and helping you with this.
I love this store, but unless you buy into their monthly "Prime" shipping plan, they charge at least triple actual shipping costs. Example: $48 in merchandise that weighs 3lbs, $34 shipping, and I'm in the same postal zone that they are. They do have great prices but unless you spend $100 +, you're better off looking elsewhere.
Tip for consumers:
Order more than $100
Products used:
Kitchenware
Thank you for your review! As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Certain items do ship for free though! Be sure to watch out for the “Free Shipping” banner on select items throughout the site. If you have any questions about the shipping costs, please feel free to reach us at Help@Webstaurantstore.com.
Excessive shipping prices are what you get as they make up the profit the "lost" when giving you a deal on their items here! Wow! It seems that there are those in agreement with me about the excessive shipping costs! Look at the other reviews! Are you all trying to save the flailing post office all by yourselves?
Thank you for your review, Steve. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. Please keep in mind we cannot guarantee shipping estimates unless you choose 2nd Day or Next Day shipping for in-stock items. You can always reach us through chat directly on our website or through email when you have order or product questions. As to our carriers, we do ship UPS, FedEx, and through regional partners throughout the US but we do not ship through USPS.
That being said, we do have a free shipping subscription. Plus is our new program created to provide better service and free shipping to our customers. By enrolling for $99 a month you can receive free shipping to your selected location on orders over $29. To do so, you must be registered on the site, have a saved credit card, and be shipping within the contiguous United States. In order to enroll, please follow the following link:
https://www.webstaurantstore.com/plus/
If you have any further questions, please feel free to contact us or visit our FAQ page below:
https://www.webstaurantstore.com/ask.html
If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
They are a great company, but be aware that they will try there to conceal their phone number to contact them. Also, make sure after you first order something they do not automatically enroll you in Webstaurant plus. It was extremely tedious to get my subscription canceled.
Products used:
Bought some party tables and chairs.
Thank you for your review, Daniel! I am sorry you did not have a great experience with us. As an online-only retailer, most of our contact will be through email or Live-Chat, as that will typically be more efficient. We will also not sign customers up for WebstaurantStore Plus, customer must register the subscription on their own. They can also then cancel at any time. If this issue is still ongoing, please let us know and we will be happy to help.
I would LOVE to give them a 5-star rating, but I currently sit waiting for their choice of shipping company to deliver my equipment. I have asked them to use a different shipper, but their reply is that shipping would increase - even though I am signed up for their "Plus" shipping. This makes me feel like the thousands of dollars I have spent don't matter to them - let alone the thousands in additional equipment I still have to order, or me as a customer. Their products/equipment are great, but using Estes shipping is a horrible business decision on their part. Will likely spend my big purchase dollars elsewhere, as waiting a week or more for delivery on equipment that is sitting less than an hour away from me is unacceptable.
Thank you for your review, Lori. I am sorry to hear that you have had continued issues with one of the carriers that we use. Since you are a Plus free shipping member, the shipping cost for Plus free shipping items would not change if we did restrict Estes on your account. The only issue that you may encounter would be a slight increase in shipping for the non-Plus items. The reason why it would increase is that we use many different carriers to quote the cost of shipping to you in the cart and when the lowest cost option is removed (Estes), we would select the next lowest carrier which may be a little more expensive. Since we do not offer flat shipping rates or build the shipping cost into the cost of the item and we calculate them real time when you place the order, there is a possibility that it would be more expensive to use a different carrier.
If you would like for us to restrict Estes, we are happy to do so, but we want to explain why you may see higher shipping than previously on the non-Plus items. I am happy to work with you on this if you email at Help@WebstaurantStore.com and put it to the attention Emily A.
Shipping was almost the same as the items themselves.
You say to order more items and the shipping cost goes down. This is not true.
The only reason I bought them is because my litter sister needed them for a school project.
Shipping price TERRIBLE. You are taking advantage of your customers.
Thank you for your review, Joann. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. Please keep in mind we cannot guarantee shipping estimates unless you choose 2nd Day or Next Day shipping for in-stock items. You can always reach us through chat directly on our website or through email when you have order or product questions. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
I accidentally ordered 2 of 1 item. Tried to contact customer service immediately, but was informed item had shipped. Order had been placed approximately 10 mins. Prior. Will not return due to so many fees. Did not receive satisfactory answer to my problem.
Thank you for your review, Betty. We pride ourselves on our ability to process orders quickly and we do not guarantee that you can modify an order or cancel it once placed. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any questions or concerns, please email us at Help@Webstaurantstore.com.
I purchased 14 Fire extinguishers. I requested at the time of purchase that these be of the current year. The reason being? Fire Extinguishers by code have to be rebuilt every 6yrs.at a higher cost than regular inspection, thus an old unit does not have the same life expectancy and has additional premature costs built in when acquired. I chatted with a Rachel O. At the time of my order and made my request clear. Case # **************. When the units were received 2 of the 14 were 2020 units and not 2021. I again live chatted with a representative, Theresa who informed me the company would not exchange the units. Very disappointed with their response considering, I had done all the right things to make the purchase satisfactory. I'm giving three stars only because of the pricing, which was very competitive. Sorry to say, their customer service team needs a lot better training.
Tip for consumers:
I cannot give a tip. I went up and beyond to make my order satisfactory, the company failed!
Products used:
Fire extinguishers.
Thank you for your review, Daniel. When customers purchase extinguishers from us, they should arrive with a little less than a year left on its tag for serviceable life. The extinguishers also should arrive fully charged. If this is not the case for your extinguishers, please reach out to our customer service team so that we can resolve this for you.
Love the selection - but shipping is way too high. Even with the membership. Will likely cancel it and buy elsewhere for no reason other than that the shipping is so high.
Raquel Rodriguez
Finding my product and ordering was easy. The shipping was expensive. I did not get a discount for Black Friday.
Thank you for your review, Raquel. I am glad that you were able to easily locate your product and place the order. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you are registered on our website to receive email flyers, we did send out flyers on Black Friday and Cyber Monday. While there may not have been discounts on shipping for entire orders, there were many sales on individual items themselves. If you are not registered, registering your email on our website will get you weekly flyers with discounts on various items. If you have any questions, please email help@webstaurantstore.com and we will be happy to help!
I LOVE THIS BUSINES BUT LAST ORDER CAKE BOXES WAS VERY LOW QUALITY AND DAMAGE HOPE THE NEW ORDER GET BETTER
Thank you for your review, Karla. I apologize if the cake boxes weren't up to the standard that you expect from Webstaurantstore. Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process.
There are rare occasions where our carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Traces with ground carriers take approximately 1-3 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution. If your concern regarding the damage was not resolved, please reach out to us with your order number and we can look into this for you. You can email us at Help@Webstaurantstore.com and put it to the attention of Jarrod.
I hope they read the text and only send me the mop bucket and not the whole item all over again and charge me for it then I'll give my final review
Thank you for your review, Elisia. I am sorry to hear that you are having issues with your mop bucket! I can look into this situation further with you, but I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Emily.
Great supplies for a food related business and great prices on everything but shipping, that is rather high.
Thank you for your review, Sasha. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Certain items do ship for free. Be sure to watch out for the “Free Shipping” banner on select items throughout the site. If you have any more questions or comments, please don't hesitate to reach out to us via Help@Webstaurantstore.com.
I ordered a door handle told 2 day delivery! Paid extra for it! Got it a week later! Lost customer because of it! I'm ordered something else to give another chance! If it says 2 days delivery it shouldn't be when factor ships it
Thank you for your review, Ronnie. I am sorry to hear that your order was delayed past the expected delivery date. Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.
If you need your order more quickly, you may select Second Day or Next Day in your shopping cart (availability dependent on your location). These options guarantee that, as long as the items you’re ordering are in stock, the order will be prioritized in our system and arrive by the end of the following business day (Next Day), or the end of the second business day (Second Day). These options are not available for common carrier orders. Inclement weather may cause shipping delays that are not covered by this guarantee.
I am unable to locate your order without your account information or email address but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Emily A.
I needed a replacement hose but had a difficult time finding the part on the website. I was determined to find it so I did, but it took quite a bit of guessing to find the parts page.
Thank you for your review, Stanley. I'm happy to hear you enjoyed the process and were able to find what you need! If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
Shipping seems a little high, and I could not find where to enter a coupon code, but they had what I wanted so I placed the order. I have purchased for my workplace, and for myself, from WebstaurantStore and really like the variety of products, but sometimes get a little "sticker shock" when the shipping is added.
Thank you for your review, Daniel! In regards to shipping, we are a wholesale website and do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts.
Most of the items we sell on our site are eligible for Free or Discounted Shipping with an active Plus subscription which is $99/month and can be canceled at any time. You can subscribe here: https://www.webstaurantstore.com/plus/.
In order to enter a coupon code, click the green cart button in the upper right-hand corner. On the “Cart” page, look to the lower right-hand side directly below your Cart ID. Here, you will see the coupon box. Enter your code and select “add.” At this time, all valid coupon codes will be applied immediately.
For our current coupon codes please visit our blog by using this link: http://www.webstaurantstore.com/blog/. Here you will find all of our monthly deals. It will also give you the option to enter your email address so you can automatically receive coupons every week. If you ever have any questions, don't hesitate to email us at Help@Webstaurantstore.com.
Paid for monthly Plus membership and did not receive benefits of discounts on shipping. I emailed support and never received a response back.
Thank you for your review, Rebecca. I was not able to locate your account using the information provided. For the Plus discount to be applied, the items must have the blue "Plus" ribbon, and the total of those Plus items must be over $29. If your order is fulfilling the requirements for the Plus program, please either try emailing help@webstaurantstore.com again or try our Live Chat, and we will be happy to help you!
I have completed the latest box and there were many bottoms leftover. Do I need to start counting my items? I am not receiving 80 lids and 80 bottoms. I am losing money because of this oversight, What will you do to satisfy me staying with this company?
Thank you for your review, Mack. I am sorry to hear that you may not be receiving as many lids as you should be. If you receive a product that has both bottoms and lids, please check that you have the proper amount of each. If you are missing any lids or bottoms, please reach out to help@webstaurantstore.com with your order number and we will be happy to assist you.
Their products are quality and arrive quickly. Their prices are low but their shipping costs are high. They are good about replacing any damaged items.
They give store credit for reviews so I took part in reviews. They suddenly placed a limit on the amount of store credit any one customer cold receive. I accepted that though I hadn't done anything wrong racking up points and even had pictures proving use of the products.
I have since tried to access their website to look for more items to buy using money and they won't allow me access to their website. I believed at first the website was down due to maintenance but it has been much too long and I still can't access the website. It states that the site can't be reached because "webstaurantstore unexpectedly closed the connection". I contacted the website and heard nothing from them. They though don't have any issue continually to send me daily promotion emails that are now nothing more than spam to me.
Thank you for your review, Tonya. I am sorry to hear that you're receiving an error and unable to get on our website. I'd be happy to take a look at this for you to see what could be going on. Please reach out to us at help@webstaurantstore.com and put it to the attention of Kaelea and we will get to the bottom of this!
Low prices yes but I bought forks and spoons medium grade soo bad I called and they asked for a restocking fee. In my opinion I orered in good faith that medium grade would be fine for my restaurant. Ended up throwing them away.
Next I ordered the wrong lids to go with the cups ordered at the same time. I order in advance so to not run out at my restaurant. I found I ordered the wrong lids and now they won't return because the 30 days have passed.
Their low prices are good but I think after a couple of these experiences I could have paid more and saved with better customer service?
I am a driver of a commercial vehicle and am quite used to going to warehouses and do not understand why I cannot pick up my order?
Thank you for your review, Larry. We operate completely online so all orders need to be placed directly on our website and shipped from one of our warehouses. These locations are purely distribution centers and are not designed for customer pick up. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
The shipping price shown for my order was $5 LESS than what I was charged after I hit place my order -no explanation - rather "bait and switch!"
Thank you for your review, Joy. I'm sorry that you had an issue with the shipping calculation. The shipping that calculates on the final payment screen will be the final amount you pay. I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Jarrod.
It was very easy to find what I was looking for the descriptions helped me make my decision and the checkout process was eazy. ( I wish they would have showed the total including tax before I paid, not that it was a deal breaker but it would be nice to know)
Thank you for your review, Craig. We are glad that you have enjoyed our website, and that you have found it easy to use when deciding what to purchase. If you have any questions or need assistance, please email help@webstaurantstore.com and we will be happy to help.
Gain trust and grow your business with customer reviews.
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
Hi Jeremy, thank you for your review. I understand your concerns regarding our shipping and handling charges. We calculate these fees based on various factors (weight, dimensions, distance the order is traveling, applicable handling costs, etc.) to ensure fair pricing. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.