WebstaurantStore

We purchased plates from their site, however the picture of the back of the plate had a different number than the plates that arrived.The picture on their site clearly showed the number. I was told that if it is the same color and size it is the same plate as I received. The number is the same as plates I currently have but look nothing like the ones I got. In order to return them, I am charged a 20% restocking fee and the cost of shipping. No compromise.Very poor customer service.

I tried to contact Customer Service after I ordered and was NEVER able to get ahold of anyone. The automated Chat kept repeating "unable to help" and there is no phone number available to call. Be aware that you will be ignored after they take your money.

I tried the breakfast sausage the links and the patties a few times, the results were run. I mean The runs. Your going to the bathroom its not going to be nice.

They only put 49 pieces in a package that should contain 50 pieces and take unfair profits. Judging from the fact that they are not showing any will to resolve this issue, it seems like they are deliberately trying to package it that way to take unfair advantage. They make profits by deceiving an unspecified number of people and do not take responsibility. Is this really an American company?

I accidentally duplicated an order for a 60 in gas range and then contacted them within 2 hours to cancel the order. They refused and pretended it has already processed. That is not true.
So they are going to charge me a huge return fee and shipping fee for nothing. I can buy whatever I need thru amazon or katom. I still have 10 appliances to purchase and will never use webstaurant again. They are charging me $1117. 88 to cancel an order I placed 2 hours prior.

Ordered a shelving unit and their own packing slip shows they didn't ship the posts, just the shelves. You think they would send the posts, but no. Their own packing slip shows they didn't ship them. What a scam

HORRIBLE COMPANY and COMPLETE SCAM! Took $524.46 of my money without ever shipping a product. Had to dispute the charge with my bank to get any resolution.

ASK ME FOR SCREENSHOTS, chat transcripts. I have it ALL!

Order: xxxx3016
Item: Regency work table 36"x72"
Description: "ships in 1 business day" for Plus members. I am a Plus member. (WAS——cancelled!)

Spent over 3 hours begging Supervisors in Customer Service to get this product shipped.

1. Order on Wed, 2/28/2024.
2. Writing this on Sat, 3/2/2024. No product shipped, but "kindly" informed "It is in stock and ready to ship in our warehouse".
3. As of last night, I was charged $524.46 LAST NIGHT for the order, but they still have not shipped the product and cannot give me any timeframe when they will ship it or when it will arrive.

This company is a complete scam. They do not supply the products they claim or advertise on their website. They do not meet their obligations. Their Customer Service is ABYSMAL at the very best.

Avoid this place at yours and your bank account's peril!

First and last time ordering from these CLOWNS
Ordered 3 different sized skillets
Received them in a single cardboard box with ZERO Packaging material
I didn't want to open the box after hearing the clatter coming from inside
Now I'm stuck with 3 scratched skillets which I might as well keep cause by the looks of the return policy I'd be losing money returning them for restocking fees
Y'all should be ashamed
Good day
John

Item arrived damage and webstaurantstore.com wouldn't offer to replace the item. This happens when using cut rate shipping services like FedEx. I was offered a 20% refund and countered with a 30% which was accepted by their representative. After the agent agreed to refund me 30% I was only sent a refund of the lower amount of 20%. I do not recommend this vendor as they're unwilling to stand behind their product when it's damaged by their shipper. I recommend and use UPS for my business as the workforce is compensated more favorably which results in a better shipping & handling experience.

I ordered on small bottle of ice machine cleaner, and when I was completing my purchase the shipping did not show up, it just checked me out and then showed shipping of around $17 dollars. I immediately tried to cancel because it said it had to be done within 15 minutes. Every time I pulled up my order number, it said it was still processing and no action could be taken. When I finally reached someone, they said it had been processed and could not be cancelled. This was also on Saturday or Sunday when the order was placed. This company advertises good pricing and then steals from you through shipping costs.

I ordered a water filter from this company. After paying the shipping of over 70% of the cost of the product, it arrived. I installed the filter and unfortunately there was a very small leak from the seam of the filter. I re-installed the old filter and checked that it did not leak and asked the company for a replacement filter. After learning that there could be a 40% restocking fee, i was also told that the supplier required that i make a video of the leak with pictures from several angles and pictures of the date code on the filter. I was shipped this filter the week prior, mind you. Once i went back in, pulled out the ice machine to manage the water flow, got back under the sink and put the new, faulty filter back on, i got a video of the leak and sent it in per instructions. A couple days later, i was asked to do it again so i could take a shorter video, more pictures, including a date code that was smudged on a filter that i received the week before from this company. All of this is ludicrous, and insulting. I cannot help but to believe that these policies come from the top of this company to discourage having to do the right thing. I would advise that you just move on when looking for products offered by this company. They are bad middle agents with no integrity or culpability.

I placed my order on 7-21-20. It's 7-30-20 and I still have not received my order. Lesson learned, if you need the order for something urgent, order from Amazon. Shipment is much faster and a lot cheaper (or no cost if order is over $25). This will be the last time I will order from WebstaurantStore.

I placed an order 2 weeks ago and payed extra money for fast shipping. Still did not get the toggle switch yet. I emailed them, unfortunately no one respond. I end up loosing customer because of them.

I bought a turbo air bottle cooler from them, needed door seals couldn't find them, called customer service,and no one would help me, they want you to do everything and just give them money, I called Parts Town and no problem, got help immediately. Websturant coustomer service Sucks!, I do not recommend them to anyone.

Good luck getting in contact with someone. Be prepared to battle with the warranty company. No direct number th talk to a live person.

I ordered some mobile shelving and received a shipping confirmation the same day. However, the order didn't really ship until 2 days later making the initial tracking estimated wrong 2 days and a weekend. The customer rep did nothing to resolve the issue except suggest I contact the shipper to see if it could be expedited. No refund of shipping charges, only a 10% reduction offered on their 30% restocking fee for my mistake of believing the information they supplied. Will avoid them in the future.

I have used this site for many years just pray you don't have to return an items. If you do it willl cost you almost 60% of purchase price I just paid $27 in restocking fees. Do your self a favor use other reputable merchants One should not have to pay outrageous amounts for restocking.

I have ordered multiple times from this company giving them hundreds of dollars. Recently my packages have all came in busted and broken. Shopping has not even shown up and I had to be refunded for damaged products 3 times in a row! They done nothing to satisfy me after this occurring, told me that I would have to pay for overnight shipping which is well over $200 when it was their fault. Such an inconvenience. If you run a business they will make you lose customers. Your products will never be protected. They come in trash bags.

Purchased a refrigerated pizza prep table for my business. Shortly after placing the table in service, rust began showing up on the appliance. Appliance was only cleaned with mild soap and water (no harsh chemicals). The product is advertised as 304 stainless steel; however, 304 stainless is pretty much impervious to rust. When I contacted the warranty department for Webstaurant, I was told that rust is not a warranty issue and there was nothing they could or would do for me. DO NOT buy anything from this company. Spend a bit more and get a USA made quality appliance that is made with true 304 stainless!

Stay away. Bought several items from them and they were the wrong sizes a described in the description. Called 7 times to return and was told several times could not return? Than finally got a terrible representative and said could return and was going to be charged 20% restocking fee and also shipping! They ate terrible and also wanted pictures showing not opened and goes on (look pics) defiantly stay away. You might think your saving money and you are not! If things come damaged they tell you to go to there. We bought from webrestaurent and they direct ship to you and any problems they don't stand behind! Just shove you off!

Terrible customer service. Terrible experience. Shame on me for not reading all of the poor reviews before attempting to do business with this company. Move on and find another supplier, save yourself the disappointment and aggravation.

I regret to say that my experience with Webstaurant has been nothing short of a nightmare, and I feel compelled to share my story here to warn others about the challenges I've faced. While their email responses and customer service interactions have been prompt and polite, the overall service has been nothing short of chaotic.
I placed orders with Webstaurant months ago for tables and table bases, and it's been a cascade of issues ever since. Here are some of the problems I've encountered:
1. Persistent Shipping Delays: Time and again, Webstaurant has failed to deliver on their promised shipping dates. This inconsistency has resulted in significant disruptions to my business operations, causing delays that I couldn't afford.
2. Lost Shipments: Incredibly, some of my shipments have simply disappeared in transit. This has not only added to the delay but has also left me dealing with unnecessary stress and uncertainty.
3. Damaged Items: When shipments do eventually arrive, it's not uncommon to find items damaged. It's disheartening to see a lack of attention to detail when it comes to quality control and packaging.
4. Excessive Shipping Times: Even when items do make it through unscathed, they often take an unreasonably long time to arrive. Waiting for weeks to receive essential items has taken a significant toll on my business's operations.
5. Ongoing Lost Shipments: My most recent ordeal involves yet another lost shipment. To make matters worse, the estimated delivery time for replacements is an astonishing one month, which is simply unacceptable for an order as straightforward as four small tables.
The culmination of these issues has led to an overwhelming increase in stress and financial losses for my business. My business opening had to be delayed for months due to the unavailability of these tables, which subsequently impacted our ability to schedule inspections and operate effectively.
I hope that by sharing my experience here, other potential customers will exercise caution when considering Webstaurant as a supplier. While I understand that no company is perfect, the level of disarray and inconvenience I've experienced is simply unacceptable.
In conclusion, I implore Webstaurant to take these recurring issues seriously and implement substantial changes to their operations. As a loyal customer who expected reliable service, I believe it's their responsibility to rectify these problems promptly and prevent them from recurring in the future.

I've been a customer for 2 years almost and suddenly they keep canceling all my order due to some payment verification issue when I literally use their own rewards card and absolutely 0 help from customer service they will just close the chat or hang up if they can't hep you. I spend about 1-2k every 3 months and such a shame that they won't even bother to look into this issue. Horrible experience.