Easy to navigate, easy to buy, competitive prices, fast and reasonable shipping, what else could you ask for? A definite "go to" when I'm looking for a part.
Bought a walk in cooler through Webstaurant and on of the connectors was the wrong size and they did not care and told me to call Norlake. They showed no concern for one of their suppliers selling me a poor product.
Norlake was even worse because they talked to me like there products could never have a problem and that my installer (who has 25 years experience) must have made a mistake. I even showed the pictures but they just ignore me.
NEVER BUY A NORLAKE PRODUCT.
Thank you for your review, David. I am sorry to hear that your Norlake arrived with the wrong connectors. For products like Norlake, we do ask that customers go through the manufacturer for warranty/troubleshooting issues as the manufacturer provides the warranty and is better able to troubleshoot the product for you. If this is still ongoing, please email us at Help@WebstaurantStore.com so we can revisit this with you.
If you make a mistake in your order don't expect ebay type help. They charge you 30%restocking fee and you pay for shipping. You pretty much pay for the item twice.
Love the selection - but shipping is way too high. Even with the membership. Will likely cancel it and buy elsewhere for no reason other than that the shipping is so high.
Clean, quality rolled oats. Ordering online is simple and the product delivery time is satisfactory. Contents are safely packaged and consistency throughout is consistent.
Thank you for your review, Michael. We are glad that you enjoy the rolled oats from our site, as well as the way the product arrives. If you need any assistance or have any questions, feel free to reach out to help@webstaurantstore.com.
I want to left review about webrestaurant.com
Poor customer service. Never again use this store.
They make me waste money when I buy something from webrestaurant.com
DON'T WASTE MONEY AND TIME WITH WEBRESTAURANT.COM
MY ORDER #*******
I purchased over $800.00 of shelving unit. When it arrived it wasn't the product that was shown on their website. After several emails and phone conversations they agreed that the product was not "as shown" and issued me return labels. The shelving unit was received back in their warehouse on May 22,2023. I watched my credit card for the refund for several weeks and did not see it. I contacted them several times and I got ever excuse possible. In the meantime I paid my credit card off all except the refunded amount they owed me. I received my current credit card statement which did not only show their charge still on it but an addition $60.00 of interest. I contacted them immediately to see if they would pay the interest rate. They denied my request. If they had processed the refund back in May when they received the merchandise I would not have been hit with an interest charge. Between the issues of trying to return the product and the lengthy time for the refund I would never order from this company again!
Thank you for your review and I am sorry to hear about your experience! If you have any additional questions please feel free to chat with us or email us at help@webstaurantstore.com.
Ordered canoe cut femur bones from WebstaurantStore.com. Picture and description clearly show full length canoe cut bones, weighing approx. 3/4 lb. each. What I received was 10 lbs. of small, irregular cut bones, some even in thin slices. I ordered the bones for my large dog. I cannot feed him any of this; the bones are too small. When I pointed out during our chat session the discrepancy of their description and picture and what I actually received, all they kept saying was they sent me the correct product. I even sent a picture of what I received (bones in the bag) and the pic of the bones from their site (full size bones) and they still wouldn't budge. They even went so far to tell me that their femur bones are for restaurant use and that I shouldn't feed them to my dog. LOL! If I can't feed their cow bones to my dog, I sure as heck won't feed it to people.
UPDATE: Their response to my review is pretty much what they told me when I participated on a live chat. The bones I received ARE NOT FULL LENGTH canoe cut femur bones as pictured on their website. They have all been cut in half or thirds lengthwise. Of course they were cut canoe style to expose the marrow; that's the whole point of the product and why I ordered it to begin with! As for whether I should feed these to my dog or not is none of their business and they should have kept their opinion to themselves. My VET has agreed raw marrow bones are a wonderful treat for my dog and whole heartedly encourages it. As it turns out, I found a local butcher who provides me with the full-length canoe cut femur bones I need.
Thank you for your review, Lillian. I was able to locate you order to look into this further. The bones you received are canoe cut because they were cut down the middle to expose the bone marrow. We try to provide the most accurate images of our products as possible. However, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us prior to placing your order. This item is intended for commercial restaurant cooking purposes and is described as such on the item’s page. This would not be recommended to be fed to a dog as we recommend all products on our site to be used in commercial settings. If you have further questions or concerns that you need to have addressed, please feel free to reach out to us at Help@WebstaurantStore.com.
Great site for all your kitchen needs. Had a problem finding one item I was looking for. It was a charbroiler griddle combo that goes on top off a 4 burner stove.
Thank you for your review, Mark. I'm glad you enjoy using our website for your kitchen needs! If you ever need help finding an item on our website, you can reach out to us via chat through a link on our website, or through Help@WebstaurantStore.com. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
Huge selection with good prices. Site had all I needed for making it through the upcoming holidays. I do believe that I will place more orders with Webstaurant store in the future.
Thank you for your review, John! I am happy to hear that you were able to find everything for your business for the holidays with our vast selection of products all at a great price! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
WebstaurantStore is great. Easy to use and they have everything. Quality products, good prices and very convenient. They have everything you can't find in a regular store.
Thank you for your review, Andrew. I'm glad we've been able to help! If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
They have bad customer service. The company charges shipping for returns and a 30% restocking fee. I do not recommend this company. They do not even deserve a one-star rating.
Thank you for your review, Carrie. I am sorry to hear that the items you purchased did not suit your needs. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. We also outline this procedure on our website for all customers to see on our Conditions of Use Page. Please let us know if you have any further questions.
WebRestaurant store offers quick and easy ordering with an easy to use web site that makes it easy to find what you're looking for. Once you sign in, past orders pop up for referral. Thanks, WRS!
Thank you for your review, Jody. That the website is easy to use is a great thing to hear! If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
Ordered 2 freezers, was told they would not be shipped for 40 days, cancelled the order and
Then reordered and they never processed the order, and when questioned they placed the blame on me, Totally irresponsible and should NOT be in business.
Thank you for your feedback and we are very sorry to hear about your experience. This does not sound like how an order is processed by our company, and we would be more than happy to look into it further for you. I know this comment was posted several months ago, but if you still have concerns please contact us as help@webstaurantstore.com
I have looked everywhere locally for the product and could not find it . I decided to look on line for it. I am so happy I was able to order this product, hope it's to my liking.
Thank you for your review, Lisa! I am happy to hear that you were able to find the item that you were looking for that you were unable to locate elsewhere. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
2 months after confirmed delivery still no product AND they charged me $66 for a refund. After they confirmed the package was sent to a non-existent address they resent it to the same address WITHOUT MY CONSENT.
Thank you for your review Sam. I do apologize for any confusion or inconvenience surrounding your order! I was able to review the order and what has transpired thus far. The order was placed on 8/7 and everything shipped out on 8/13 to the shipping address that was entered when you placed the order. The shipping address is included in confirmation order emails so our customers can follow up with us if they entered something incorrectly. I see that you had contacted us on 8/17 stating that you had not received the order, and we started a trace with the carrier. When the carrier was not able to locate the original shipment we offered you a replacement order or a refund, and you confirmed a replacement order. When we advised that replacement orders will go to the original address (due to tax purposes/laws) we recommended cancelling the replacement order so you could place a new order to the correct/updated address. We also then submitted the refund request for the order. If you have any further questions or concerns, please feel free to reach out to us at Help@Webstaurantstore.com.
Do not buy any materials. Most of materials are too low quality and junk to use them. And they never accept to return them with unreasonable response. Please do not waste money.
Thank you for your review Samuel, and I am very sorry to hear that you are unhappy with the products you received. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com.
Had what I needed. The shipping is a little high, but I ordered it anyway. I'm going to shop around, but I believe this is going to always be my best option.
Thank you for your review, Kimberly. We are glad that you found what you need and that we are able to be competitive pricing wise. If you have any questions, or need any assistance, please email help@webstaurantstore.com and we will be happy to assist.
Do not recommend them at all, sends me to manufacturer of a item they sell. Bought a globe mixer that was not working correctly and they told me to go to globe for a return if i wanted to..
Thank you for your review, Nestor. I am sorry to hear that you were unhappy with the service that was provided. With a lot of the items on our site, we do not hold the warranty for the unit. In most cases, the warranty is held by the manufacturer directly, so in order to get service, parts, confirmation of defect, or troubleshooting under warranty, we will direct you to the manufacturer. I have checked into the Globe mixers that we offer on our site and I do see that Globe does take care of their own warranty so they should have been able to assist with it not working correctly.
Have you contacted Globe for this assistance? Were they able to help to get the unit up and running?
If this is still an ongoing issue and Globe was unable to assist, please reach out to us at Help@WebstaurantStore.com with your order number and put it to the attention of Emily A so that I can look into this further with you.
I have been on so many websites looking for items and this is, by far, one of the best and easier sites to find items. I love the items I have already received and I plan to do more shopping here.
Thank you for your review, Dawn! I am happy to hear that you were able to find the products that you were looking for on our site! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
Overview
WebstaurantStore has a rating of 1.9 stars from 851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 25th among Restaurant Supply sites.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- Lititz, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Matthew! I am happy to hear that you are easily able to locate the items that you need on our site at a great price. I am also happy to hear that we are able to get the items to you quickly and at a reasonable cost. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.