WebstaurantStore

I have been buying large and small supplies from Webstaurant Store for 6 years and they have been consistently excellent. I originally found them shopping on price alone (for which they were always competitive). I soon figured out that their webpage interface was so good at allowing me to filter my search so quickly that it was saving me a ton of search time. I would even use it to refine my search, find the item, shop it for price elsewhere on the web and usually buy it from Webstaurant anyway because they had the best price and service.
I have easily made over a hundred orders from Webstaurant and there have been very few mistakes. When that has happened, they've taken care of it immediately and with almost no hassle on my end. My orders are easily trackable. I've used them so much that we were moved into a customer category that gets us expedited shipping but best of all, a dedicated account representative. Valerie is cheerful, resourceful, prompt and has always been a pleasure to do business with. Anytime I have a problem or a question, she finds a solution. She has never once left me hanging. I supply 3 separate kitchens primarily from Webstaurant in a multi-million dollar operation. I also get a lot of information requests from peers in a national organization we belong to and I always recommend this company. I honestly don't know what more you could ask for in an equipment supply company.

This is a "HORRIBLE COMPANY".
They know nothing about the products they sell and

The reason I ended up ordering it is because their webpage is not designed properly, and instructions
Were lacking. (They should fix their webpage so that people do not order the wrong version of the equipment
They want also 30% restocking fee and have to pay the shipping costs.

I accidentally ordered the worng item (a 36" high table base instead of a 30" high table base).

I realized that my order was incorrect 5 business days before it was scheduled to ship. I contacted customer service, explained that I order the wrong base, and said I wanted to cancel or change my order. They said they ordered it through a vendor and would have to check with them. A couple days later they said that the vendor responded and that it had already shipped; however, the tracking number they provided showed that it did not ship until 2 business days after I contacted them. They said I could return it once I received it, but that there was no way to stop the order.

I ordered a second table that was the correct height and requested a return authorization.

The return included a 30% restocking fee and I was responsible for shipping costs. That's reasonable and clearly stated in their return policy; however, I haven't received a refund of any sort and I'm still trying to get my money back 1 month after the return was delivered to them.

The new table base I received had a scratch, but I don't want to deal trying to get it replaced. All in all I paid more than twice as much for a damaged product. In hindsight their low prices don't look that good.

Don't Do Business with WebstaurantStore.

Not sure what is up with all the negative reviews... I'm not a big restaurant, cafe, or whatever. I'm a stay-at-home mom who drinks a pot of coffee a day, and every cup gets a shot or two of Torani syrup. This is the only place I can find Torani syrups at a decent price, and they have a crazy awesome variety--I can get any flavor I want in the full-sugar version. I DO NOT like sugar-free syrups, and that is mostly what our World Market sells (yuck--hate sugar-free). Even though I have to pay ground shipping on my order, it is still at least $2 less per bottle than anywhere local (on sale) and $3 less than on Amazon per bottle. I buy these syrups by the case, and every one (this is at least my 3rd order) has arrived on my doorstep intact, well-packaged, and each bottle is in a plastic bag to contain any unfortunate breakage.

Speaking of shipping--I get my orders within 2-3 business days. In fact, my most recent order took one day. ONE DAY. I ordered the syrups yesterday, and they showed up on my doorstep today. Unreal. The great range of products, super fast shipping, and tidy/secure packaging is what prompted me to write a review for this place.

Do yourself a favor and just order from Amazon. Shortest story I have: I ordered 2 DunJoe Misting Fans for our employees that work hard in the heat. BOTH of them came and did not work. My husband took them out of the boxes, tried them, they DID NOT WORK. He even played around with them thinking maybe there was something he could do to fix them. Nothing... Which is fine right?... because things happen. But when I asked how to return them I was told there was a 30% restocking fee. My response was "so you guys send things that don't work and still get 30%?" And they said oh, well you didn't tell us they didn't work.
From then on they have been back and forth with us and the manufacturer and they have asked for details, pictures, videos of them not working, etc. I'm sorry but who has time for that? It's either I do what they ask, or I eat $265. This is just not how you run a business. This. Is. Why. People. Use. Amazon. They are easy, understanding, and don't give their customers a hard time. Again, do yourself a favor... move on. Do not use Webstaurant. Waste of money but even worse... waste of time. You'll see in the pics, just 2 misters in the box waiting to be returned.

Never order from this website. I was charged $28 for 2 day shipping to have my order by Christmas. I placed my order on the 15th and it was supposed to be here by the 19th. On the 23rd I requested to cancel, since it had not been shipped yet. They said it would be cancelled. On the 26th I sent another email as it was still showing "pending". Now DEC. 31st, they are shipping an item I no longer need, and telling me it cannot be cancelled. Horrible. My shipping is just as much as the product I ordered, and I had to wait over 2 weeks to be sent?

I was placing this order for my son and suggested a less expensive place, but he would not. He told me he had ordered others before but they were not as good quality and would only order these.

I ordered some aprons for around $30 plus shipping came out to $51. Then was alerted later my address was incomplete. To complete the address and continue shipment I was charged another $14 so I paid. The whole shipment was then returned. No reason. They only offer a partial refund for returns and which I was still charged $27. For something that cost $30 and wind up with nothing was very disappointing. Things happen, whether I missed it or the system was at fault for the initial incomplete address. Who knows. So I offered to meet them in the middle just resend the whole thing and charge me again minus the refund. Basically clean slate reship even with a penalty charge. But They refused and I would end up paying almost $90 for aprons that cost $30. Not worth it anymore. I asked to speak with a manager and at first they were reluctant and deflected my request. Finally when the manager replied just reiterated what was previously said. No customer service. I was under the impression that Webstaurant was in the business of selling and shipping merchandise but I guess I was mistaken.

I purchased 3 bar stools from this company. When they arrived they were scratched and discolored. I could not believe that they shipped this product in the condition that it was in. I reached out to their customer service and was basically told that since there were no defects and the only issues were cosmetic, they would not give me a full refund. I was also told by their rep that over time the chairs would get normal wear and tear so to them it wasn't a big deal. I told the rep that when I spend $400 on 3 new bar stools they should not be marked up or look used. I will NEVER purchase anything from this website and would advise anyone else to think twice. It cost a fortune to have the items shipped back plus they charge a restocking fee. I ended up with almost less than half of what I spent on the purchase. This company is a total rip off! I can't believe they are still in business. Save yourself the hassle of horrible customer service and terrible products. Take your money elsewhere and spend with a reputable company that values customer service and their products.

It's easy to use and has everything I need to run my small home baking business. The prices are fair and cheaper than my local baking stores. I look forward to placing another order soon!

I was doing business with WebstaurantStore and loving it. Then I placed an order and I received an email stating that my order was on hold and that I needed to provide a copy of my driver's license and/or a bill showing my billing address and credit card number.

Wow, that's weird, I thought it was a phishing scam. Turns out it's not. Suddenly Webstaurantstore decided that a repeat customer, with zero problems, is a fraud risk for a $67 order. They shifted our business relationship from great to non-existent.

I wrote a complaint stating it's unreasonable to request a copy of someone's driver's license to buy coffee online, especially when I'm a repeat customer in good standing. I received a response stating there was "suspicious activity from my IP address". Which is complete nonsense. So not only are they wrong but they're now implying they're monitoring my computer connection? WTF? They basically said, yeah it's an inconvenience but just provide the information we requested. They even acted as if they were doing me a favor by not cancelling the order and giving me a chance to comply.

WebstaurantStore is acting very suspiciously and demanding information I would not provide to any online business. Again, keep in mind this was for a $67 order. It's not like I was buying a $10,000 cappuccino machine.

Well, I'm now very worried about the security of my credit card number and other information I've shared with them. Demanding such info as a copy of one's driver's license is what scammers do when they're attempting to steal someone's identity.

I was definately nervous ordering from here as everything was way cheaper than Amazon, which I usually order from & trust. The Shipping is expensive BUT I got my products PLUS shipping for less on Websturantstore.com than the products & free shipping on Walmart & My trusty pal Amazon! I did regular shipping & still receive my packages in 2 days which is crazy because I have Amazon prime & im still waiting on things from Amazon that I ordered the same day as my order on websturant! I would definately reccommend & keep using in the future! Also, for the people who say the recieved unexpected shipping amounts or complain about the amount of shipping, they tell you the amount before you even check out!