• WebsiteBox

WebsiteBox

Overview

WebsiteBox has a rating of 4.32 stars from 723 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebsiteBox most frequently mention customer service, real estate, and mark sanchez. WebsiteBox ranks 3rd among Website Builder sites.

  • Service
    103
  • Value
    102
  • Shipping
    31
  • Returns
    27
  • Quality
    88

This company does not typically respond to reviews

Positive reviews (last 12 months): 40%
Positive
2
Neutral
1
Negative
2
36
See all photos

What reviewers want you to know

Positive highlights

  • A special shout out to Mark Sanchez who really knows his stuff!
  • There are not enough words to describe how satisfied I am with Jenny-May's superb customer support.

Critical highlights

  • The one star reflects their lack of empathy and customer service.
How would you rate WebsiteBox?
Top Positive Review

“Had a chance to work with them”

Bornio B.
1/3/24

We worked with my friend on quite a good project which referred to the real estate sphere and we demanded a good website, because we realized that it would our calling card if the project would be launched. We have applied for services to these guys as the pricing was rather affordable for us, and their designs which they published in testmonials were looking attractive. We have built the website of our dream due to them, but unfortunately the idea with the real estate business faded. But I'm not disappointed. I'm moving forward!

Top Critical Review

“The Worst”

Marcia G.
5/4/23

My site has been working just fine up until February 2023. The Home value tool stopped working sometime in February or maybe even before February, and they still have no ETA on when it will be fixed. I keep getting the same response every time I contact them, "We're working on it". Now I have to go find another Home value tool to use in my ads. So frustrating!

Reviews (723)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (183) mark sanchez (30) customer support (44) web site (19)
Thumbnail of user abuv2
1 review
0 helpful votes
May 28th, 2023

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Thumbnail of user irinar39
1 review
0 helpful votes
November 9th, 2021
Verified purchase

I am so grateful for highly skilled and very professional customer services at WebsiteBox. From the moment I contacted them about website, Tiffany was delight with answering all of my questions. After signing for the Plan, I was connected with Travis and he was very quick and responsive and created an awesome website for me in less than a week up and running. Mike followed up on IDX approval steps, making everything move quick and smooth. I could not be happier to have my website with WebsiteBox! They are great!

Products used:
Website design and hosting

Service
Value
Shipping
Returns
Quality
Thumbnail of user mauriw1
1 review
0 helpful votes
May 20th, 2021

Jenny-May one of the very top top support techs I've ever talked to, right up there with my Apple & Google Business techs! Very professional, super nice, eager to help, creative, collaborated & offered suggestions I had not thought of. Followed up with me several times, easy to reach & responsive. Very very satisfied happy camper here! Jenny-May a great asset to WebsiteBox!

Service
Value
Quality
Thumbnail of user michaelm6678
1 review
1 helpful vote
March 30th, 2021

Let me tell you I was skeptical about WebsireBox just because the pricing was so reasonable. I was considering developing my own using wordpress. I am so glad I did not do that. Signing up for their premier service I was assigned this amazing person Jenny-May Ruttan, she is like me having my own web developer on staff. She is a dictionary of knowledge and a work horse. Best of all she has answered every phone call I have made. I guess I have good timing. This was a great decision!

Tip for consumers:
Let me tell you I was skeptical about WebsireBox just because the pricing was so reasonable. I was considering developing my own using wordpress. I am so glad I did not do that. Signing up for their premier service I was assigned this amazing person Jenny-May Ruttan, she is like me having my own web developer on staff. She is a dictionary of knowledge and a work horse. Best of all she has answered every phone call I have made. I guess I have good timing. This was a great decision!!!

Products used:
website design

Service
Value
Quality
Thumbnail of user sherryw341
1 review
0 helpful votes
November 6th, 2021

I was referred to this site by a colleague and I was thrilled with the prices, service and modern templates! My account rep Tiffany Valverde was quick to respond to my requests and extremely helpful. She helped me customize a website perfect for my real estate needs. I would highly recommend this company to any realtor that needs a fresh modern look.
Sherry Walter
Beverly & Co.

Service
Value
Thumbnail of user henryr245
1 review
0 helpful votes
January 27th, 2021
Verified purchase

A huge thank you to Candy from WebsiteBox for a jaw dropping website that puts our competitors out of the water. We couldn't be more grateful for her continuous communication and putting up with us as we asked for changes in almost every detail. Thank you Candy! I would highly recommend Candy and the rest of the team to anyone interested in creating an maintaining a website.

Products used:
Website design

Service
Value
Quality
Thumbnail of user carolynv102
1 review
0 helpful votes
June 1st, 2021

Superior! Websitebox is by far the best website platform out there! I am still in Awe over my website! My Account Manager, Jennymay went over and above her call of duty to make everything perfect! She listened to what I was looking for, went to work and built us a BEAUTIFUL, user friendly website. I am overjoyed with my experience from first contact with Websitebox, Tiffany to working with my Account Manager, Jennymay! Don't waste your time and money anywhere else! You will be pleased! Carolyn Vidler, Vidler Realty, LLC Florida

Tip for consumers:
Request Jennymay as your account manager, she is above all the best! You will be very pleased with Websitebox!

Products used:
Premium package

Service
Value
Shipping
Quality
Thumbnail of user jayg469
1 review
0 helpful votes
January 20th, 2021

Websitebox offer a prompt, courteous, knowledgeable guidance. I have been a user for about 8 years and always experienced exceptional professional service! I highly recommend this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anas407
1 review
0 helpful votes
June 4th, 2021

I just started using WebsiteBox and I hit the jackpot when Jenny-May was assigned to be my account manager. I truly believe she is one of the best support techs I've ever dealt with. Not only is she extremely professional, helpful, knowledgeable, and creative, she is also polite, kind, courteous and genuinely concerned about the success of my business. There are not enough words to describe how satisfied I am with Jenny-May's superb customer support. She truly is amazing and a great asset for WebsiteBox.

Service
Value
Quality
Thumbnail of user veronap1
1 review
0 helpful votes
December 15th, 2021

WebsiteBox did an excellent job creating our website for my real estate firm. I've been a real estate broker for over three decades and was a bit skeptical at first but was pleasantly surprised. Thanks, Tiffany and Travis. If you are looking to build a real estate website? I highly refer WebsiteBox.
Verona Paschal Real Estate, LLC

Service
Value
Shipping
Thumbnail of user oilartnow
1 review
0 helpful votes
August 30th, 2023

***** Highly Recommend ****
Jenny-May / Web designer etc.

I'll try not to write a book about it.

From time to time, I come across certain pro's that are actually Experts.
In this case Jenny-May it's absolutely one of them. Through the mess & the hassles of me trying to figure out making a website & all the other things surrounding it, she made it much simpler and hassle-free. There wasn't just one best part, because there were so many, good things about my interaction with this Expert. Basically everything that involved doing business well and the way it should be done in every way. I guess I'll rattle off a few things / Professionalism, Know-how, wisdom, Punctuality, Subject matter details, Understanding, Positive attitude, Good spirit. Ok, I can go on and on obviously. As you can see by now,
I had a lot of issues with my website situation & all things related to it.
I went through a lot & this Expert was able to see me through the whole thing flawlessly. Why did I go into this detail? Because "MOST" people most of the time are focused on negativity or bad reviews...I focus on the opposite and this is definitely one of those times that I'm glad, to put it the way it was, the way it is, & keeping it on point. I highly recommend Jenny-May to anybody or any business to do business with her, because of the things mentioned
Herein & more. * * * * *.

Tip for consumers:
***** Highly Recommend ****
Jenny-May / Web designer etc.

I'll try not to write a book about it.

From time to time, I come across certain pro's that are actually Experts.
In this case Jenny-May it's absolutely one of them. Through the mess & the hassles of me trying to figure out making a website & all the other things surrounding it, she made it much simpler and hassle-free. There wasn't just one best part, because there were so many, good things about my interaction with this Expert. B

Products used:
***** Highly Recommend ****
Jenny-May / Web designer etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrism2228
1 review
0 helpful votes
January 12th, 2021

I looked at Websitebox about 5 years ago and at that time, I felt that it was way too basic to create a quality site. However, I recently took another look and was shocked to see how far they have come. If you haven't looked at it for a while, you really should look again. Today, Websitebox boasts everything you'll need for building an absolutely beautiful and highly functional real estate website. And they do this for a very competitive price! It is super easy to use, while being very robust in options and features. And though it is easy to use, they also have a fantastic customer service staff to help if you need it. During my website building phase, I was especially impressed with a customer support representative named Candy. She listened carefully, was knowledgeable about the product, articulated ideas clearly, and conveyed a sincere sense of caring and value to me as a customer. Great product, great prices, great people. What more could you want?

Service
Value
Quality
Thumbnail of user karenr1519
1 review
0 helpful votes
March 4th, 2021

I can't say enough about the service I got from Jenny-May Ruttan. She answered all my questions and did more revisions than I think was expected. She went the extra mile to make sure I was happy. Highly recommend!

Service
Value
Quality
Thumbnail of user mikew1720
1 review
0 helpful votes
November 9th, 2021

We have been using WebsiteBox for years, their quality always going up with better service.
Tiffany Valverde built our sites, with 100% professional and dedication.
I recommend WebsiteBox to all my realtors friends and family.

Products used:
Website services and building my sites

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelab1905
1 review
0 helpful votes
November 29th, 2021

Jenny May is an excellent example of professionalism. She is kind and patient. She allowed me to make choices while showing her natural creativity. I look forward to upgrading my plan as long as she is available.

Thumbnail of user fabianm66
1 review
1 helpful vote
November 6th, 2021

Excellent customer service and Tiffany was helping me since the beginning and if I have any questions she'll answer right away.
Thanks

Service
Value
Thumbnail of user catherines693
1 review
0 helpful votes
September 5th, 2021

WebsiteBox has exceeded our expectations with service and our new website. Our representative, Travis, was very knowledgeable, professional and friendly. He helped us throughout the entire process and we are extremely happy with our website. We recommend WebsiteBox to any real estate agent who wants a great looking and effective website. Thank you Travis! Thank you WebsiteBox!

Products used:
Newly created website.

Service
Value
Quality
Thumbnail of user ninaz30
1 review
0 helpful votes
May 2nd, 2021

All the way from California, I would like to thank Websitebox and their amazing team, especially Jenny May Rutten, who developed a spectacular website for me. I highly recommend WebsiteBox and their team. Truly, a fantastic experience!

Service
Value
Shipping
Returns
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Thumbnail of user simonnep
1 review
0 helpful votes
October 8th, 2019

I just bought the pro plan on WebsiteBox and started to build my website but having technical questions I asked help to their support team. They were amazing and very clear explaining how to go from an app to the other. I needed only 15 min instead of the one hour planned. For the price and features you won't find anywhere better. Highly recommend.

Thumbnail of user karenk1823
1 review
0 helpful votes
April 18th, 2021

I have worked with 5-6 different website companies and I was not sure about WebsiteBox. But after the first meeting with Jenny-May, I knew she would take care of me. Very professional and courteous and genuinely concerned about me and my business! Had my site up and running and a few short days. Highly recommend!

Thumbnail of user noelas2
1 review
0 helpful votes
January 20th, 2021

Websitebox has been hosting my real estate website for over 10 years. The site is user-friendly, easy to navigate, and has numerous tools that allow me to customize my content as I see fit. It was free for all those years but I spent some additional money on tools that promoted my site. They are very affordable compared to other real estate sites that I've encountered.

In October 2020, they started charging $99 per year, still a very affordable price for me, considering I tried another site for 7 months that charged me $200/month with no tangible results. I have done my due diligence and WebsiteBox is still the best value available out there. My account manager, Candy, reached out to me and offered to improve the look of my site at no extra charge. She did an incredible job and was very patient with all my questions. She also answered my emails very promptly. I got the sense that the staff truly cared about their customers, something I value and appreciate very much. In general, every time I send a message through their chat line, I always a get a quick response. They truly have exceptional customer service.

For $8/month, you can never go wrong. Try it and you won't be disappointed.

Products used:
web hosting service

Service
Value
Quality
Thumbnail of user rosannec32
1 review
0 helpful votes
August 30th, 2021
Verified purchase

Hi, My name is Rosanne Catanzaro and I'm the Broker/Owner of Home Station Realty an LGBT Certified Single Agent residential boutique brokerage based in Boca Raton, Florida. I've been listing and selling residential real estate since 2002. I'm very excited to announce that I just signed a one year Premium Plan Business account with WebsiteBox to design and host my company website at www.HomeStationRealty.com. I have been assigned to Jenny-May Ruttan, Account Manager at WebsiteBox.com. Jenny-May has been very helpful, responsive and professional in my request to create and design my custom website. I really look forward to working with Jenny throughout the year in hosting and maintaining my website!

Products used:
WebsiteBox.com Premium Plan for 1 Year.

Thumbnail of user harid4
1 review
0 helpful votes
April 24th, 2021

Jenny my account manager spent over 40 minutes on the telephone with me. She offered suggestions, and together we produced a product I am very pleased with.

Dr. Hari Drayton

Products used:
website

Service
Value
Quality
Thumbnail of user lindar713
1 review
0 helpful votes
December 10th, 2019

Humans answer your call and go above and beyond in assisting you! I can't really say that for most tech companies. I highly recommend them. In many cases, they can get a website built for you for just $200. Add the $99 website/hosting and, you have a professional website for less than $300! That's fantastic! TaxProsTax is an example of a $200 site. Amazing!

Tip for consumers:
This site can be used for other businesses besides Real Estate. I've used it for a Coffee company, a Tax Service, an Antique Mall, as well as many single property promotions for real estate clients.

Products used:
Design Template and Hosting for $99. And, professional website design services for a 5-page site for $200.

Service
Value
Quality
Thumbnail of user nancyh160
1 review
0 helpful votes
April 27th, 2017

I'm pretty technical and find when helping others decide who to use to build a website, I have many different experiences. Websitebox has been the best for my business but if anything changes, I'll be sure to let you know. Visit my site at www.lasvegashomesbynancy.com

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From the business

The $99 do-it-all website, IDX and CRM for real estate agents, teams and offices. No monthly fees. No surprises. Call us today at 1-866-857-1657 to get your website today!

Company Representative

Thumbnail of user phyllish3
Peyman A.
Founder & CEO
Typically does not respond to reviews

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