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WebMD

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Overview

WebMD has a rating of 2.9 stars from 291 reviews, indicating that most customers are generally dissatisfied with their purchases. WebMD ranks 536th among Health Information sites.

  • Service
    22
  • Value
    16
  • Shipping
    3
  • Returns
    4
  • Quality
    21
Positive reviews (last 12 months): 33.3%
Positive
4
Neutral
0
Negative
8
2
See all photos

What reviewers want you to know

Positive highlights

  • There are a lot of ads on WebMD, but it still remains a reliable source for health information online.
  • The symptom checker is quite handy and I love how detailed and clear the information is.

Critical highlights

  • WebMD took $14 million from the Obama administration to push government run health care.
  • Great Site for most who need to study what they do not know.
How would you rate WebMD?
Top Positive Review

“Derma laser center. Dr. El-attar”

Geri S.
8/31/23

If you need a talented, kind and professional practice I highly recommend. Dr el-attar at derma laser center His staff and service and follow up is amazing Not what you normally find these days in the medical field

Top Critical Review

“They threatened their employees! What?!”

Stefanie F.
1/21/24

I just saw a video of the CEO threatening his employees to return to the office and not work from home. They had other people on there as well, it was like a hostage video with fake smiles. Blink twice if you need help. Not using webmd anymore. EVERYDAY HEALTH here I come!

Reviews (291)

Rating

Timeframe

Other

Reviews that mention popular keywords

health information (6) symptom checker (5) health care (7) great site (4) health websites (3) health issues (4) side effects (4) many years (4) time (37)
Thumbnail of user angelsqtpie
1 review
1 helpful vote
January 21st, 2024

I just saw a video of the CEO threatening his employees to return to the office and not work from home. They had other people on there as well, it was like a hostage video with fake smiles. Blink twice if you need help. Not using webmd anymore. EVERYDAY HEALTH here I come!

Tip for consumers:
To all the employees who were threatened I hope you find better employment elsewhere that treats you better and haves everything you want and need in this life. To the CEO did you’re so not with the times.

Products used:
Website

Thumbnail of user sarahpiazza.com
1 review
1 helpful vote
November 3rd, 2023

Poor communication and follow thru. You cannot talk to anyone after you sign up. They just want to auto-bill you. I cannot get the sales rep or director to call me back.

Products used:
No service is the problem.

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Value
Quality
Thumbnail of user paulr2563
2 reviews
6 helpful votes
April 18th, 2023

I am writing this review from the point of view of a medical provider and advertiser. Sales presentation was duplicitous (used car lot process), started charging me before profiles were even close to ready, their websites never worked, links did not work, scheduling did not work, received only two patients after spending over $1000 with them, did not return emails promptly (if at all), refused to return phone calls, extremely unprofessional, no follow up in terms of correcting WebMD profiles. Extremely frustrating working with folks who cannot tell the truth. I would call their company a complete scam. Never, never, never advertise with these people. They are absolutely not to be trusted. There are much better ways to be found online. Recommend you stay away from them. Word to the wise…

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Thumbnail of user cjgg
2 reviews
8 helpful votes
November 12th, 2023

I checked a dentists reviews. The dentist had about 60 reviews on the very first day on Web MD. One day mind you. Then there were several reviews the dentist for for 5 years. Now there have been no, o, reviews at all for 3 years for this dentist on Web MD, that is, ever since the dentist responded to a negative review. Did the dentist stop paying his subscription fees to Web MD?. This is a disgusting, untruthful site to search professional reviews and ratings.
As far as articles, the recent one on IV Ketamine therapy for pai, It appears to have been paid for advertising giving false hope to patients. Insurance does not cover IV Ketamine therapy for pain. Someone should investigate Web MD o this article. Please do that and have them take their article off the site.

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Thumbnail of user joythewitch1
1 review
2 helpful votes
July 31st, 2023

My husband was recently diagnosed with prostate cancer and, after waiting a week for a PET scan appointment that was supposed to be at 1 pm today, he was contacted this morning by a Westmed technologist, and told that the appointment had been cancelled. Apparently, the individual who scheduled the appointment did not get the proper authorization from his insurance company in time. Additionally, someone was supposed to call him on Friday, 7/28/23, to reschedule, however no one did.

To say this is outrageous is an understatement. He needs to have this test done as soon as possible to determine if the cancer has spread, and this issue with the insurance authorization should have been settled last week, when the appointment was scheduled. Instead, the appointment was cancelled and he was told by the technologist (who called at 8:40 am the morning of the appointment) that he needed to call the doctor's office to see about getting the authorization.

Not only is this NOT his job, but I he took a day off from work and was about to drink a bottle full of barium when he got the call. He was told that once Wested gets the insurance authorization, they can squeeze him in for the following day, however nothing can be done about today's appointment, as the injection that is needed can not be ordered until there is insurance approval. Now he will have to take yet another day off from work, as the test will take a few hours.

Is this how Westmed now treats their cancer patients? His cancer could be spreading and delay can be deadly. Shame on you Westmed for treating him this way!

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Quality
Thumbnail of user christopherf635
2 reviews
2 helpful votes
December 28th, 2021
Verified purchase

My company hired WebMD for marketing services on two different occasions both times they lied about the leads they were sending to us. We called a few leads and they asked how did you even get my information. WebMDs marketing department are liars and garbage at what they do. Bad business.

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Thumbnail of user boisegirl00
1 review
1 helpful vote
June 7th, 2023

WebMD solicitor, Tate, lied and said he "legally had to speak only with the doctor". Don't trust this company.

Tip for consumers:
When we told him the doctor was with a patient, doing a procedure (which was totally true), he asked when he would be done and said he would hold for the 40minutes until the procedure would be finished. Way to pushy and unethical and they want practices to trust them with patient reviews???

Thumbnail of user michaelp5994
1 review
1 helpful vote
July 18th, 2023

They use outdate information as current just to claim that they offer vital services!
Shady business.

Thumbnail of user joanc690
1 review
2 helpful votes
January 29th, 2022

I had the most unfortunate experience with Nurse Practioner May and the staff at Atlanticare Physicians Group Atlantic City, NJ *******
My request for medical care and recovery from Covid was inadequately monitored via Teleheath.
NP May's inability to properly fill out my return to work forms, placed my employment in jeopardy and added undue stress.
Their response to my plight was unprofessional, rude and lacked compassion.
This treatment is not befitting of a medical facility.
I would advise anyone seeking medical attention to go elsewhere as their patient's welfare is not a priority.

Thumbnail of user megl43
1 review
1 helpful vote
January 23rd, 2021

They have a horrifying, disgusting article up about infant circumcision. It's full of misinformation that can be very damaging. The bottom line is basically that infants don't have bodily autonomy and circumcision isn't harmful.

Circumcision is extremely harmful, not only physically but psychologically as well. It's a barbaric practice that should NOT be inflicted on any baby today. No one should be having a body part removed off of someone who can't consent. Girls are protected from genital mutilation, boys should be too.

Webmd, I suggest you take that harmful article down and educate yourselves before saying anything else about circumcision. Please, you could be an influencing factor as to why more baby boys are hurt with this horrific practice.

Do you really want that kind of blood on your hands? Get with the times, removing a vital body part for no good reason should NOT be considered a medical procedure. There are absolutely zero benefits to circumcision, and even if there IS any small benefit, the cons far outweigh the pros.

Thumbnail of user dianeh1392
1 review
1 helpful vote
November 25th, 2021

Avoid this doctor alt all costs. Research him online. I was almost killed by him with Doctor Error which he denied. He has a terrible previous medical history. Bounces jobs. Cant't believe he's not behind BARS.

Thumbnail of user lindal3662
1 review
1 helpful vote
June 8th, 2023

In a recent review, WebMD recommended folic acid for pregnant people. Implying that men have a womb and carry carry a developing fetus. This site is apparent run by educated doctors. This is a untrue. Any doctor should know that biological fact; XX not XY

From WebMD: December 5,2022 - Folic acid is also available as a supplement, and is often used in combination with other B vitamins. Folic acid is used for preventing and treating low blood levels of folate (folate deficiency) and high blood levels of homocysteine (hyperhomocysteinemia). People who are pregnant or might become pregnant take folic acid to prevent serious birth defects such as spina bifida.

Thumbnail of user ceylina
2 reviews
3 helpful votes
February 1st, 2023

The counselor i wrote the review about had 0 reviews on there webmd site. Still has 0 reviews after i gave my review. Funny how that works.

Tip for consumers:
Don't bother leaving a review.It won't be posted.

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Thumbnail of user bobr715
1 review
1 helpful vote
August 12th, 2021

After reading 2 WebMD articles about asthma medication I am unimpressed. The only credit listed was a doctor who allegedly "reviewed" each article. There are no authors listed, and no sources where they found their data. There are only links to other WebMD articles, which I expect are also written anonymously. There are no references to books, or experts, or links to websites for further reading, or to the date the source material was written. Your health is too important to trust an article written by an anonymous typist with no apparent credentials other than they know how to use Google.
- B. Randolph 21. 08. 12

Thumbnail of user cristya6
1 review
3 helpful votes
December 17th, 2020

I checked the site to see what to do if I were having s
Covid symptoms- the advice is very misleading - it can make people not call their doctor ASAP and simply stay home. Every hour counts as the disease spreads quickly.

Products used:
Advice on Covid symptoms

Thumbnail of user adamh816
1 review
1 helpful vote
October 6th, 2021

Web MD One, the provider for my state health insurance called the police on me during a routine diabetes education call. They would not listen to me describe the psychological help I was getting locally and they called the police and abruptly transferred me to the national suicide hotline after I repeatedly told them not to call the police. When I got off the phone with the hotline the police were already at my door. I spent the next 6 hours in a hospital emergency room until the truth could be told and I could be released. This company specifically discriminates against those with mental illnesses, releases HIPPA protected information to the police, and is completely unscrupulous. Do not share any health information with them at all. They will use your mental health status to let the local police department detain you and send you to the emergency room at your cost. Do not trust this organization with any personal information whatsoever.

Thumbnail of user lindar537
1 review
2 helpful votes
February 4th, 2019

Dr Celeste Atkinson from Dignity Health group has cancelled my appt three months in a row!, I have now waited over 90 days to see her!, Can't get med refills or anything due to her "not making it into the office"! I would not recommend her and even plan to find a doctor outside of Dignity Heath system. This is so unprofessional and not acceptable!

Thumbnail of user debram93
2 reviews
6 helpful votes
October 19th, 2020

WebMD allows anonymous reviews of physicians. I am the business manager for a radiologist and saw a review on Vitals.com about this physician that was blatantly false and libelous. This unknown person accused the physician of skewing his reports to cover up surgeons' mistakes. To add insult to injury, Vitals.com published the same review TWICE and counted the bad rating twice. If the review that was posted was true, it would be grounds to take away his medical license! Vitals.com makes it virtually impossible to contact them; they never responded to my "contact us" form. I I finally talked to someone at WebMD (I did not know they owned Vitals.com) who said one can't address bad reviews if one has the "basic" profile page. Of course, you have to pay for a level up. This is blatant extortion. It is beyond me how they get away with this.

Thumbnail of user exodusj
2 reviews
2 helpful votes
March 15th, 2021

This doctor ruined my life! She said things that aren't true about me. Missed diagnosed me for a few years. Thank God I found a wonderful doctor that found a correct diagnosis.

Thumbnail of user marym1315
1 review
2 helpful votes
May 3rd, 2019

Dr. Dung Nguyen is a plastic surgeon at Stanford. I was a breast cancer patient there. She failed to place a right side breast implant for symmetry on two separate occasions. There was no valid reason for this. She also used a textured gummy bear implant on my left reconstructed side without telling me about the serious risk of BIA-ALCL. Other options were never discussed either. I now will need to go through a fourth corrective surgery elsewhere. I expected high quality care and honest communication from this plastic surgeon. This experience has been very upsetting and I do not recommend her.

Thumbnail of user gerardt48
1 review
2 helpful votes
April 17th, 2021

Articles are poorly written copies of more detailed blog found on the internet. This is a sham company using the guise of a medical affiliation to fraudulently induce visitors to purchase their 'highly recommended' medicines using links which pay WebMd a cut for each purchase.

For instance, this WebMd page pushes 'Abilify', a drug tied to more than 100 serious side effects including death, as if it were the best thing since buttered bread. WebMd promotes the drug and offers various links to purchase this deadly toxin. Once the links are clicked, WebMd collects a referral fee for each sale.

See: https://www.webmd.com/drugs/2/drug-*******/abilify-oral/details

Shill sites like WebMd are not protected as their product and doctor reviews are absolutely fictitious. Attorneys familiar with RICO will eventually have a field day with corrupt organizations intentionally causing misinformation and potential deadly harm to society.

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Value
Shipping
Returns
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Thumbnail of user scooterm1
1 review
3 helpful votes
February 14th, 2018

I was under the impression that WebMd would have all local doctors listed. Well, I work at an MD office and we have filled out the WebMd form, called WebMd several times, written them via snail mail... and have gotten a complete run-around. The folks that show up on their website all PAY to be there. It's not neutral, it's paid advertising. Very disturbing that so many of us trusted WebMd only to find out it's a paid, advertising scam.

Thumbnail of user davids3607
1 review
1 helpful vote
April 14th, 2020

Stop $#*!ing advertising. You pieces of $#*!s. I don't need to see all these damn pop ups when I'm looking for vital information. Stupid mother$#*!ers.

Thumbnail of user jimmyp103
1 review
2 helpful votes
January 16th, 2020

I had a very bad experience with Dr. Grace Kim, DO, in Las Vegas. I needed written clearance for a psoriasis drug from an infectious disease doc due to TB exposure, despite a clear chest Xray. So I called 3 infectious disease practices. Two were not accepting new patients. Although the third one was accepting new patients, the earliest I could get an appointment was in several months. My attempts were fully explained to Dr. Kim. I also offered to get clearance from a reputable pulmonologist whom I saw several years ago and was seeing again this week. Dr. Kim refused. She did not even offer any guidance or assistance.

Just returned from the pulmonologist who offered to write a letter based on negative test results, an exam, and the fact that I didn't have any TB symptoms. He also contacted another dermatologist on my behalf, explaining the situation. This dermatologist understands the circumstance and agreed that I should be cleared based on the information presented. There was no reason to wait 3 months to see an infectious disease physician and have my painful psoriasis return. I am scheduling an appointment with her and leaving Dr. Kim.

If you want a compassionate and well-informed rheumatologist, stay far away from Dr. Grace Kim.

Thumbnail of user karend412
1 review
1 helpful vote
April 12th, 2019

My review is on the office assistant for Dr. Price, Caroline. She is unhelpful, no follow-up on her part. My husband who has MS and requires medications for the rest of his life to be renewed annually in April. He sees Dr. Price at the very least every January/February for his annual visit. It takes a good month (30+ days) for a new prescription to be faxed to the Specially Pharmacist, then to be clarified, then other reasons it may not be accepted. Call Caroline, she promises to send a message to the Dr. Does not follow up with patient regarding any updates. Is unwilling to call the Pharmacist herself to see what they need.
We have been with the Hartford Neurology practice for 15 years and have dealt with different Dr. Assistants over the years but Caroline is the absolute most inexperienced thus far. I can't imagine if we needed anything more from Dr. Price's office other than an annual visit and a prescription refill.

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