WebEyeCare

WebEyeCare does have better deals that other contact lens site when you do a comparison.
But they grab you in with a really low Online Promotion rate of $11.95. Then when you check out you're charged a $70 processing fee. The fee varies based on how many boxes you ordered. So if you order 4 boxes at $11.95, they will charge you a $47.80 "Processing Fee" with some fake schpeal about how their competitors hide their fees. Well, they hide it until check out. However, in my case when I did a cost comparison per box, it came out to $23 per box (instead of the $11.95, I thought I was getting), but was still cheaper than their competitors. So you still get a better deal but they scam you on the promo to lure you in. Their customers know what they are up to, they should give us more credit instead of pissing us off and giving us an icky feeling at check out.

Contacts from WebEyeCare were misdelivered and I never received them. They refuse to refund and resend, despite me alerting them that the address they were shipping to was wrong. Very unhappy.

UPDATE - after posting this notice, I reached out to them again and finally they reshipped. I up the rating from 1 to a 3... but why does it take constant complaining to get good service in first place?

I was going to purchase from this website because the website had a very low contact box price. However, once the processing and shipping were added, I decided to go back to my regular purchase place of Walgreens.com and wound up paying about $29 less. Even though Walgreens' boxes advertise for more, with their frequent 20% discounts, and discounts for buying a year at a time and free shipping, it was a better deal. Not saying this website is bad, or that I wouldn't look here again when price comparing, but I like that Walgreens has faster shipping, marks their boxes with R and L and is cheaper this time around for me.

Apparently the first Rx I sent was for glasses not contacts. WebEyeCare contacted my optometrist, but when they didn't receive an answer they sent contacts from my old expired Rx. Perhaps they could have called my optometrist (who told me they never received the inquiry). I had to get new contact Rx In person and upload it. Then it took a few weeks to get the new contacts. Apparently they were waiting for me to mail back the wrong ones ( which I did the very day I was told to). If I had known they were waiting on the return I would have told them to charge me for new ones and send them ASAP. They could have then refunded me when the old ones arrived. Miscommunication all around. WebEyeCare is normally not like this.

When I logged into my account to reorder my contacts, the price was higher than when I google my contacts and your website comes up. As a frequent customer, I should not pay more because I have an account with you. If anything reoccuring customers shouls get a better price. I was able to get the better price by googling the contacts and then logging in but if I had not I would have ordered elsewhere

I like my color contacts but feel they are not fitting right for my eyes things seem to be blurry as I have them on and I don't think that should be if I have a prescription. But the overall quality is okay.

I tried to reorder a prescription, but change the quantity of the order. I was not able to do so and the online service help dropped me mid problem at 5pm when the service ended!

While my order was successfully completed, I received an email a few weeks after my order that it had shipped (in full). When I received it, there was only the right eye in my box. When I inquired about the left eye lenses, I was told after 3 days of waiting for a response that it was on backorder. I did not receive another email saying it had shipped (that took another 1-1/2 weeks to receive); it just showed up in my mailbox. WebEyeCare, your service could be much better.

I was sent the wrong contact lenses even though they had my prescription, they were nice enough to replace it promptly, however - then the replacement was not shipped overnight due to a technical communication I'm told with their warehouse. I will give them thumbs up for nice customer service people, but not two too many problems!

Great Prices however, there are processing fees that are not mentioned until you check out. Example $25 processing fee on 8 boxes of contacts which raises the price per box by over $3. Of course there are shipping costs but this is expected however they are on top of the processing costs.

Prices still seem to fall below most competitors however it can be a little misleading if you are a first time customer.

The over all experience was ok, but i didnt know about the fees. It was not clear from the onset

They have great customer service but their prices are misleading. There are processing fees that they add on. It can greatly increase costs. I'd prefer a true price for the lenses that includes the fees. It's difficult to compare prices because you don't know what you're really paying until you have gone through almost the entire ordering process.

I can't complain - it wasn't amazing or anything, but got the job done. It would have been nice if there was not a hidden "processing" fee added at checkout on top of shipping charges. I felt deceived by that as a customer and probably won't order from Webeyecare again because of it.

Shipping should be signature only so contacts dont sit out in elements! I would rather be inconvenienced with a signature over having frozen contacts.

Not Bad, Got what I needed. However didn't include processing fee in the ad so that their contacts look cheaper, about the same as anywhere else I guess..

The shipping was extremely slow and when it got here 4 of the 8 boxes were the wrong prescription. Not even sure how that happens when it's the same in both eyes and they are supposed to verify with your eye dr. Got the replacements one month later after I sent the wrong boxes back.

Since first time order experience, I felt that was really convenience and great service. This was my second time order. But it was a little uncomfortable. Due to you email me confirmation information showed me UPS.com. I checked everyday, it always showed "NOT AVAILABLE". Till I contacted with costumer service department. They told me, my order mailed by USPS. Okay, fine, I went to check and I had received my order at the same day. I did care no one apologized to me. I felt uncomfortable.

Anyway, I appreciate you sent my order successfully. I still will order my contact lens in the future.

This site was relatively easy to navigate. My order shipped to me within the expected amount of time. They do have low prices, and they are a Google Trusted seller which did influence my decision when deciding where to buy my contacts. I would likely order from webeyecare.com again.

It is not easy to add and delete material from your shopping cart. I would also suggest labeling your contacts left/right for consumers (other companies do) for convenience.