I'm in the US and this is an Australian company (ordered for someone in Australia) and I had ordered the wrong type of liquor for a birthday gift and even though it was my mistake, by email, they switched it out for me for a brand that totaled a little more than I actually paid to begin with and waived the difference and they did it without any additional restocking charges or anything and the order had already been processed. Now that's great customer service!
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